Raes On Wategos

Rating
5.0 stars
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Penthouse 1

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Penthouse 2

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Suite 3

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Suite 4

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Suite 5

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Suite 6

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Suite 7

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Property Information

Raes On Wategos
02 6685 5366
8 Marine Parade
Wategos
Byron Bay NSW 2481 Australia

Rae’s on Wategos is an exclusive boutique retreat in a luxurious beachfront setting. Defined by soothing surrounds and premium service, Rae’s provides an elegant, opulent and exceptionally private space to relax and renew the senses.

Our spa is a sacred space of healing at the hands of the highest calibre therapists.

The Restaurant at Rae's offers a laid back yet elegant al fresco dining space, overlooking Wategos Beach with a reputation as one of the best restaurants in the Byron Bay region. We source the freshest, and finest produce, beautifully cooked and stylishly presented by our head chef, Guy Skinner and the restaurant team.

Calming curved walls, rich soothing decor, this is the most intimate getaway in a secluded corner of Byron Bay.

Property Features

  1. Free WiFi
  2. Spa
  3. Non-Smoking Rooms
  4. Pet friendly
  5. Fresh linen supplied
  6. Special Retreats
  7. WiFi Internet
  8. Bar / Lounge
  9. Outdoor Swimming Pool
  10. Viewpoint
  11. On Site Restaurant
  12. Cafe
  13. Pillow Menu
  14. Day Spa
  15. Free Parking
  16. Concierge
  17. Sea Access
  18. Non-Smoking Property
  19. Street parking
  20. Guest Laundry

Accommodation Details

Raes On Wategos

Penthouse 1

Penthouse 1 Book

This elegant one bedroom top floor penthouse with expansive living areas features a king size four poster bed, sunken bath, exquisite marble floors, fireplace, a beautiful atrium overlooking the pool and garden area, and three large balconies with ocean, headland and lighthouse views.

  1. 180 Degree Panoramic Sea View
  2. Free Newspaper
  3. Balcony
  4. Tea/Coffee Making
  5. Linen and Towels Provided
  6. One King Bedroom
  7. Sea View
  8. Heating
  9. Large Balcony/Terrace
  10. Views
  11. Outdoor Setting
  12. Seafront Front Terrace
  13. Bath
  14. Telephone
  15. Lounge Area
  16. 2 Seafront Balconies
  17. Fridge - Bar Fridge
  18. Bathrobes Provided
  19. Television
  20. Mini Bar
  21. En-Suite Bathroom
  22. Air-conditioning
  23. King Bed
  24. Laundry Service
  25. Wireless Internet
  26. Room Safe
  27. Hairdryer
  28. Cable/Satellite TV
  29. Complimentary toiletries
  30. Dining Setting
  31. Room Service

Raes On Wategos

Penthouse 2

Penthouse 2 Book

The largest penthouse with two private bedrooms and bathrooms, this sumptuous apartment comfortably and privately accommodates two couples. Features include a small shared kitchenette, sunken dining room, lounge room, fireplace, king sized beds, private access to pool and garden, and two balconies overlooking Wategos Beach.

  1. 180 Degree Panoramic Sea View
  2. Free Newspaper
  3. Heating
  4. Large Balcony/Terrace
  5. Views
  6. 2 King Beds
  7. Sea View
  8. Bath
  9. Telephone
  10. Lounge Area
  11. Outdoor Setting
  12. Seafront Front Terrace
  13. Bathrobes Provided
  14. Television
  15. Mini Bar
  16. 2 Seafront Balconies
  17. Fridge - Bar Fridge
  18. Cable/Satellite TV
  19. Laundry Service
  20. Wireless Internet
  21. En-Suite Bathroom
  22. Air-conditioning
  23. Kitchenette
  24. Complimentary toiletries
  25. Dining Setting
  26. Room Service
  27. Balcony
  28. Tea/Coffee Making
  29. Linen and Towels Provided

Raes On Wategos

Suite 3

Suite 3 Book

This calming suite has the perfect ambience with a spacious north-facing balcony overlooking Wategos beach. Featuring decorative marble floors, and a large circular window settee, this ocean view retreat is designed for complete relaxation.

