Rancho Relaxo Surf Retreat

Terms & Conditions

TERMS & CONDITIONS
Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it’s surrounds.

Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.

CHECK-IN + CHECK-OUT

Standard check in time is 2pm on the day of arrival and the property is to be vacated by 9am on the day of departure. An additional fee will be charged if you do not check out by 9am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.

SECURITY BOND
Your credit card details will be held on the system as security bond. Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Please note: we will only process your credit card or if there is reported damage to the Property, or if the 'Terms and Conditions' are not adhered to. If you do not hold a credit card and cannot provide one as a bond, we will require a $2000 cash bond to be paid. This payment will be refunded within 14 days of departure, once we receive your departure inspection report and no charges are required. (Please inform our office via email if you wish to pay the required bond via this method).

Additional Terms for FUNCTIONS + EXCLUSIVE USE HIRE FOR PROPERTY

1. An EFT $2,000 bond is payable within 30 days of booking.
2. The bond will be held up to 14 days from departure date.
3. No more than 100 guests/visitors in total can be onsite at one time.
4. The bond must be paid for and held in trust 30 days prior to arrival to confirm your booking.
5. Any items which you may wish to move in the apartment must be advised to Management prior to your stay and pre-approved in writing.
6. All four houses must be booked as a whole venue.
7. No more than a total of 10 vehicles are to be parked in driveways.
8. Grass areas are strictly prohibited of parking vehicle’s

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management in writing. The use of extra beds other than the number booked will attract an additional cost.

CHILDREN
Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. Supervision of children around fireplaces, stairs, balconies, roads, driveways, bunk beds and all areas of the property and surrounds are the sole responsibility of parents/guardians and our Management accepts no responsibility.

FIREPLACES and FIRES
Fires and Fireplaces are to be operated by adults over the age of 18 only and are operated at your own risk. You will be held liable for any damage you cause including smoke or ember damage from incorrect use. If using a wood or gas fire, you will ensure the fire is switched off or put out entirely whenever you leave the premises even for short periods.

Supervision of children around all fires is required and is the responsibility of parents/guardians. ALL fires and fireplaces and their external casings can get very hot and may cause serious burns if touched.

FUNCTIONS + LARGE GROUP GATHERINGS+EXCLUSIVE USE HIRE
We do accept functions, parties and large group gatherings, however these are all STRICTLY prohibited without written consent from Management prior to your arrival.

PET POLICY
Unfortunately we are unable to accept pets. No pets are permitted on the property at any time. Additional cleaning charges will apply if this condition is breached and deducted from your credit card.

STRICTLY NO SMOKING
Smoking on the property both indoors and within the grounds is strictly prohibited. If there is any evidence of smoking inside the property you will be charged an additional $1000 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.

CLEANING
Houses must be left in the condition they were in upon guests arrival. Excess cleaning fees up to $500 may apply (e.g. rubbish not being removed, dishes not washed and put away, barbecues not cleaned). Please report any existing damage to the unit upon your arrival. Please immediately report any damage which occurs during your stay.

MOVEMENT BETWEEN HOUSES
Movement of furniture within houses and also between additional spaces is strictly prohibited. All items or furniture (indoor or outdoor) are exclusive to that particular house and must not be moved between the four houses. In the case of multiple bookings across our four houses movement of any items belonging to that unit (ie. furniture, plates, cups, cushions, linen, utensils etc.) will incur additional inventory checks and housekeeping fees up to $500. If you have a large booking where extra items are required (and a function is approved in writing by management) the property can supply you with hire company contact information. Any damages/excess cleaning caused by movement of items or furniture will be deducted from the bond.

LOST OR DAMAGED KEYS
This is the guests responsibility and additional $25 will be charge to your card for lost or damaged keys. If guests lose keys or lock keys inside the property and require access, a security call out fee will apply. If replacement keys need to be cut, key barrels need to be replaced, or in secure complexes, re-keying is required costs will be calculated based accordingly and charged to the guest.

INDEMNITY
Guests and their visitors actions, conduct and safety are the responsibility of the Guests. We do not condone: unsafe, irresponsible or illegal actions/behavior etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.

Your booking request will be confirmed once your payment has been receipted and a receipt emailed to you following your booking confirmation.

Payment Policy

Payment Policy

Full payment for the first night of your booking is required at time of booking to secure your dates. If payment is not received by the due date, the property reserves the right to cancel the booking.

The remaining amount owed must be paid 14 days prior to arrival.

Rates quoted are in Australian dollars and are subject to change at any time. Rancho Relaxo Surf Retreat is not liable for and is not required to honour any pricing displayed that is quoted in error. A cancellation under these circumstances does not incur any cancellation fee. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions apply to certain rates during special event periods.

Preferred method of payment is Visa, MasterCard, Amex or JCB are accepted and a 1.5% surcharge applies for these card transaction.

SECURITY BOND
Your credit card details will be held on the system and your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required.

Cancellation Policy

Cancellation Policy

- Cancellations BETWEEN 30 - 90 days notice prior to your arrival date 20% cancellation fee of the booking total will be incurred.

- Cancellations WITHIN 30 days of your arrival date the amount paid at the original time of booking will be forfeited.

Written notification must be provided for all cancellations.

In the event the property must to cancel your accommodation for circumstances beyond our control a full refund will be made. However we will not be held liable for any further costs incurred. We strongly recommend travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.