RNR Serviced Apartments North Melbourne

Terms & Conditions

1. Registration and Identification
1.1. On arrival, all guests are required to sign a registration form.
1.2. Adequate photo identification (Current Drivers licence, Passport or other form of photo ID) is required at time of check-in to verify identity. The property reserves the right to refuse entry if ID is inadequate.

2. Check In times
2.1. Check-In time is after 2pm.
2.2. The office is manned from 8:30am until 6pm Mon - Fri, 9am through 3pm on Sat / Sun and 9am through 1pm on Public Holidays.
2.3. If you require a check-in after reception hours, you will need to contact reception during reception hours prior to arrival, to make arrangements to collect the key from the automated check-in box.
2.4. Early check-in times may be available but cannot be guaranteed.
2.5. One night only booking or Same day booking may not be able to have late check in without Pre-Authorisation done.

3. Check Out times
3.1. Check Out time is any time before 10am.
3.2. Late checkouts may be available at a cost of $30 per hour but cannot be guaranteed.

4. Tariff
4.1. If the accommodation is booked under a longer term or discounted tariff, and the apartment is vacated before reaching the agreed number of nights applicable to that tariff, charges will be adjusted to the appropriate rate matching the actual length of the stay.
4.2. The tariff is subject to change depending on dates.

5. Payment
5.1. RNR Serviced Apartments accept payment by Cash, Eftpos card, MasterCard’s, and Visa Cards (2% Surcharge on CC payments), AMEX (3.5% surcharge) and Direct Bank Transfer. Direct Bank Transfer payment must be cleared 3 days prior to arrival.
5.2. Cheques are not accepted as payment for accommodation unless received, banked, and cleared 10 days prior to arrival.
5.3. Prices are quoted in Australian dollars, are on a per-apartment per-night basis and the total booking amount will be based on the date period confirmed. The rates are subject to change without notice until the apartment booked is paid in full.
5.4. Accommodation is pre-paid, full payment of accommodation must be received before the handover of keys. Photo ID will be required upon arrival, to prevent credit card fraud.
5.5. Bookings through RNR website will be charged 1 night on booking with the balance on arrival.
5.6. Booking through 3rd party websites will be charged as per their policy.

6. Pre-Authorisation/ Credit Card
6.1. A valid credit card or cash bond is required for all reservation.
6.2. Guests are required to present a Credit Card for a $200 pre-authorisation on check in. The pre-authorisation is over and above the accommodation charge. This validates the presented card, acts as a bond to cover (but not limited to) lost key/s, breakages, damages or excess cleaning and helps protect both the cardholder and RNR from possible fraud. The pre-authorised amount is set aside by the card issuer (i.e. your financial institution) on behalf of RNR and is released 14 days after activation. Note a pre-authorisation is not a charge. Once a pre-authorisation has been made, RNR cannot lower or release the authorised amount until check out. The pre-authorisation will affect your available funds balance or spending limit. For further information refer to your card issuer.
6.3. If a guests is unable to produce a funded, active Credit Card, a refundable cash bond of $200 is required for incidentals.

7. Bookings
7.1. All guests under the age of 18 must be accompanied by a parent/guardian or a responsible adult over the age of 18. The property has the right to refuse any booking when the legal parent/guardian over 18 cannot produce current photo ID.
7.2. Quotes and reservations are subject to availability and actual pricing at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.
7.3. A confirmation email will be forwarded to your nominated email once the booking process is complete.
7.4. The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in that booking.
7.5. Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

8. Housekeeping & Room Servicing
8.1. Daily Service is not available for our apartments. Please see reception if you require a restock of any towels or amenities.
8.2. Weekly Service is available for long stays only (14 days and longer), includes linen change and quick clean of bathroom and all floors. Short Stay Guest will be charged a small fee If guest require a clean during their stay. Please check with reception for availability.