  1. Outdoor Setting
  2. Air-conditioning
  3. Small Balcony
  4. Television
  5. Lounge Area
  6. En-Suite Bathroom
  7. Hairdryer
  8. Bathrobes Provided
  9. Laundry Service
  10. Desk
  11. Room Safe
  12. Shower over bath
  13. King Bed
  14. Complimentary toiletries
  15. Mini Bar
  16. Room Service
  17. Balcony
  18. Cable/Satellite TV
  19. Linen and Towels Provided
  20. Wireless Internet
  21. Free Newspaper
  22. Bath
  23. Telephone
  24. Views
  25. Dining Setting
  26. Sea View

Raes On Wategos

Suite 4

Suite 4 Book

Situated amidst tropical gardens with doors opening onto the pool area. This private suite has arched gothic windows, marble floor features, a daybed, ensuite and a private garden balcony.

  1. En-Suite Bathroom
  2. Air-conditioning
  3. Small Balcony
  4. Television
  5. Desk
  6. Queen bed
  7. Shower - separate
  8. Bathrobes Provided
  9. Laundry Service
  10. Mini Bar
  11. Room Safe
  12. Hairdryer
  13. Cable/Satellite TV
  14. Complimentary toiletries
  15. Wireless Internet
  16. Room Service
  17. Balcony
  18. Tea/Coffee Making
  19. Linen and Towels Provided
  20. Dining Setting
  21. Free Newspaper
  22. Bath
  23. Telephone

Raes On Wategos

Suite 5

Suite 5 Book

A spacious two-level villa opening out onto the swimming pool and lush tropical gardens. It is beautifully appointed with a king size bed, luxurious bathroom, gas fireplace, private balcony overlooking the pool and tropical gardens, and finished with antique imported tiles throughout.

  1. One King Bedroom
  2. Air-conditioning
  3. Bathrobes Provided
  4. Telephone
  5. Lounge Area
  6. Outdoor Setting
  7. Hairdryer
  8. King Bed
  9. Television
  10. Desk
  11. En-Suite Bathroom
  12. Shower over bath
  13. Cable/Satellite TV
  14. Laundry Service
  15. Mini Bar
  16. Room Safe
  17. Balcony
  18. Tea/Coffee Making
  19. Complimentary toiletries
  20. Wireless Internet
  21. Room Service
  22. Bath
  23. Large Balcony/Terrace
  24. Linen and Towels Provided
  25. Dining Setting
  26. Free Newspaper

Raes On Wategos

Suite 6

Suite 6 Book

This opulent ground floor suite has its own private garden terrace in which to relax and unwind. Features include a spacious open plan layout, lavish marble and mosaic tiled bathroom with spa bath, king size bed and a relaxing banquette lounge.

  1. Outdoor Setting
  2. Hairdryer
  3. Small Balcony
  4. Television
  5. Air-conditioning
  6. En-Suite Bathroom
  7. Balcony
  8. King Bed
  9. Linen and Towels Provided
  10. Bathrobes Provided
  11. Room Safe
  12. Heating
  13. Cable/Satellite TV
  14. Desk
  15. Laundry Service
  16. Room Service
  17. Shower over Bath/Spa
  18. Tea/Coffee Making
  19. Mini Bar
  20. Complimentary toiletries
  21. Free Newspaper
  22. Bath
  23. Telephone
  24. Wireless Internet
  25. Dining Setting

Raes On Wategos

Suite 7

Suite 7 Book

This exquisite suite delivers a relaxing ambience with tranquil views towards the ocean. Features include a king size bed, decorative marble floors, fireplace, mosaic tiled ensuite and a spacious balcony.

  1. 180 Degree Panoramic Sea View
  2. Free Newspaper
  3. Shower over Bath/Spa
  4. Stairs
  5. Lounge Area
  6. One King Bedroom
  7. Sea View
  8. Bath
  9. Cable/Satellite TV
  10. Daily Room Service
  11. Outdoor Setting
  12. Fridge - Bar Fridge
  13. Ipod Dock
  14. Large Balcony/Terrace
  15. Views
  16. DVD Player
  17. Seafront Front Terrace
  18. Iron/Ironing board
  19. Tea/Coffee Making
  20. Mini Bar
  21. En-Suite Bathroom
  22. Alarm Clock
  23. Bathrobes Provided
  24. Telephone
  25. Dining Setting
  26. Room Safe
  27. Hairdryer
  28. King Bed
  29. Television
  30. Wireless Internet
  31. Room Service
  32. Balcony
  33. Spa
  34. Linen and Towels Provided

Terms & Conditions

1. Introduction
1.1. These Booking Terms and Conditions, together with the Reservation Form, House Rules and our Privacy Policy (www.raes.com.au/privacy-policy/) compromise the terms of a legal agreement between Raes on Wategos Pty Ltd (ACN 164 962 494) (Rae’s, we or us) and the person or entity (you or your) listed as the ‘Guest’ in the Reservation Form (collectively, the Agreement).
1.2. All bookings made with Rae’s, either in person or online, are made subject to the terms of this Agreement and you are deemed to have accepted this Agreement once you have submitted your Reservation Form or any payment is made in relation to the Booking (whichever is earlier).

