Olive and Vine Estate

Terms & Conditions

1. The cottage, studio and/or hot tubs (when available) will be presented in a clean and tidy condition, and are to be left clean and tidy upon checkout. We ask that guests leave all utensils and kitchen equipment clean prior to departure. Housekeeping will complete a standard clean once you have checked out however any additional cleaning required for exceptional issues or extra rubbish removal costs, will be charged to the credit card provided on the booking form.
2. Guests must ensure that the number of persons occupying the accommodation under NO circumstances exceeds the numbers stipulated at the time of booking. Failure to abide by this could result your accommodation agreement being terminated with no refund for any outstanding nights booked.
3. Any breakages or damage during the rental period will be your sole responsibility, and should damage or breakage occur, or any items go missing, or repairs need to be carried out, then you will be fully responsible for the total cost of replacement or restoration to the original condition. This will be charged to the credit card held on file that was provided at the time of booking. Please let the owners/manager know if any issue has occurred prior to departure so we can resolve the matter quickly.
4. The arrival and departure times are to be strictly adhered to unless agreed to by prior arrangement.
5. Parties/gatherings/weddings or functions are not permitted on the property unless prior approval has given. No more than 2 visitors to the Studio and 4 visitors to the Cottage are permitted at any one time.
6. No Smoking is allowed in any of the rooms or on balcony's. A breach of this will result in a cleaning fee of $500 being applied.
7. No candles or open flames allowed in any of the rooms or on balcony's.
8. There is no refund for early departure.
9. If you are using the hot tub (when available) please ensure it is left clean and tidy for the next guests to use. It is available on a first come first served basis. We ask that you are respectful of others staying at the property and keep your soak time to under 60minutes. No glass is to be used for drinks in the pool - please use the plastic glasses provided if you wish to have drinks in the hot tub.

By booking directly with us or through our channel partners a you hereby acknowledge and authorise Tri Hita Karana Trust (T/a Olive & Vine Estate) to charge for such payments under this Agreement.

Payment Policy

Payment is to be received in full at least 2 weeks prior to your arrival or immediately if booking is within this time.
Payment can be made by Bank Transfer to our New Zealand ASB Bank Account. The account number is 12-3647-0024664-00 . Please use your last name and the date of your first night accommodation as the reference codes. e.g. SMITH 22 Mar 19
Please mail us if you have any queries on info@oliveandvine.co.nz

Cancellation Policy

1. Should events arise beyond the control of Olive & Vine Estate regarding the availability of this property, then any confirmed booking may be cancelled by Olive & Vine Estate, in which event all monies paid as deposit shall be refunded in full, and the guest shall have no further claims against Tri Hita Karana Trust, Olive & Vine Estate or its Directors.

2. Bookings cancelled at and within FOURTEEN (14) days of your stay will forfeit the full tariff.

3. There is no refund for early departure.