9. Cancellation & Refunds
9.1. More than 72 hours’ notice is required for cancellation and or early exits. Failure to comply will result in the forfeit of any prepayments. All cancellations incur a extra $30 administration charge. Cancellations of less than 72 hours will forfeit any payments and will not receive any refunds.
9.2. The above Cancellations and Refunds apply exclusively to bookings made direct through RNR. Bookings made through any 3rd party websites are subject to the 3rd party terms and conditions, in which case they supersede RNR policies.
9.3. If you fail to check-in on the booked date without notifying RNR, you will not be refunded or be able to change the arrival date.
9.4. If after check-in you are dissatisfied with the provided accommodation and decide not to stay, the type and value of compensation will be at the discretion of RNR management.

10. No Party Policy
10.1. RNR enforces a zero No Party Policy – failure to comply will result in immediate eviction.
10.2. No loud music will be tolerated at any time of the day or night.
10.3. Quiet Hours from 10 pm till 7 am.
10.4. Visitors are welcome in the apartments but must leave the premises by 10pm. Accommodation is for paying guests only.
10.5. No anti-social or illegal activities will be tolerated on RNR premises.
10.6. RNR has a no smoking policy in the building, includes apartment balcony.

11. Parking
11.1. Guest only can park the vehicle into the RNR assigned parking spots. All others are privately owned and may result in wheels being clamped with penalty fees. Onsite Parking is available at $10 per night, booking of the car park is required.
11.2. Garage Door Height Limits is 2.05 meters. Small to Medium car friendly.
11.3. During holiday seasons, RNR will not be able to reserve any parking for guest, we are unable to provide a guarantee. One car park per apartment only.

12. Internet Access
12.1. RNR assumes no responsibility for difficulties when connecting to the internet.
12.2. No anti-social activities will be tolerated while using our internet connection.
12.3. Any abuse of our system will result in your access being terminated.

13. Representation
13.1. Some apartment floor plans may differ slightly to those depicted online.
13.2. Descriptions by RNR employees or agents during the booking process are made as accurately as possible and in good faith however no responsibility will be accepted by RNR for suitability or miscommunication during the booking process.

14. Damage to Property
14.1. Guest will be charged the replacement costs for any loss, theft or damage to furniture, fittings or common areas not considered fair wear and tear during their stay.
14.2. Guest will be charged extra cleaning costs if apartments are left in an unreasonable state at the end of their stay. This is determined at management’s discretion.

15. Others
15.1. RNR reserve the right to eject any guests or visitors not complying with the Terms and Conditions during their stay.
15.2. Any guest visitors are the responsibility of the paying guest during their stay.
15.3. The number of guests in the apartment after 10pm and before 7am shall not exceed the declared number of guests stated on check-in. RNR reserves the right to (1) charge additional costs (2) terminate the reservation if there are found to be additional guests in the apartment after 10pm and before 7am.

16. Travel Insurance
16.1. RNR Serviced Apartments are located in a secure environments and we do everything possible to ensure security levels are maintained and we ask that our guests do so too. However, RNR takes no responsibility for any personal possessions that are lost, stolen, or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.

17. Copyright and Trademark.
17.1. All material on this website is protected by copyright.
17.2. The RNR Serviced Apartment trademark may not be used without written consent.

18. Use of RNR Serviced Apartment Facilities
18.1. The use of RNR Serviced Apartments is conditional on acceptance of the terms and conditions as outlined above. We reserve the right to amend the terms and conditions as required without notice.

Payment Policy

To secure your booking we require one night be charged on the day of booking with balance payable on arrival.

Non- Refundable Reservation will be charged in full on the day of the booking.

Please note when check-in, a $200 pre -authorisation (as for incidentals security bond) per room will be required on credit card with proves of valid ID.

Bank Account:
BSB: 083 004
Account Number: 71-025-6895

Cancellation Policy

1. 72 hours’ minimum notice is required for cancellation and/ or early exits.
Cancellations of less than 72 hours will forfeit any payments or refunds.

2. The above Cancellations and Refunds policy applies exclusively to bookings made direct through RNR Serviced Apartments. Bookings made through any 3rd party websites are subject to the 3rd party terms and conditions, in which case they supersede RNR Serviced Apartments policies. eg. Not applicable with Non- Refundable Reservation.

3. If you fail to check-in on the booked date without notifying RNR, you will not be refunded or be able to change the arrival date.

4. If after check-in and at the same day you are dissatisfied with the provided accommodation and decide not to stay, the type and value of compensation will be at the discretion of RNR management.