2. Bookings and reservations
2.1. Bookings must be made at least 1 day in advance of the check-in date to guarantee the availability of a room. You may make reservations in advance via Rae’s’ Website, telephone or in person.
2.2. When making reservations, you will be required to provide Personal Information including, but not limited to, your name, address, telephone number, email address and credit card details.
2.3. Reservations are subject to: (a) availability; (b) the prevailing rates at the time the Booking is made; (c) a minimum stay requirement of 1 night where a reservation is made for any day Sunday to Thursday; (d) a minimum stay of 2 nights where a reservation is made for a Friday or Saturday; and (e) varying minimum stay requirements for reservations made during public holidays as notified by Rae’s from time to time.
2.4. Reservations booked in advance do not constitute a legally binding agreement until Rae’s confirms that payment has been made on the Booking and you receive written confirmation to your nominated email address from Rae’s that the payment has been received and the Booking has been confirmed.
2.5. Rae’s does not guarantee the availability of accommodation at the Retreat or room allocation.

3. Rates and Booking Fees
3.1. All rates quoted are in Australian Dollars and include GST.
3.2. Any quote given is an estimate only and the rates may change at any time. The Booking Fee will only be confirmed once you have submitted your Reservation Form to Rae’s.
3.3. New rates will apply if you wish to change your Booking (eg change your room type or dates of stay) or extend your stay at the Retreat within 30 days of the check-in date. Rae’s will use reasonable endeavours to accommodate such requests.
3.4. The Booking Fee or any quoted rates given by Rae’s do not include Additional Services, which will be payable by you, in addition to the Booking Fee (at our prevailing rates at the time) (Service Fee).
3.5. If you have been quoted a Booking Fee that includes Additional Services, you should contact us by email at contact@Rae’s.com.au or by telephone on +612 6685 5366 to obtain details of the Additional Services. Additional Services may be included as part of a package.

4. Payments
4.1. Payments must be made by Visa, MasterCard, American Express or in cash. A surcharge will apply to credit cards payments and the surcharge will vary depending upon the credit card used.
4.2. To make a Booking, a non-refundable deposit of 50% of the Booking Fee must be paid to Rae’s in advance. The balance of the Booking Fee is payable by you upon check-in at the Retreat.
4.3. At the time of Booking and at check-in (as the context permits), you will provide Rae’s with your credit card details and you expressly authorise Rae’s to use your nominated credit card to pay for the Booking and for any others sums that become owing to Rae’s as specified in, or contemplated by, this Agreement.
4.4. Rae’s has the right, at its absolution discretion, to require you to make full payment in advance or pay a deposit at the time you order any Additional Services.
4.5. If any deposit or final payment cannot be deducted from your credit card or is not received by us the within 2 days of you making the reservation, Rae’s reserves the right to cancel the Booking and/or Additional Services and any monies paid by you in relation to your Booking and/or Additional Services will be forfeited to Rae’s.

5. Cancellation and no-show
5.1. If you wish to change or cancel your Booking or any Additional Services you must contact us by email at contact@Raes.com.au or by telephone on +612 6685 5366. We cannot guarantee that changes can be made.
5.2. To the maximum extent permitted by law, if you cancel:
(a) your Booking, you will forfeit the full amount of the deposit; and
(b) any Additional Services within 24 hours of the scheduled time for the provision of the Additional Services, you will be required to pay the full amount of the Service Fee less any amount which you have already paid. Any deposit paid to Rae’s in relation to booking the Additional Services will be forfeited.
5.3. If you:
(a) do not show up for your Booking or fail to attend, accept or utilise, the Additional Services; or
(b) terminate your Booking or Additional Services early after you have checked in, you will be charged a cancellation fee (by way of liquidated damages) equal to the full amount of your Booking Fee or Service Fee (as the context permits) less any amount which you have already paid. Any deposit paid to Rae’s in relation to your Booking and/or the Additional Services will be forfeited and retained by Rae’s.
5.4. Rae’s may, at its absolute discretion and at any time, terminate, suspend or cancel your Booking or the Additional Services ordered by you upon reasonable written notice to you. You will be offered either a booking credit or full refund of all monies which you have already paid.
5.5. All cancellation charges will be processed using the credit card used by you to make the Booking. All refunds will be processed within 14 days.
5.6. Please note that a separate cancellation policy applies to Event Bookings. This can be found in your Event Agreement.

