Catlins Mohua Park and Catlins Scenic & Wildlife Tours

Terms & Conditions

Rates

All rates are quoted in New Zealand Dollars on a per night basis and include 15% GST.

On Arrival
Upon arrival we require a registration form to be signed, this confirms the details of the accommodation and accepts these terms and conditions. and a valid The cash bond will then be refunded after a room inspection.

Arrival and Departure Times
The cottages are only available for Check-in is strictly from 2 pm on the day of arrival unless by prior by arrangement, otherwise early check in is not permitted.
All guests are required to check-in by 6 pm. Please contact us if you are to arrive after 6 pm and arrangements can be made for a key to be left in our after-hours lock box.
Check-out must be by 11 am on the day of departure. Late check-out may be arranged with management, and will only be accepted if bookings allow.
A charge of $50 per hour will be incurred for late check-out. This will be charged from 11.30am onwards until cottage is vacated.

Child Policy
Child rates apply to children from 0-12 years.
Adult rates apply from 13 yrs +

Damages/Theft
Damage to cottage property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our rooms or property to its normal condition will be charged, this includes damage caused by hair dyes and spray tans. A charge for any resulting loss of income may also be applicable. Theft of motel property will also be charged.

Smoking
We have a strict no smoking policy for all of our cottages. There are no exceptions and an in room smoking charge of $250 will apply.

Fire Alarm Activation
In the event that a guest either, maliciously or accidentally through irresponsible behavior, activates our fire alarm Mohua Park Ltd reserves the right to charge or partly charge any false alarm call out fee that is invoiced to the property by the NZ Fire Service.

Visitors
Guests may have visitors, permitted at the discretion of management, but we do not allow large, noisy gatherings or parties in our rooms. Visitors must leave the premises by 10 pm

Pets
Guests are not permitted to bring any pets under any circumstances.
Unless you have a registered guide dog. ID will be required.

Accounts
All accounts are payable on arrival.

Guests Details
Mohua Park & Catlins Scenic & Wildlife Tours reserves the right to use guest details and feedback acquired during their stay for our own purposes unless specifically requested by the guest that we do not do so.

Breach of these Terms and Conditions
Management reserves the right to remove guests from our motel property if these terms and conditions are seriously breached. Signing the guest registration form upon check-in gives authorisation for management to charge guests Credit Card or account as outlined in these terms and conditions.

Payment Policy

You must be 18yrs or over to make a reservation.

All reservations require current and valid Credit Card or Debit Card details for authorisation, we reserve the right to pre-authorise or do the necessary checks on the Card given.
All Credit Cards will incur a 3% surcharge.
No additonal charges for use of eftpos cards.
Cash payment acceptable.

Confirmation of guest numbers for group bookings must be made at the time of booking.

Payment made in full on arrival.

Cancellation Policy

Cancellations/Refunds

Free Cancellations until 3 days (72hr) prior to scheduled arrival date.
Any cancellation after this period will incur a charge of 70% of the total booking. A “no show” will be charged 100% or total cost of booking.

All cancellations are the responsibility of the booker, cancellations must occur via the channel you have originally booked.
i.e, if you book through an online booking channel, you must cancel your booking through you confirmation/or reservation number.
All IBO/Agent based bookings, please refer to cancellation policy provided to your companies at time of rates request.

Changes to the reservation term may result in changes to the quoted rate/s and may constitute a late cancellation and the associated charges.