Otway Getaways - Holiday Booking & Management Service

Terms & Conditions

** PLEASE NOTE ALL GUESTS BOOKING **
It is the full responsibility for the person making the booking to read all terms and conditions prior to arrival particularly COVID-19 policies/requirements and guidelines for bringing dogs.
By agreeing to the Terms and Conditions when making your booking you are legally confirming the details in your booking and residential address are correct and that you are responsible for all guests staying with you under your booking.

COVID Cancellation Policy
In the event of a Government enforced Covid travel ban/lockdown, an 18 month Credit will be issued minus a $25 admin fee.
No refunds will be given for those having to isolate due to being a close contact or receiving a positive test.
If the entire dates are able to be rebooked all money will be will be happily refunded/credited.
Travel Insurance is highly recommended for ALL bookings.

ARRIVAL is from 3pm and DEPARTURE is strictly by 10am.
Late departure fees apply.

If for any reason the payment is not received by the due date we reserve the right to cancel your booking & apply appropriate cancellation charges however all efforts will be made to contact you first by phone/email.
Travel Insurance is highly recommended for ALL bookings.
All tariffs are subject to change and are a guide only, for a correct quote please send an enquiry.
Payment Methods Accepted: Visa – Mastercard - Bank Deposit/Transfer
A credit card number is required for damage/security purposes. If a Credit Card is not available for payment then a Bond will be required as security. This can be paid by Bank Transfer prior to arrival. The bond will be refunded once the property has been checked upon departure.

EXTRA GUESTS
ALL guests staying need to be advised and paid for prior to arrival or immediately if arriving mid-stay.
We ask you advise us immediately if you have extra guests stay with you at the property, even if it is only for one night. All prices for your booking are based on the amount of guests staying at the property. All people sleeping in a bed are counted as a guest, this included children. Babies sleeping in their own cot are free of charge. Otway Getaways reserve the right to charge any additional guest charges to the credit card used for the booking in accordance to the Extra Guest charges for the property on our website.

NO PARTY POLICY
There is a strict no-party and schoolies policy at all of our properties. Please consider your neighbours, keep noise down after 10pm and be mindful that the property is located in a residential area. Should we be advised or become aware of a party (in other words more than the guests booked at the property) held at your property you will be evicted immediately with no refund. Any extra cleaning or damage costs as a result will be charged to you.

STANDARD CANCELLATION POLICY
A $25 Service fee applies to all cancellations/booking date amendments.
30-60 days prior to arrival 50% of deposit. 30 days prior to arrival 100% of deposit.
7 days prior to arrival and there after 100% of total price.
These fees will not apply if the entire period is re-booked, however the $25 Service Fee still applies.
No refunds for early departures.

DOG FRIENDLY ACCOMMODATION POLICY
We warmly welcome dogs to most properties as part of your family but we ask that you respect the privilege of being able to bring them with you and consider others staying around you. Whilst we don’t like listing rules and regulations they are necessary to ensure our accommodation is held to the highest pet friendly standard.
Dog owners are fully responsible for the behaviour of their dogs at all times. No responsibility will be taken for dogs that cannot be contained within the property booked nor will the possibility of snakes at or near any accommodation, this is a rural area and snakes are part of the environment. Other native animals may visit your accommodation and we ask you keep dogs away from them.
Many of our properties border farmland with stock. It is the owners responsibility to have their dogs under control and not near stock at all times. If dogs are caught chasing stock then you will be given one warning to control them and if they continue to not be controlled then you will be asked to leave the property immediately with no refund.
Our residential properties have tenants living next door, we ask this is considered with regards to barking dogs. If complaints are made about excessive barking and noise we reserve to ask you to leave the property with no refund.
Guest are responsible for picking up ALL droppings, any damage caused and extra cleaning up after them inside as well.
A $50 charge applies for dog droppings not being picked up prior to departure. A $50 also applies to dog hair/marks on furniture/linen and extra cleaning due to dirt, hair, mud etc.
Wet/dirty dogs are not permitted inside, please wipe paws and ensure dogs are clean and dry before bringing them inside.
Dogs are not permitted on any furniture/beds. Dogs are not permitted in bedrooms additional charges apply for dog hair/muddy dog footprints/marks on beds/linen & furniture, dog urine stains, damage and droppings.
Dogs are not to be left unattended inside at any time unless authorised by Otway Getaways.