6. Check-in and check-out
6.1. When you check-in you may be asked to provide photographic identification (ie your Driver’s Licence, Passport or Keypass). If you are unable to provide such identification your Booking may be cancelled and you may be liable to pay Rae’s the full amount of your Booking less any amount which you have already paid. Any deposit paid to Rae’s in relation to your Booking will be forfeited.
6.2. Check-in time at Rae’s is at 2:00pm AEST. Should you arrive prior to this, luggage storage is available.
6.3. Check-out time at Rae’s is at 11:00am AEST. At this time you must check-out of the room and return your room key, and bring all personal belongings, to the reception (and you will ensure that your guests do so).
6.4. If you wish to check-out later than the standard check-out time of 2:00pm AEST, you must obtain the prior written approval of Rae’s at least 1 day prior to your scheduled check-out time.
6.5. Rae’s may approve a request for a late check-out, at its absolution discretion, and if approved, you will be charged a late check-out fee at our prevailing rates at the time. All late check-out requests must be made in writing addressed to contact@Rae’s.com.au.
6.6. If you do not arrange a late check-out with Rae’s and you check-out after 2pm AEST that day, you will be charged for an additional night’s accommodation at Rae’s prevailing rates at the time.

7. House Rules
7.1. The House Rules apply to your stay at the Retreat and your access to, and use of, the Additional Services. A comprehensive list of House Rules is available when you check-in to Rae’s.
7.2. Should you (or any other person staying with you at the Retreat) fail to comply the House Rules, Rae’s reserves the right, at its absolute discretion, to cancel your Booking and the Additional Services, in which case, you will be asked to immediately leave the Retreat. Any payment which you have made to date under this Agreement will not be refunded to you.

8. Children’s policy
8.1. Rae’s is not able to accept guests under the age of 18 years of age unless staying with their parent or legal guardian. Rae’s, at its absolution discretion, may require you to show appropriate identification at check-in time as proof of guardianship or that you are 18 years of age.
8.2. Children must be accompanied by the parent/guardian at all times.
8.3. If a guest is found to be a person under the age of 18 who is not accompanied by a parent or legal guardian, Rae’s may immediately cancel your Booking and the full amount of the Booking will be forfeited.
8.4. Children sharing a room with their parents/ guardians may do so free of change if using existing beds and linen and not exceeding the maximum occupancy of the room.
8.5. You will be charged additional fees (at Rae’s prevailing rates at the time) if extra or children/infants bedding (eg rollaways and cots) is required.
8.6. Children may not access or use any of the spa treatments, nor attend the spa treatment facilities at the Retreat.

9. Additional Services
9.1. During your stay at the Retreat, Rae’s may provide you with Additional Services.
9.2. In the event Rae’s fails to provide the Additional Services in accordance with clause 9.1, Rae’s will use reasonable endeavours to correct any such non-performance, or provide you with an alternative means of accessing and using the Additional Services. To the fullest extent permitted by law, the foregoing constitutes your sole and exclusive remedy for any breach of clause 9.1.

10. No warranties
10.1. To the fullest extent permitted by law, Rae’s excludes all express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise) in connection with your Booking, your stay at the Retreat, the provision or use of the Additional Services, or this Agreement.
10.2. Nothing contained in this Agreement excludes, restricts or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cth) or any other national, state or territory legislation where to do so is unlawful.
10.3. No warranty is given and Rae’s will not be liable for:
(a) acts and omissions of any person (including any other guests) who stay or reside at, visit, rent, occupy, or who are otherwise present at, the Retreat (or neighbouring areas);
(b) the availability, continuity, reliability, security or accuracy of the accommodation and amenities at the Retreat and the Additional Services;
(c) the suitability of the Retreat or the Additional Services for any particular purpose, or use under any specific conditions;
(d) any loss of monies, valuables, goods, vehicles or other property (whether tangible or not) that belong to you or any third person, that are brought into or onto the Retreat. You (and not Rae’s) are responsible at all times for your own monies, valuables, goods, vehicles or other property; or
(e) any loss or damage caused by a Force Majeure Event.
10.4. You are responsible for all acts or omissions of any person staying in, residing at, visiting or occupying the room you have booked at the Retreat (whether such act or omission occurs in the room, or anywhere else in the Retreat or neighbouring areas).

