Royal Forest and Bird Protection Society

Terms & Conditions

Please Note: The Terms & Conditions of occupancy must be agreed upon or the booking request will not be accepted or processed.

Minors (Children under 16)
No minors are allowed to stay in the lodge unless they are accompanied by a responsible adult.

Arrival
Your accommodation will be available to you from 12pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as there may still be guests occupying the rooms.
There is NO key for the lodge-there is a pin code lock. The entry code will be given once full payment is received. Please note: the entry code will be changed on a regular basis.
• Quiet hours are from 10pm to 7am. Please respect other guests by keeping noise to a minimum during these times.

Late arrival procedure
Please try and arrive no later than 10pm so as to not be a disturbance to guests occupying the lodge.

Cleaning
On departure guests are required to clean the bunkroom which you occupied and contribute to cleaning of the communal living, cooking and bathroom areas. If you are the last to leave please ensure that all the fridges and freezes are emptied and cleaned.

Please remember to take your rubbish and re-cycling with you when you leave.

Smoking
In accordance with the Law there is a no smoking policy in force. Please refrain from smoking inside the lodge as well as on the outside decks. There is an outside area right behind the lodge at the back which is okay for smoking, please put your butts in the bin when you leave.
There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the lodge you will be asked to vacate the premises and forfeit any monies paid.

Damages and Breakages
Please take care when staying at the lodge. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repairs or making good if the damage or breakage is significant.

Please ensure that the lodge is locked at all times when not occupied.

Liability
Royal Forest and Bird Protection Society of NZ do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions..

Privacy Policy
Any data collected during the course of this booking will not be shared with any third party.

Payment Policy

Prices
• All prices quoted include GST.
• As the prices of accommodation vary, please ensure that you occupy the accommodation which you have booked and paid for.
• Infants who do not require a bed can stay free of charge.
• Associated groups may have a discount based on the group you are with. Call Forest and Bird on 0800 200 064 (9am-5pm Monday to Friday) opt 4 to confirm if a discount applies.

Booking Confirmation & Payment
• Full payment is to be made at the time of your booking.
• The person booking the lodge must be either a Foret & Bird member, have a Forest &Bird member in the group or a member of an associated group.
• Booking through the website will incur a card fee surcharge of 4%.
• Payment can be made via bank transfer for a free payment option. Please call Forest & Bird on 0800 200 064 (9am-5pm Monday to Friday)
o A reservation will be put in place to hold the dates until the bank transfer has been confirmed.
o If you are making a direct deposit payment/bank transfer, please pay into our Kiwibank account no. 38 9019 0456965 00 & use Ruap & your name as reference.
• All bookings will be confirmed by email.

Cancellation Policy

Cancellation Policy
• By making a booking at the Ruapehu Lodge this agreement is a legal contract and the parties agree to the following terms and conditions.
• Cancellations or changes must be advised as soon as practicable to allow bookings to be reopened for other guests.
• A full refund of the booking fee will be given for cancellations due to medical circumstances, or closure of the Lodge at times (for example) of a pandemic or geological activity.
• A 50% refund of the booking fee* will apply for cancellations requested up to a month before the first date of your booking.
• For cancellations due to bad weather or a change of travel or mind in the month before the booking date, a refund will not be given, but we can put your booking on hold until such time as you wish to rebook. The rebooking must be made within a year.