Redrock Retreat

Terms & Conditions

RESERVATIONS & BOOKINGS
Customers may make reservations in advance through the online booking registration located on this website or by telephone on +61 7 4162 4943 or in person.
When making reservations, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.
Payment details will be required for all reservations. Unless the reservation is expressly stated to require payment at the time of reservation, no payment will be taken until such times as the reservation is confirmed.
Reservations booked in advance do not constitute a legally binding contract between Redrock Retreat and the Customer until Redrock Retreat confirms the reservation either by phone or online confirmation with the Customer and provides the Customer with a booking reference.
Reservations may be changed by the Customer at any time prior to arrival (subject to the cancellation terms and conditions). Redrock Retreat will use all reasonable endeavours to accommodate any changes requested but gives no guarantee that all changes will be accommodated.
Reservations are not required. Customers may make bookings on arrival however Redrock Retreat cannot guarantee the availability of rooms for such bookings.
Customers may request additional nights at Redrock Retreat at any time during their stay. Redrock Retreat will use all reasonable endeavours to accommodate such requests.

ADDITIONAL ITEMS
Requests for additional items such as meal hampers must be made 24 hours in advance. This allows us to source the freshest ingredients.

CHECK-IN & CHECK-OUT
Check-in time at Redrock Retreat is between 2pm and 8pm. Check-in before 10am is permitted depending on room availability, please phone in advance to request an early check-in time. Check-in after 8pm can also be arranged, please let us know your estimated time of arrival.
Check-out time at Redrock Retreat is 10am. Later check-out times may be possible by prior arrangement, however, in the absence of such prior arrangement, failure to check-out by 10am may result in the Customer being charged for an additional late checkout fee.

ACCOMMODATION RULES
Customers are required to conduct themselves in a reasonable and responsible manner at all times when on Redrock Retreat property and must not act in any which may disturb other guests. Failure to adhere to this requirement may result in a Customer being asked to leave Redrock Retreat in which event all sums due shall become immediately payable.
Smoking is not permitted inside Redrock Retreat's cabins, but is permitted outside.

PROPERTY RULES
Redrock Retreat welcomes Customers to enjoy the open spaces that the property offers, but expect Customers to take care and be aware of their surroundings. Redrock Retreat offers Customers the unique experience of being immersed in the Australian landscape from the safety of their cabin. Being in the natural bush environment poses risks and Customers are expected to act accordingly. If walking about Redrock Retreat's 45 acres, appropriate clothing and footwear should be worn and Customers remain vigilant to the native wildlife.

FOOD & DRINK
A continental breakfast is included in Redrock Retreat's Rates as well as tea, coffee and milk sufficient for the Customers' stay.
Complimentary water is also included. Any food items in addition to these will be charges in accordance with advertised prices and payable on check-out.
Customers with special dietary requirements are advised to inform Redrock Retreat of same in advance of their arrival. Redrock Retreat will use all reasonable endeavours to accommodate such requirements and, where this is not possible, inform the Customer of the same.
Redrock Retreat only provides breakfast (continental breakfast) which is included in the room rate. Hot breakfast and BBQ hampers are available as an extra cost and constitute an Additional Item.
Redrock Retreat is not within walking distance from shops or restaurants, so Customers must bring sufficient provisions for the duration of their stay.

CAR PARKING FACILITIES
A single covered car park is provided for each cabin. Their is room for additional cars to be parked near each cabin. Customers are required to provide their vehicle’s registration number on arrival.
Redrock Retreat accepts no liability for any loss or damage which may result from a Customer’s use of the car parking facilities. All such use is at Customers’ own risk.

LIMITATION OF LIABILITY
To the fullest extent permissible by law, Redrock Retreat's liability for any loss or damage suffered by Customers shall be limited to that which arises out of the negligence of Redrock Retreat's employees, subcontractors or agents.
Notwithstanding above, Redrock Retreat shall not be liable for any indirect loss or damage which may be suffered by a Customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
Nothing in these Terms and Conditions purports to limit or exclude Redrock Retreat's liability for:
- death or personal injury caused by the negligence of Redrock Retreat, its employees, subcontractors or agents;
fraud or fraudulent misrepresentation; or
- any other matter for which it would be illegal for Redrock Retreat to limit or exclude its liability.

GENERAL
The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Terms and Conditions.
Redrock Retreat may, from time to time, change these Terms and Conditions without notice, however, it will use its reasonable endeavours to inform Customers as soon as is reasonably possible of any such changes.

PRIVACY
Redrock Retreat will not share Customers’ personal data with any third parties for any reasons without the prior consent of the Customer concerned. Such data will only be collected, processed and held in accordance with Redrock Retreat's rights and obligations arising under the Australian Privacy Act 1998.

NO WAIVER
No failure by Redrock Retreat to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

SEVERANCE
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

LAW & JURISDICTION
These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of Australia.
Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of Australia.

Payment Policy

Details of Rates including, where applicable, promotional Rates will be available on Redrock Retreat's website, www.redrockretreat.com.au.
Rates and prices quoted when making reservations apply to accommodation included continental breakfast unless otherwise stated.
Additional charges may apply for items including, but not limited to meal hampers, early/late check-in and check-out and other extras booked in addition to accommodation. Customers will be informed of the prices payable for such additional items on Redrock Retreat's website or on arrival.
Customers shall pay all sums due upon checking-out from Redrock Retreat. Payment shall be against an invoice and must be made immediately, subject to any alternative agreement between Redrock Retreat and the Customer.
Redrock Retreat may from time to time offer promotional Rates. The following provisions apply:
• Unless expressly stated otherwise, all reservations to which promotional Rates apply must be paid in full at the time of booking;
• Additional charges incurred by the Customer during their stay will be invoiced and payable in accordance and
• Additional nights requested shall be charged at the promotional Rate or the standard Rate depending on the offer.
• Advance payments made are non-refundable subject to the Cancellation Policy
• Any deposits or booking fees taken at the time of reservation are non–refundable.

PAYMENT TYPES
The following payment methods are accepted by Redrock Retreat:
• PayPal – online booking (PayPal also accept credit card payment for non-PayPal subscribers)
• Direct deposit
• Credit Card (MasterCard and VISA only)
• Cash

Cancellation Policy

Payments made for unconfirmed reservations will be refunded in full.
Bookings, which are confirmed reservations, will forfeit 100% of the total amount paid if cancelled within and including 7 days before arrival.
If your booking is cancelled 8 or more days before arrival, 100% of the deposit will be forfeited and balance of amount paid reimbursed.
Any deposits held can go towards the Customer's next visit.