River Rock Estate

条款和条件

River Rock Estate is a small business and cancellations have a significant impact. Cancellations: A booking fee of 100% of the room rate will be charged on all cancellations within 30 days of the booking date. A no show booking will be charged at the full booking rate. Guests are still required to notify River Rock Estate of cancellation or rescheduling prior to booking. A higher room rate may apply at peak times and a minimum amount of booking nights may apply. We have a credit card and contactless payment fee of 2.0%
Any breakages, property missing or damaged caused by the customer may be charged for at the owner’s discretion. A cleaning fee will be charged if smoking/vaping or odorous foods (e.g. fish, curries etc) have been prepared in the room. No burning of incense or candles in your room.
Checkout is 10am, a late checkout fee will be charged if after 10am unless prior arrangements are made.
River Rock Estate is not suitable for children under 16 years of age.
We ask that you do not bring pets.
We also remind guests River Rock Estate is a working vineyard so guests may encounter working machinery, spraying, frost fighting and bird scaring.

Payment Policy

Guest credit card details are required when checking in for payment (if not already prepaid) or any possible incidentals that guest may occur. Credit card details are not kept on file after guest leaves. We have a credit card and contactless payment fee of 2.0%

Cancellation Policy

River Rock Estate is a small business and cancellations have a significant impact. Cancellations: A booking fee of 100% of the room rate will be charged on all cancellations within 30 days of the booking date. A no show booking will be charged at the full booking rate. No booking fee will be charged on cancellations prior to 30 days. Guests are still required to notify River Rock Estate of cancellation or rescheduling prior to booking. A higher room rate may apply at peak times and a minimum amount of booking nights may apply.