11. Limitation of liability
11.1. To the maximum extent permitted by law, Rae’s will not be liable to you or any third party for:
(a) indirect, consequential, incidental, special or exemplary damages, expenses, losses or liabilities; or
(b) loss of profits, business interruption, loss of revenue, economic loss, loss of goodwill, loss, corruption or alteration of data, downtime costs, loss of use, failure to realise anticipated savings, loss of opportunity or expectation loss or loss of production; or
(c) loss of or damage to any property or any personal injury or death to you, or any third person,
arising out of, relating to or in connection with, the stay at and use of the Retreat and its facilities, the occupation at the Retreat, the use of the Additional Services, and this Agreement, regardless of the cause of action on which they are based, even if advised of the possibility of such damage occurring.
11.2. Under no circumstances will Rae’s’ aggregate liability, whether based upon warranty, contract, statute, tort (including negligence) or otherwise, exceed the Booking Fees paid by you to Rae’s under this Agreement.
11.3. You agree to defend, indemnify and hold Rae’s and its Personnel (Indemnified) harmless from and against any and all actions, claims, proceedings, demands, liabilities, losses, damages, expenses and costs (including legal costs on a full indemnity basis) that may be brought against the Indemnified or which the Indemnified may pay, sustain or incur as a direct or indirect result of or arising out of:
(a) the stay at the Retreat or the use of, the accommodation and amenities at, the Retreat by you or any third party;
(b) the use of, and access to, the Additional Services by you or any third party; and
(c) any breach by you or any third party of this Agreement (including the House Rules).

12. Proprietary rights
12.1. You agree that there is no tenancy or other proprietary rights created under any laws, whether arising under this Agreement or otherwise and regardless of your length of stay at the Retreat.
12.2. Rae’s grants you a non-exclusive, revocable and non-sublicensable licence to stay at the Retreat and we reserve the right to terminate the licence at any time (without any liability).
12.3. Using the Additional Services does not give you (or anyone else) ownership of, or any right, title or interest in, the Additional Services (or any Intellectual Property Rights contained therein) or any information that may be provided to, or accessed by, you (or anyone else) in connection with your (or anyone else’s) use of the Additional Services, all of which is owned by Rae’s or our licensors.

13. Third Party Providers
13.1. You acknowledge that Rae’s may use Third Party Products and Additional Services and Third Party Providers to enable us to provide you with access to, and use of, the Additional Services and that your use of and reliance on them is solely at your own risk.
13.2. Rae’s makes no representation or commitment and shall have no liability or obligation whatsoever to you or anyone else in relation to the performance, reliability or use of any such Third Party Products and Services (or any content therein), or any transactions contemplated or completed or any contract entered into by you, with the owner, licensor or operator of such Third Party Products and Services.
13.3. Rae’s recommends that you refer to the third party’s terms and conditions and privacy policy prior to using the relevant Third Party Products and Services made available via, or in connection with, the Additional Services. It is your sole responsibility to determine that the specific goods or services meet your needs and are suitable for the purposes for which they are used.

14. Force majeure
Rae’s shall have no liability to you (or anyone else), including in the event that we are prevented from or delayed in performing our obligations, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or telecommunications network, act of God, natural disaster, sabotage, war, riot, civil commotion, computer hacking, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, extreme weather conditions, default of suppliers or sub-contractors, or shortage of suppliers, equipment or materials (Force Majeure Event).

15. General
15.1. A waiver of any right under this Agreement is only effective if it is in writing, and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given.
15.2. Rae’s may set off or deduct from any amounts due to you any amounts due from you to Rae’s under , or arising out of, this Agreement.
15.3. If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, then the other provisions shall remain in force.
15.4. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, then the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
15.5. This Agreement, the Reservation Form, House Rules, Privacy Policy and other any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangements, understandings or agreements between them relating to the subject matter which they cover.
15.6. You shall not, without the prior written consent of Rae’s, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.
15.7. If there are any inconsistencies between the terms contained in this Agreement and the Reservation Form, then the terms of the Reservation Form prevail.
15.8. The laws of the state of New South Wales, Australia govern this Agreement. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

