Oasis & The Shed

Terms & Conditions

Guest Numbers
Our rooms hold a maximum capacity for health, safety & fire regulation purposes.
All guests including children & infants must be included on your reservation.
Children are classed as over 2 years old & are required to have their own bed.
All children are included in the guest total for any room reservation so please ensure you have included them on your booking.
If upon arrival it is found additional persons are present if your reserved room can accommodate the additional number there is a $35/ night fee for the extra persons.
If your room cannot accommodate the additional person & we do not have an alternative available room you will be required to find alternative accommodation & no refund is applicable.
For registered guests who would like an additional bed, subject to room size & availability we may have trundler beds available at an additional fee of $35.00 per stay.
Infants (0 - 2 years old) are FOC although they must be included on your reservation.
A travel cot can be hired for $15.00 per stay or $35.00including linen perr stay.
If we find that additional adults or children have stayed without our knowledge you will be required to find alternative accommodation for any remaining nights, no refund will be applicable and a $100 fee will be charged for the nights stayed without our acknowledgement.

Check-in:
• Is available from 2pm -8pm on the day of your arrival.
• WE CANNOT ACCOMMODATE CHECK-IN PAST 8PM.
Check-out:
• Is 8am to 10am on the day of departure from your yurt/ room & 11am from all communal facilities. Early check-out is available by arrangement.
• Un-arranged late check-outs from your room or facilities will incur a $35.00 per half hour charge due to delay to our cleaning staff

Office Hours:
• Reception is open 8.00 am - 6.00 pm
• From 6pm-8pm we are available for evening check-ins & essential questions – please radio or phone (021-40-5388) to find us.

Quite Time
• Between 8pm & 7am is quiet time on site for the ease & comfort of all guests. We ask you to respect this by keeping voices to conversational levels & reducing volume on all devices.
• Guests who cannot abide to this policy may be asked to leave the property and no refund applicable

Housekeeping:
• We do not service your yurts or bedrooms daily.
• Bathroom & shared facilities are serviced daily & if you are staying in The Shed we will change bathroom towels & rubbish bins on your third day.

Changes in reservation:
• Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date will not result in a refund
Smoking
• THIS IS A SMOKE FREE PROPERTY.
• If you are a smoker please see reception on how to approach this
• A minimum $250 cleaning fee will be charged if there is evidence of smoking inside any building/ yurt or outdoor shared spaces. We reserve the right to charge such costs and any resulting loss of income to the registered guest.

Visitors:
• Visitors are permitted at our discretion, and all permitted visitors must report to reception upon arrival. Visitors are to vacate the property before 8pm.
• The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income, will be charged to the registered guest.

Credit Card:
• All reservations will require a valid personal credit-card upon check-in. Our policy is to hold credit-card details for any unreported breakages, damages, additional fees as highlighted above, or additional unnecessary cleaning - all of which will be charged against this card. Any outstanding expenses or room payments will also be charged.

Payment Policy

A 50% deposit is due to secure your booking. We cannot guarantee rooms unit a deposit has been received.

The balance of your stay is payable at check-in. In case of a no-show by 8pm your creditcard held for deposit will be charged for your full stay.

If you are booking a stay within 7 days of requested date 100% is due upon booking

Please note we DO NOT accept payments by American Express (AMEX), Diners Club or JCB credit cards

Payment can be made via NZ bank transfer to;
Downdays Ltd
T/A Oasis & The Shed
BNZ Wanaka
02-0948-0335702-000

Cancellation Policy

Oasis & The Shed are a small boutique accommodation business, and cancellations affect us greatly.

Guests can cancel free of charge until 15 days prior to arrival.

Guests will be charged 50% of their accommodation cost if they cancel within the 1-14 days before arrival.

Same day cancellations incur 100% charge. Naturally we will try and re-book your reservation and if successful will waive your cancellation fees - 3% refund cost.

Refunds will only be made the to the credit card debited for the original transaction amount and there is a 3% cancellation fee