PROPERTY DAMAGE
In the event that any property is damaged (maliciously or accidentally) beyond normal wear and tear; or in the event that property belonging to the accommodation owner is lost, damaged or taken during the course of booking, Otway Getaways reserves the right to charge to the credit card, or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement of that property to the guest.
This includes for example, cleaning up any excess sand, dirt, mud from floors; all dishes to be fully washed and dried and all items back in their original places; all furniture to be returned to its original place; spillages are cleaned and any serious stains are reported immediately.
Please note that all linen is sent away to be commercially laundered, so please don’t put in washing machine before you leave.

All accommodation is strictly NO SMOKING
A fee of up to $750 applies to smoking inside. This charge covers the costs associated with removing cigarette smoke odour from soft furnishings, carpets, bedding and loss of income due to having to cancel following bookings due to odour in the property.

PROPERTY DESCRIPTIONS
Otway Getaways have made every effort to describe all accommodation accurately, we do not accept responsibility for any differences between the description and the actual property or if the accommodation that you choose does not ‘meet’ your style and/or requirements. To reduce the risk of this happening, please study the pictures and description of the property on the Otway Getaways website. Please contact us if you have any questions.
We reserve the right to substitute accommodation if necessary as a last resort.

ISSUES/PROBLEMS/BREAKDOWNS during your stay
ALL breakdowns, issues, breakages anything not working needs to be communicated with Otway Getaways via phone call or SMS immediately (Tel: 0428 315 060) Emails sometimes are not checked regularly during the day.
If we are not aware there is a issue then we cannot attempt to resolve it asap, no refunds/credits etc will be even considered if we are not notified until after departure.
Otway Getaways will accept no responsibility for any inconvenience with machinery and utilities breakdown/power failures etc however our best endeavor to repair or replace will be undertaken. Due to the location of Apollo Bay repairs/replacements cannot be guaranteed on the same day/week.

FIRE SAFETY AND AWARENESS
We recommend familiarising yourself with the area on arrival.
We recommend you download the “Emergency Vic” App onto your mobile device. This is the best way to receive up to date notifications if there is any fire activity in the area.
We reserve the right on “Code Red” days to cancel/amend your arrival for that day and give you either a Credit for that night value or move your arrival to the following day. Alternatively you can receive a credit for use at a future date, this only applies to rural properties and not properties located within town limits.
Credits only apply for the Code Red day, not the entire length of stay unless your booking is for 2 nights only. No Refunds will not be given.

MOBILE COVERAGE
Telstra is the most reliable coverage throughout the Otways however it can still be limited in areas due the the terrain. There is often minimal coverage with other networks.

Payment Policy

* A 50% deposit is require to confirm bookings. No booking is confirmed until payment is successfully processed.
* 2 night bookings are to be Paid in Full at time of booking.
* Payment in Full is due 7 days prior to arrival and this will be automatically deducted.
* No Refund/Credit for early departures.

Cancellation Policy

STANDARD CANCELLATION POLICY
A $25 Service fee applies to all cancellations/booking date amendments.
30-60 days prior to arrival 50% of deposit. 30 days prior to arrival 100% of deposit.
7 days prior to arrival and there after 100% of total price.
These fees will not apply if the entire period is re-booked, however the $25 Service Fee still applies. No refunds for early departures.
No refunds for early departures.
Travel Insurance is recommended for all bookings.

COVID Cancellation Policy
In the event of a Government enforced Covid travel ban/lockdown an 18 month Credit will be issued minus a $25 admin fee. Credit voucher will not be redeemable over Peak Holidays/Weekends.
Group/Multiple Household bookings will not be issued a credit/refund if Covid Restrictions do not allow multiple households to travel during the booking dates, it just means that the booking can still be fulfilled but with less guests. The extra guest charges will be refunded and the remainder of the booking will be happily refunded/credited if the entire booking period is rebooked minus the $25 admin fee.