16. Definitions
The definitions in this clause apply in this Agreement:
16.1. Additional Services means any of the following:
(a) laundry services;
(b) restaurant meals, room service and bar fridge consumables;
(c) transfers and transport to and from the Retreat;
(d) spa treatments;
(e) parking;
(f) merchandise; and
(g) other goods and services as advertised on our Website, Google, third party websites or social media (from time to time).
16.2. Booking means the booking of rooms at the Retreat.
16.3. Booking Fee means the price payable for the Booking.
16.4. Children means children under the age of 18 years.
16.5. Event Agreement means the agreement to access, and use, to Retreat for special events and functions.
16.6. Event Booking means the booking of Rae’s for special events and functions in accordance with the Event Agreement.
16.7. Force Majeure Event has the meaning set out in clause 14.
16.8. GST means Goods and Services Tax as such phrase is defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
16.9. Intellectual Property Rights means designs, copyright, trade marks, patents, operations, software or systems, trade names and domain names, rights in goodwill, rights in confidential information, databases or other intellectual property rights, whether under statute, common law, equity, custom or usage, and whether registered or unregistered, and including all applications for, and renewals or extensions of, such rights, and all similar rights which subsist or will subsist now or in the future in any part of the world.
16.10. Personal Information has the meaning in Rae’s Privacy Policy.
16.11. Personnel means any director, officer, employee, agent, contractor, sub-contractor, consultant or volunteer of Rae’s.
16.12. Retreat means the Rae’s on Wategos retreat and hotel situated at 6 – 8 Marine Parade, Byron Bay, New South Wales, Australia, 2481 and the accommodation and associated amenities (and if applicable, car park).
16.13. Privacy Policy means the Rae’s Privacy Policy located at www.Rae’s.com.au/privacy-policy (as updated from time to time), or any other site notified by Rae’s from time to time.
16.14. Service Fee has the meaning in clause 3.4.
16.15. Third Party Products and Services means the premises, facilities, goods and services (including all Intellectual Property Rights contained therein) that:
(a) are provided by Third Party Providers;
(b) interoperate with the Additional Services; or
(c) may be identified as third party products or services.
16.16. Third Party Providers means providers or suppliers of Third Party Products and Services.
16.17. Website means the Rae’s’ website located at https://www.Raes.com.au or any other site notified by Rae’s from time to time.

Payment Policy

Payments must be made by Visa, MasterCard, American Express or in cash. A surcharge will apply to credit cards payments and the surcharge will vary depending upon the credit card used.

To make a Booking, a non-refundable deposit of 50% of the Booking Fee must be paid to Rae’s in advance. The balance of the Booking Fee is payable by you upon check-in at the Retreat.

At the time of Booking and at check-in (as the context permits), you will provide Rae’s with your credit card details and you expressly authorise Rae’s to use your nominated credit card to pay for the Booking and for any others sums that become owing to Rae’s as specified in, or contemplated by, this Agreement.

Rae’s has the right, at its absolution discretion, to require you to make full payment in advance or pay a deposit at the time you order any Additional Services.

If any deposit or final payment cannot be deducted from your credit card or is not received by us the within 2 days of you making the reservation, Rae’s reserves the right to cancel the Booking and/or Additional Services and any monies paid by you in relation to your Booking and/or Additional Services will be forfeited to Rae’s.

Cancellation Policy

If you wish to change or cancel your Booking or any Additional Services you must contact us by email at contact@raes.com.au or by telephone on +612 6685 5366. We cannot guarantee that changes can be made.

To the maximum extent permitted by law, if you cancel:
(a) your Booking, you will forfeit the full amount of the deposit; and
(b) any Additional Services within 24 hours of the scheduled time for the provision of the Additional Services, you will be required to pay the full amount of the Service Fee less any amount which you have already paid. Any deposit paid to Rae’s in relation to booking the Additional Services will be forfeited.

If you:
(a) do not show up for your Booking or fail to attend, accept or utilise, the Additional Services; or
(b) terminate your Booking or Additional Services early after you have checked in, you will be charged a cancellation fee (by way of liquidated damages) equal to the full amount of your Booking Fee or Service Fee (as the context permits) less any amount which you have already paid. Any deposit paid to Rae’s in relation to your Booking and/or the Additional Services will be forfeited and retained by Rae’s.

Rae’s may, at its absolute discretion and at any time, terminate, suspend or cancel your Booking or the Additional Services ordered by you upon reasonable written notice to you. You will be offered either a booking credit or full refund of all monies which you have already paid.

All cancellation charges will be processed using the credit card used by you to make the Booking. All refunds will be processed within 14 days.

Please note that a separate cancellation policy applies to Event Bookings. This can be found in your Event Agreement.

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