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Welcome to MOIRA STATION
- DVD Library
- Organic Food Restaurant
- Disabled Access Rooms
- Non-Smoking Rooms
- Bar / Lounge
- Free Parking
- Air Conditioning
- Fresh linen supplied
- Wheel Chair Access
Terms & Conditions
Terms and Conditions
These terms and conditions regulate both the Booking you ordered through Our Website and the occupation of your Room or other facility when you come to our House. When you use Our Website or book a Room, you confirm your agreement to these terms.
We are Starry Nights Luxury Accommodation – Moira Station a company registered in Australia number 95 314 825 419. Our address is 2636 Cobb Highway, Mathoura NSW 2710
You are: Anyone who uses Our Website or wants to book accommodation. These are the agreed terms
“Booking” means the booking of accommodation offered by us on Our Website.
“Our Website” means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us. It includes all the web pages controlled by us.
“Room” means any room offered for Booking.
“Quarters”means any room offered for Booking.
“House” means our accommodation at the address given above. means our accommodation at the address given above including the main homestead and other buildings on premises.
“Services” means the provision by us of any accommodation and/or supply of food and drink and other services.
In this agreement unless the context otherwise requires:
2.1. the headings to the paragraphs and schedules (if any) to this agreement are inserted for convenience only and do not affect the interpretation.
2.2. any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;
2.3. all money sums mentioned in this agreement are calculated net of GST, which will be charged when payment is due;
2.4. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. Basis of Contract
3.1. In entering into this contract you have not relied on any representation or information from any source except the Booking details, the descriptions of the Rooms and explanation of the Services given on Our Website.
3.2. You acknowledge that you understand exactly what is included in the Services and you are satisfied that the Room and Services are suitable and satisfactory for your requirements;
3.3. The contract between us comes into existence only when we write to you to confirm that the Room you want is available. Your payment does not create a contract. If we decline to Book a Room we shall immediately return your money to your credit card.
3.4. We may change this agreement and / or the way we provide a Room, at any time. If you make any payment for Rooms or Services in the future, you will do so under the terms posted on Our Website at that time.
3.5. One or more notices in a Room you have booked or around the House may contain information or our requirements as to procedures and behaviour. By accepting this agreement, you are deemed to have accepted these notices as being incorporated in this contract, conditionally only upon your reading them.
3.6. If you book a Room in the name of a business or company, you confirm that you have full authority to do so and you accept personal liability for any breach of this contract by any person who comes onto our House.
4. Your Booking
4.1. You may place a Booking either by:
4.1.1 giving your credit or debit card details at the time of Booking by telephone; or
4.1.2 paying for your Booking in full in advance of your arrival, either on Our Website or by telephone.
4.2. If you give us your credit or debit card details we do not process your payment until your arrival. The card you use must have an expiry date that is valid until after the date of your stay.
4.3. You cannot transfer or resell your Booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Starry Nights Luxury Accommodation will terminate your booking and retain any money paid to us for such Booking.
4.4. In making a Starry Nights Luxury Accommodation Booking you agree to not use the quarters or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Starry Nights Luxury Accommodation management.
4.5. We reserve the right to terminate your Booking and retain any money paid to us for such Booking if we reasonably believe that you are in full or part breach of this agreement or condition mentioned in the last-previous sub paragraph.
4.6. You may make a Booking on someone else’s behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the Booking.
4.7. You can only make a Booking if you are 18 years old or over. If you arrive at the House and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.
4.8. Sale rates are only available on Our Website.
4.9. You must ensure that the name on a Booking is correct at the time of Booking. Except the conditioned mentioned in these terms, this cannot be changed after making the Booking.
5. Security of your credit card
We take care to make Our Website safe for you to use.
5.1. Card payments are not processed on a page controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
5.2. If you have asked us to remember your credit card details in readiness for your next booking, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
6. The price and payment
6.1. Room prices are per Room, per night and are inclusive of GST. Some meals are included in the Room price.
6.2. The price you pay is the price mentioned on Our Website at the point of enquiry.
6.3. Prices are inclusive of any applicable goods and services tax or other sales tax.
6.4. We accept payment by cash, credit/debit card (VISA, MasterCard, American Express, Maestro, and Electron) or your business cheque. We do not accept personal cheques.
6.5. We accept payment by cheque on a company or business account provided we have it at least two weeks before the arrival date. We negotiate all cheques immediately on receipt. If a cheque is not honoured at first presentation, the reservation is cancelled.
7. Cancellation and relocation
7.1. A Room is reserved up to 7:00pm on the arrival date unless you have made other arrangements with us in writing.
7.2. You may cancel a Booking order at any time before 10:00 am on the day before your arrival date.
7.3. If you cancel within the period specified above, we shall refund any payment you may have made for the period cancelled. If you cancel later, you are not entitled to any refund of money paid. We may, in our absolute discretion, refund part of any money you have paid.
7.4. The confirmation of cancellation that we send to you is your proof of cancellation and should be retained by you.
7.5. If you cancel a Booking request after 1:00 pm on the arrival date and have not already paid for the Room in advance, you must pay us for one night’s accommodation.
7.6. If a Room is unavailable on arrival (due to any reason) then, we will either:
7.6.1 provide an alternative Room in the House;
7.6.2 at your request, cancel your Booking and refund you any money you have paid in advance for the Rooms including related additional services (if any).
