Otway Getaways - Holiday Booking & Management Service

Terms & Conditions

Please Note: We have issues with Hotmail, Yahoo and Gmail accounts sending our replies to Junk. Please Check your Junk Folder if you do not hear back from us!

It is guests responsibility to read all terms and conditions prior to arrival particularly guidelines for bringing dogs.

BOOKING TERMS, CONDITIONS AND CANCELLATION POLICY

COVID-19 - Victoria is now open to overnight travel from June 1st 2020 with a maximum of 20 people in a dwelling. In the event of another forced domestic travel ban we will not be offering refunds but will be issuing a Credit for your booking for use in the next 18 months.

Arrival is from 3pm and Departure is by 10am. Late departure fees apply.
A $20 Service Fee applies to bookings.
A 50% deposit is required to confirm all bookings.
2 night bookings require Payment in Full.
Payment in Full is required 7 days prior to arrival.
No booking is confirmed until payment is successfully processed.
Tentative Bookings will be held for a maximum of 7 days, however we reserve the right not to hold bookings if we have others wishing to book etc.
If for any reason the payment is not received by the due date we reserve the right to cancel your booking & apply appropriate cancellation charges however all efforts will be made to contact you first by phone/email.
Please note that Travel Insurance is recommended for all bookings, particularly for weekly bookings.
All tariffs are subject to change and are a guide only, for a correct quote please send an enquiry.
Payment Methods Accepted: Visa – Mastercard - Bank Deposit/Transfer - Money Order
A credit card number is required for damage/security purposes. If a Credit Card is not available for payment then a Bond will be required as security. This can be paid by Bank Transfer prior to arrival. The bond will be refunded once the property has been checked upon departure.

Extra guests
All guests staying need to be advised and paid for. We ask you advise us immediately if you have extra guests stay with you at the property, even if it is only for one night. All prices for your booking are based on the amount of guests staying at the property. All people sleeping in a bed are counted as a guest. Babies sleeping in their own cot are free of charge. Otway Getaways reserve the right to charge any additional guest charges to the credit card used for the booking in accordance to the Extra Guest charges for the property on our website.

No-Party Policy
There is a strict no-party and schoolies policy at all of our properties. Please consider your neighbours, keep noise down after 10pm and be mindful that the property is located in a residential area. Should we be advised or become aware of a party (in other words more than the guests booked at the property) held at your property you will be evicted immediately with no refund. Any extra cleaning or damage costs as a result will be charged to you.

Cancellation Policy
30-60 days prior to arrival 50% of deposit. 30 days prior to arrival 100% of deposit. 7 days of arrival and there after 100% of total price. These fees will not apply if the entire period is re-booked, however the $20 Service Fee still applies. No refunds for early departures.

Dog Friendly Accommodation Policy
We warmly welcome dogs as part of your family but we ask that you respect the privilege of being able to bring them with you and consider others staying around you. Whilst we don’t like listing rules and regulations they are necessary to ensure our accommodation is held to the highest pet friendly standard.
Dog owners are fully responsible for the behaviour of their dogs at all times. No responsibility will be taken for dogs that cannot be contained within the property booked nor will the possibility of snakes at or near any accommodation, this is a rural area and snakes are part of the environment. Other native animals may visit your accommodation and we ask you keep dogs away from them.
Many of our properties border farmland with stock. It is the owners responsibility to have their dogs under control and not near stock at all times. If dogs are caught chasing stock then you will be given one warning to control them and if they continue to not be controlled then you will be asked to leave the property immediately with no refund.
Our residential properties have tenants living next door, we ask this is considered with regards to barking dogs. If complaints are made about excessive barking and noise we reserve to ask you to leave the property with no refund.
Guest are responsible for picking up ALL droppings, any damage caused and extra cleaning up after them inside as well.
A $50 charge applies for dog droppings not being picked up prior to departure. A $50 also applies to dog hair/marks on furniture/linen and extra cleaning due to dirt, hair, mud etc.
Wet/dirty dogs are not permitted inside, please wipe paws and ensure dogs are clean and dry before bringing them inside.
Dogs are not permitted on any furniture/beds. Dogs are not permitted in bedrooms additional charges apply for dog hair/muddy dog footprints/marks on beds/linen & furniture, dog urine stains, damage and droppings.
Dogs are not to be left unattended inside at any time unless authorised by Otway Getaways.

Property Damage
In the event that any property is damaged (maliciously or accidentally) beyond normal wear and tear; or in the event that property belonging to the accommodation owner is lost, damaged or taken during the course of booking, Otway Getaways reserves the right to charge to the credit card, or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement of that property to the guest.
This includes for example, cleaning up any excess sand, dirt, mud from floors; all dishes to be fully washed and dried and all items back in their original places; all furniture to be returned to its original place; spillages are cleaned and any serious stains are reported immediately.
Please note that all linen is sent away to be commercially laundered, so please don’t put in washing machine before you leave.
All accommodation is strictly No Smoking
A fee of up to $750 applies to smoking inside. This charge covers the costs associated with removing cigarette smoke odour from soft furnishings, carpets, bedding and loss of income due to having to cancel following bookings due to odour in the property.

Property Descriptions
Otway Getaways have made every effort to describe all accommodation accurately, we do not accept responsibility for any differences between the description and the actual property or if the accommodation that you choose does not ‘meet’ your style and/or requirements. To reduce the risk of this happening, please study the pictures and description of the property on the Otway Getaways website. Please contact us if you have any questions.
We reserve the right to substitute accommodation if necessary as a last resort.
Otway Getaways will accept no responsibility for any inconvenience with machinery and utilities breakdown/power failures etc however our best endeavor to repair or replace will be undertaken. Due to the location of Apollo Bay and Cape Otway repairs/replacements cannot be guaranteed on the same day/week.
ALL breakdowns, breakages anything not working needs to be communicated with Otway Getaways via phone call or SMS immediately. Emails sometimes may not checked regularly during the day.

Fire Safety and Awareness
We recommend familiarising yourself with the area on arrival.
We recommend you download the “Emergency Vic” App onto your mobile device. This is the best way to receive up to date notifications if there is any fire activity in the area.
We reserve the right on “Code Red” days to cancel/amend your arrival for that day and give you either a Credit for that night value or move your arrival to the following day. Alternatively you can receive a credit for use at a future date. Credits only apply for the Code Red day, not the entire length of stay unless your booking is for 2 nights only. No Refunds will not be given only Credits for use at another future date.

Mobile Coverage
Telstra is the most reliable coverage throughout the Otways however it can still be limited in areas due the terrain. There is minimum coverage with other networks.

Payment Policy

* A 50% deposit is require to confirm bookings. No booking is confirmed until payment is successfully processed.
* 2 night bookings are to be Paid in Full at time of booking.
* Payment in Full is required approx 7 days prior to arrival.
* The balance will be automatically deducted approximately 7 days prior to arrival.
* No Refund/Credit for early departures.

Cancellation Policy

30-60 days prior to arrival 50% of deposit. 30 days prior to arrival 100% of deposit. 7 days of arrival and there after 100% of total price. These fees will not apply if the entire period is re-booked, however the $20 Service Fee still applies.
No refunds for early departures.
Travel Insurance is recommended for all bookings.