Rotorua Downtown Backpackers

Terms & Conditions

Kia Ora Guest,

Alert Level 2: Rotorua Downtown Backpackers will be open for business at Alert Level 2. We will be offering dormitory beds, double rooms, Twin rooms to our guests.
Social distancing measures will be in place including a reduced number of beds available in our shared rooms. (limited to only 3 people in a room. until and otherwise you are in a group).
We will be observing the 'single server' rule at our reception. In order to ensure the contact tracing policy set by Ministry of health, we will be collecting the guest details upon arrival.
Our number one priority is the health, safety and wellbeing of our guests and team members. We are closely monitoring the developments around the world and follow the guidelines of the World Health Organisation, government and relevant authorities, to ensure the actions we are taking are comprehensive and suitable.

The well-being of our guests, our people and our community is our top priority. To keep you safe and help you prepare for your stay at our backpackers during the COVID-19 situation we’ve taken preventative measures to help stop the spread of any virus.
In response to the COVID-19 situation, we have taken additional measures to ensure our cleaning and hygiene protocols are even more rigorous.
Increased our cleaning regime in all public areas to ensure more frequent cleaning of surfaces
Increased the availability of hand sanitisers to staff and guests throughout the hotel.
Implemented additional check in procedures including additional questions about your travel

What to expect:
On Check-In - There are a few additional questions which we will ask on check-in. these are for the safety of you and our other guests and the wellbeing of our team. The questions are:
Have you recently come from overseas?
If yes to the above, what date did you arrive?
Have you travelled through any high-risk regions in the past 14 days?
Have you been in contact with anyone who has been diagnosed with COVID-19?
During Your Stay – If you start to feel unwell, please return to your room and phone reception (073471170) to let our team know. For the wellbeing of other guests and our team please isolate yourself in your room. Our team will advise you of the next steps.

What can I do?
Clean hands with soap and water or alcohol-based sanitiser
Avoid close contact with anyone with cold or flu-like symptoms
Cover your nose and mouth when coughing and sneezing with a tissue or your elbow