7.7. If you are due to pay on arrival at the House we will take payment for the cost of the Booking. Any additional costs over and above the original cost of the Booking can be charged for reasonable transport costs, car park charges (if any).
8. Arrival and departure
8.1. Rooms are available from 2:00 pm on the arrival date.
8.2. Please let us know if you are likely to arrive after 10:00 pm.
8.3. Your Room must be vacated by 11:00 am on the day of departure. If you do not fully vacate by this time, we may charge you for an additional night.
For yourself and every person who comes to your Room, you agree that you will not:
9.1. bring any pet animal into the House, except guide dogs for the blind;
9.2. smoke in any part of our House. If you do, we may terminate your stay immediately and you will not be entitled to compensation.
9.3. use in the House any electrical appliance without obtaining our specific consent in advance;
9.4. transfer a Room reservation to any other person. If some person who is not obviously a member of your family or group tries to take up your reservation, we shall not allow him to do so.
9.5. cause damage to any part of the House, any Room, or any fixture, fitting or furniture including any and all styling decorations. If you do, you agree to pay us immediately the sum we estimate as the cost of making good that damage.
10. Disclaimers and limitation of liability
10.1. All implied conditions, warranties and terms are excluded from this agreement.
10.2. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us for Booking.
10.3. In all other circumstances, our total liability shall not exceed twice the daily rate charged for your Booking.
10.4. We shall not be liable to you for any loss or expense which is: 10.4.1 indirect or consequential loss;
10.4.2 economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it. 10.5. Nothing in this agreement shall be construed as limiting or excluding our liability for death or personal injury caused by our negligence.
11. Your indemnity
You now agree to indemnify us against all loss, including economic loss, caused to the House, its staff, contractors, clients and guests, arising from:
11.1. your breach of this agreement;
11.2. damage to any Room, fixture, fitting or furniture by you or any person for whom you have made a booking, or who is in your party;
11.3. any adverse affect you may have on any third party customer or client of ours, or any actual or potential booking by any such person.
12. Miscellaneous matters
12.1. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
12.2. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
12.3. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail. It shall be deemed to have been delivered: if delivered by hand: on the day of delivery; if sent by post to the correct address: within 72 hours of posting; if sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender. Take care before agreeing to accept service by e-mail. It may be convenient, but you could miss or accidentally delete the message.
12.4. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
12.5. This agreement does not give any right to any third party.
12.6. We are not liable for any failure or delay in any circumstance beyond our reasonable control, including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation.
12.7. The validity, construction and performance of this agreement shall be governed by the laws of the State of New South Wales, Australia.
About this Policy
What to read first
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from you
User contact forms
When you fill out a contact form wishing to get in touch with us, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
When you sign up with us and create a login with us
When you sign up to our website using your personal details, we will collect this personal information so that your user preferences are stored when you come back and login.
Credit card payments including PayPal
If you make a credit card payment on our website please be aware that in some instances your credit card details may be made fully available to us so that we can process your payment. You can rest assured in that we destroy all credit card information the moment the payment has gone through.
What we collect from your online activity
Site performance indicators: these give us information on how our websites are used, so that we can make the necessary improvements or amendments to make your experience a better one.
Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
What we collect and receive from others
We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.
We may use your personal information to deliver advertising which is more customised or relevant to your interests or location. This does not mean that you will receive more ads, it just means that we will do our best to make them relevant and tailored to your interests. If you have any questions or concerns relating to the advertising on our website (either hosted by us or by a third party, ie. Google adwords), feel free to contact us at firstname.lastname@example.org.
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):
You have consented.
You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
It may prevent or lessen a serious and imminent threat to somebody’s life or health.
Quality of Personal Information
We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via email@example.com.
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at firstname.lastname@example.org.
When no longer required or requested by you, all personal information is destroyed in a secure manner.
Cross-border Disclosure of Personal Information
Some of your personal information may be stored with or disclosed to other entities overseas (who are not in Australia or an external Territory) who are direct partners that assist us in providing our service. As per APP 8, we have taken steps to ensure that the overseas recipient does not breach the Australian Privacy Principles. We also have in place policies and procedures to safeguard the handling of your personal data by such entities.
Access and Correction
At Starry Nights Luxury Accommodation, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at email@example.com, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at firstname.lastname@example.org or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: 02 9284 9666
How to Contact Us
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
Address: Starry Nights Luxury Accommodation, 2636 Cobb Highway, Mathoura, NSW, 2710
You may place a Booking either by:
giving your credit or debit card details at the time of Booking by telephone; or
paying for your Booking in full in advance of your arrival, either on Our Website or by telephone.
If you give us your credit or debit card details we do not process your payment until your arrival. The card you use must have an expiry date that is valid until after the date of your stay.
We accept payment by cheque on a company or business account provided we have it at least two weeks before the arrival date. We negotiate all cheques immediately on receipt. If a cheque is not honoured at first presentation, the reservation is cancelled.
You may cancel a Booking order at any time before 10:00 am on the day before your arrival date.
The confirmation of cancellation that we send to you is your proof of cancellation and should be retained by you.
If you cancel a Booking request after 1:00 pm on the arrival date and have not already paid for the Room in advance, you must pay us for one night’s accommodation.