Oasis & The Shed

Terms & Conditions

Guest Numbers Policy
Our rooms hold a maximum capacity for health, safety & fire regulation purposes. All guests including children & infants must be included on your reservation. Children are classed as over 2 years old & are required to have their own bed, children are included in the guest total for any room reservation.
Infants (0 - 2 years old) although noted on your reservation are not included in the guest total & stay free of charge in your own bed or own travel cot. A travel cot can be hired for $15.00 per stay & cot linen for an additional $10.00 per stay.
If we find that additional adults or children have stayed without our knowledge you will be required to find alternative accommodation for any remaining nights, no refund will be applicable and a $100 fee will be charged for the stayed nights.

Check-in:
Is available from 2pm -8pm on the day of your arrival. WE CANNOT ACCOMMODATE CHECK-IN PAST 8PM.

Check-out:
Is 8am & 10 am on the day of departure from your yurt/ room & 11am from shared facilities. Early check-out is available by arrangement.
Un-arranged late check-outs from your room or facilities will incur a $35 per half hour charge due to delay to our cleaning staff

Office Hours:
8.00 am - 8.00 pm

Quite Time
Between 8pm & 7am is quiet time on site for the ease & comfort of all guests. We ask you to respect this

Housekeeping:
We do not service bedrooms daily. Stays of 3 nights, we will change towels & rubbish bins on your third day.

Changes in reservation term:
Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date will not result in a refund

Smoking
THIS IS A SMOKE FREE HOTEL. A minimum $250 cleaning fee will be charged if there is evidence of smoking inside. We reserve the right to charge such costs and any resulting loss of income to the registered guest.

General:
Visitors are permitted at the owners discretion, the owners must be notified of any visitors and visitors are to vacate the property before 8 p.m. The registered guest is responsible for the behavior of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behavior resulting in loss of income, will be charged to the registered guest.

Credit Card:
Our policy is to hold credit card details for any unreported breakages, damages or additional cleaning - all of which will be charged against this card. Any outstanding expenses will also be charged.

Payment Policy

A 50% deposit is due to secure your booking. We cannot guarantee rooms unit a deposit has been received.

The balance of your stay is payable at check-in. In case of a no-show by 8pm your creditcard held for deposit will be charged for your full stay.

If you are booking a stay within 7 days of requested date 100% is due upon booking

Please note we DO NOT accept payments by American Express (AMEX), Diners Club or JCB credit cards

Payment can be made via NZ bank transfer to;
Downdays Ltd
T/A Oasis & The Shed
BNZ Wanaka
02-0948-0335702-000

Cancellation Policy

Oasis & The Shed are a small boutique accommodation business, and cancellations affect us greatly.

Guests can cancel free of charge until 15 days prior to arrival.

Guests will be charged 50% of their accommodation cost if they cancel within the 1-14 days before arrival.

Same day cancellations incur 100% charge. Naturally we will try and re-book your reservation and if successful will waive your cancellation fees - 3% refund cost.

Refunds will only be made the to the credit card debited for the original transaction amount and there is a 3% cancellation fee