Netherby Rocks

Terms & Conditions

Security Bond
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A security bond will be paid directly to the property manager with the final payment. The standard security bond required for Netherby Rocks is the equivalent of one nights stay (depending on the number of guests), however the property manager has the right to impose different requirements on a case by case basis.

The property manager may at their discretion just hold the credit card as security and not put through security bond, unless damage is done, whereas then full security bond will be automatically charged to the card.

The security bond by credit card will normally be refunded at the end of the rental period after deducting the cost of replacement or repair for any loss or damage to the property or its surrounds or contents caused during the rental period. If this cost cannot be reasonably determined prior to the guests departure, the property manager is entitled to withhold a reasonable estimate from the guests security bond, and will return any balance to the guest as soon as possible after the actual cost is determined.

Credit card details are to be given prior to arrival, should a guest pay by direct deposit. The lock box code will be provided once the credit card details have been received.

Arrival/Departure Times
Typical check-in is at 3pm, and check-out at 10am unless stated otherwise.
If possible and the property is available, we will endeavour to help guests into the property earlier. Late check-outs, if available, can be requested but a cost of $50 per hour may be charged.

Guest Numbers
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.

Parties and Functions
Strictly prohibited. This is a residential property designed for small numbers of guests. The price charged is for domestic use only and not for commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Pets
No pets at this property.

Damage or Losses
Please leave the property and all its contents in good order and in acceptably clean condition. Cleaning charges may apply at $50 per hour if the house is not in an acceptable clean condition.

Any damages or losses caused during the rental period, as well as any special cleaning requirements will be the guests responsibility and may be charged and deducted from the security of holding credit card provided on initial booking deposit. In cases of excessive or unacceptable loss or damage at any time during the rental period, the property manager may require the guest and his/her party to vacate the property immediately, without compensation or refund.

Loss of Key
Unreturned key to lock box located on property will result in the cost of replacement of all door locks on property, labour & associated costs for locksmith.
A holding charge of $1000 will be debited immediately to credit card, until such time, invoices are provided to the property manager & exact cost is determined.

Valuables and Security
Any guest valuables or property left or used at the property are at the guests own risk. Neither Netherby Rocks' individual owners, private companies, Pty Ltd companies, nor the property manager accepts any responsibility for loss or damage to guest property. The guest is responsible for the property during the rental period and must ensure that all windows and doors are looked securely when not in the premises.

Any act or omission by the guest, their party or visitors which may negate or prejudice the property's insurance policy and/or results in loss or damage is the guests’ responsibility.

Governing Law and Jurisdiction
This agreement is governed by Australian law and the parties agree to submit to the exclusive jurisdiction of the courts of Australia.

Payment Policy

****Payment Methods**** We accept Visa, MasterCard, Amex or direct deposit. A 1.95% surcharge on MasterCard and Visa and 2.95% on Amex will be added as well as a 45c charge per transaction. This is an additional charge to the total amount of your booking.

****Deposit**** When the guest makes a booking request, no booking is confirmed until a deposit has been received. A 50% deposit is required to secure your booking. The remaining balance is due thirty days prior to the date of the booking. Please note; if your booking is within 30 days time then the full payment is required to secure your booking. After the deposit has been paid, if the following remaining payments are not received within 7 working days after the final due date period, or contact is not made with the property manager by written email within those 7 days and an acknowledged response by property manager, Netherby Rocks reserves the right to void the booking request.

****Wine Fridge****
When confirming a booking guests accept that wines supplied for purchase, will be charged directly to credit card on departure. This will be based on the minibar list provided. Guests are to check list on arrival at Netherby Rocks and to advise of any discrepancies immediately. ****Security Bond**** A security bond will be paid directly to the property manager with the final payment. The standard security bond required for Netherby Rocks is the equivalent of one nights stay (depending on the number of guests), however the property manager has the right to impose different requirements on a case by case basis.

The property manager may at their discretion just hold the credit card as security and not put through security bond, unless damage is done, whereas then full security bond will be automatically charged to the card.

The security bond by credit card will normally be refunded at the end of the rental period after deducting the cost of replacement or repair for any loss or damage to the property or its surrounds or contents caused during the rental period. If this cost cannot be reasonably determined prior to the guests’ departure, the property manager is entitled to withhold a reasonable estimate from the guests security bond, and will return any balance to the guest as soon as possible after the actual cost is determined.

Credit card details are to be given prior to arrival, should a guest pay by direct deposit. The lock box code will be provided once the credit card details have been received.

****Payment Details****
DIRECT DEPOSIT PAYMENT: BANK ACCOUNT DETAILS FOR NETHERBY ROCKS:
BANK: Commonwealth Bank
ACCOUNT NAME: Two Teas Pty Ltd
BSB: 063-509
ACCOUNT NUMBER: 1026 9172
Please ensure that you put your SURNAME as reference if using this option.

Cancellation Policy

COVID CANCELLATIONS: If a group cancel within 30 days of their arrival date due to a case of COVID-19 their deposit will be forfeited. If the booking can be rescheduled to another date of travel - In rescheduled bookings, the full amount paid will be carried over to the new dates.

Cancellations prior to 40 days of arrival will have total monies paid refunded, less $50 cancellation fee.
Cancellations within 40 days of arrival - all monies will be forfeited, unless all nights can be resold.
No refund will be given in the event of non-arrival, or for any unused nights due to flight/weather disruption.
At property manager's discretion if any alternative options are available they will be offered. If we can fully resell your booking all monies will be refunded or held in credit, less $50.

Netherby Rocks is a booking Agent. Any change of property ownership would trigger events beyond our control and bookings in that case would be reviewed and subject to change or cancellation depending on new owners. In the event of cancellation by a new owner a full refund would be made.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.