Mohua Park

Terms & Conditions

Rates
All rates are quoted in New Zealand Dollars on a per night basis and include 15% GST.

Payment/Reservation Policy
All reservations require a current, valid Credit Card for authorisation, we reserve the right to pre-authorise or do the necessary checks on the Card given.
Only adults aged over 18 years old can make a reservation
All Credit Cards will incur a 3% surcharge, (sorry no EFTPOS available)

On Arrival
Upon arrival payment must be made by credit card or online banking, and we require a registration form to be signed, this confirms the details of the accommodation and acceptance of these terms and conditions

Arrival and Departure Times
The cottages are only available for check-in from 3 pm on the day of arrival, unless by prior by arrangement, otherwise early check in is not permitted.
All guests are required to check-in by 6 pm. Please contact us if you are to arrive after 6 pm and arrangements can be made.
Check-out must be by 10 am on the day of departure. Late check-out may be arranged with management, and will only be accepted if bookings allow.
A charge of $50 per hour will be incurred for late check-out, this will be charged until cottage is vacated.

Child Policy
Child rates apply to children from 2-13 years
Infants/toddlers under 2 years free
Adult rates apply from 13 years +

Damages/Theft
Damage to cottage property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our rooms or property to its normal condition will be charged, this includes damage caused by hair dyes and spray tans. A charge for any resulting loss of income may also be applicable. Theft of motel property will also be charged. A valid credit card must be given upon check in for this purpose.

Smoking
We have a strict no smoking policy for all of our cottages. There are no exceptions and an in room smoking charge of $250 will apply.

Fire Alarm Activation
In the event that a guest either maliciously or accidentally through irresponsible behaviour, activates our fire alarm Mohua Park Ltd reserves the right to charge or partly charge any false alarm call out fee that is invoiced to the property by the NZ Fire Service.

Visitors
Guests may have visitors, permitted at the discretion of management, but we do not allow large, noisy gatherings or parties in our rooms. Visitors must leave the premises by 10 pm

Pets
Dogs are welcome at Mohua Park, strictly outside only, no dog may enter any of our cottages at any time for any reason.
Dogs must be on a leash at all times, they can be taken on the bush walks, but owners are fully responsible for their dogs behaviour and owners must pick up dog poop.
We have the right to charge an additional fee of $250 if we find your dog has been allowed to enter the cottage. We will ask for a copy of your credit card on arrival for this purpose.

Health and Safety
When walking on the Mohua Park tracks, and whilst on our property, please do be aware of the safety risks and care is always advised. These may include, but are not limited to:
• Be aware of all vehicle movements on driveways and always keep to the left whether walking or driving
• The danger of trees and branches falling (especially in windy weather). Stay
out of the forest in major storms and avoid lingering near old dead trees at any time.
• The danger of slipping and falling. Always wear sturdy footwear when out walking and take extra care on rocky ground, steep slopes, steps and when the ground is wet.
• The danger of exposure to the cold or getting lost. For walks of more than an hour always take extra clothing, food, and water. Plan your route in advance, leave information about where you are going and take your personal first aid kit with you.

Accounts
All accounts are payable on arrival, if not already paid online at the time of booking.

Guests Details
Catlins Mohua Park reserves the right to use guest details and feedback acquired during their stay for our own purposes unless specifically requested by the guest that we do not do so.

Breach of these Terms and Conditions
Acknowledgement of these terms and conditions becomes unconditional upon payment and booking.
Management reserves the right to remove guests from our motel property if these terms and conditions are seriously breached. Signing the guest registration form upon check-in gives authorization for management to charge guests Credit Card or account as outlined in these terms and conditions.

Payment Policy

You must be 18yrs or over to make a reservation.

All reservations require a current valid Credit Card for authorisation, we reserve the right to pre-authorise or do the necessary checks on the Card given.
All Credit Cards will incur a 3% surcharge.

Confirmation of guest numbers for group bookings must be made at the time of booking.

Payment upon confirmation of booking

Cancellation Policy

Free Cancellations until 21 days prior to scheduled arrival date.
Any cancellation after this period will incur a charge of 100% of the total booking. A “no show” will be charged 100% or total cost of booking.

All cancellations are the responsibility of the booker, cancellations must occur via the channel you have originally booked.
i.e, if you book through an online booking channel, you must cancel your booking through you confirmation/or reservation number.
Changes to the reservation term may result in changes to the quoted rate/s and may constitute a late cancellation and the associated charges.