Rosewood Guesthouse

Terms & Conditions

Rosewood Guesthouse will not accept a booking without a valid credit / debit card being provided at the time of the booking.
Currently, we take the first night's accommodation fee as a deposit and the balance of the booking amount becomes payable seven (7) days before the first night. The card provided to secure the booking will be used to facilitate these payments.

Check-in is strictly between 2 - 6pm; unless otherwise advised and agreed.
Later arrivals can be accommodated, but this must be arranged in advance. Check-out is by 10am and we can store luggage as required.
The cost of any damage caused during your stay will be charged to the card provided when you booked.
There is no smoking within the Guesthouse, but we do allow smoking in a smoking designated area in the garden.

Our five Guest Rooms cater for two adult guests and we have no facilities for extra guests or infants in these rooms.
The Wallcliffe Suite has two bedrooms and can accommodate up to four guests in comfort. There is an additional payment of $175 per night for the use of the second bedroom (i.e. more than two guests), with a maximum of 4 guests in total.

We will try to honor all bookings as processed, but Management expressly reserves the right to make room changes or to amend room tariffs as deemed necessary.

Guests booking a Rolls Royce Tour must provide a pick up address if staying elsewhere, a deposit of 50% will be processed to secure the booking and the balance will be due for payment fourteen (14) days before the Tour date. Any cancellation must be made more than twenty eight (28) days prior to the Tour date, or a cancellation fee equal to the 50% deposit will apply. If fourteen (14) days or less notice is given, then the full payment will be forfeited.

Payment Policy

Currently, we take the first night's accommodation fee as a deposit and the balance of the booking amount becomes payable seven (7) days before the first night. The card provided to secure the booking will be used to facilitate these payments.
Should you leave earlier than expected.
full payment will still be required.
The Exclusive Rolls Royce Tours are subject to availability and a deposit of 50% will be processed to secure the booking and the balance will be due for payment fourteen (14) days before the Tour date.

Cancellation Policy

Cancellations and changes can be made via direct contact with Rosewood Guesthouse or via your booking agent. These changes must be made giving due notice. If less than fourteen (14) days notice is given the deposit will be forfeited. If seven (7) or less days notice is given, then the full payment is forfeited, unless we can re-let any portion of the booking.
Should you leave earlier than expected.
full payment will still be required.
Tours can be cancelled up to twenty eight (28) days prior without penalty. If less than twenty eight (28) days notice is given, the deposit will be forfeited. If fourteen (14) or less days notice is given, then the full payment is forfeited.