The Bay House Beachfront Accommodation

Terms & Conditions

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
RECEPTION HOURS: Nov to April: 8am to 11am and 3pm to 7pm. May to Oct: 8.3am to 11am and 3pm to 6.3pm
CHECK-IN + CHECK-OUT Standard check in time is from 3pm till 6.30pm on the day of arrival and the studio/suite is to be vacated by 10.30am on the day of departure. An additional fee may be charged if you do not check out by 11am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.
NO SHOES INSIDE STUDIOS & SUITES All our studios and suites are fitted with 100% New Zealand wool carpet and Studio 1 & 2 are also fitted with beautiful timber flooring. Given our surrounding environment of sand, small stone chips and the native Weka (flightless bird) and Penguins wandering onto our property and pathways, we ask all guests to remove outdoor footwear upon entry mat to their studio or suite. This minimises damage to flooring and also eliminates risk of contamination from bird mess onto wool carpets. We are sure you will appreciate that the floors in your studios and suites are extremely clean and hygienic and will enjoy the wool carpets and underfloor heated tiles (in all the bathrooms) under foot. Slippers are also provided.
BREAKFAST: A continental breakfast buffet is available from 8.30am to 9.30am and is included in your room rate. If you wish to have a cooked breakfast we will require a pre order the evening before. Please note that there is an additional charge for a cooked breakfast unless stated otherwise in your booking.
Please note that due to changing Covid restrictions/alert levels we may have to change our operational procedures and offer a Room Service continental breakfast rather than the Buffet style in the dedicated breakfast room.
ROOM SERVICE DINNERS: Room Service Winter meals are usually available from May to September. We require at least 6 hours notice/pre order. (Please enquire about meal options at least 2 days prior to arrival where possible) These dinners are delivered to your room at 6- 6.30pm and are priced at $30 to $35 per meal. From October to May, Room Service gourmet pizzas ($25 each) are available and can be ordered with 3 hours notice and delivered to your room at 6.30pm.
LIMITED COOKING IN ROOMS: Cooking of fatty meats (eg. lamb chops) spicy foods/curries, fish etc in the studios & suites is not permitted. The reason is we are unable to have guests stay in those rooms the days following you checking out as we cannot effectively eliminate those offensive odours quickly. The room would require a deep clean and several days or more airing out- in such cases an additional $500 will be charged. If you wish to cook such foods/meals please enquire about our outdoor Gas BBQ facility.
CHILD FREE ACCOMMODATION: Sorry - No babies, toddlers or children are permitted on site. which includes the main building, studios/suites and decks. The minimum age of booked guests and any visitors of guests is 16 years old.
STRICTLY NO SMOKING/VAPING IN ROOMS OR ON DECKS/BALCONIES OF ROOMS Smoking on the property both indoors or on the decking & balcony areas of the Studios & Suites is strictly prohibited. If there is any evidence of smoking inside the property you will be charged an additional $500 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.
NO PET POLICY. We are unable to accept pets inside our Studios & Suites.
CLEANING Studios & suites must be left in the condition they were in upon guests arrival. Excess cleaning fees up to $200 may apply. Please report any existing damage to your studio or suite upon your arrival. Please immediately report any damage which occurs during your stay.
DAMAGES/BREAKAGES. In the event of any damage to the property, equipment, breakages or if extra cleaning is required, we reserve the right to charge you for any associated costs.
MINIMUM FITNESS LEVEL REQUIRED The entire property is built on a gradual slope and has uneven grounds, access pathways, stairs and steps - therefore a minimum level of fitness is required to access your Beach Studio or Garden Suite. Please ask for assistance with baggage if you require any upon arrival.
WEIGHT RESTRICTION. There is a weight restriction of 130 kgs for the Electronic Eco Bidet Toilet suites which are installed in Beach Studio (1 ) and
Beach Studio (2) only. Please enquire if you have any concerns or questions regarding this restriction. There are hand rails next to all toilets for your comfort/assistance.
VISITORS Guests accept and are held fully responsible for their Visitors which may result in injury or harm when staying or visiting the property and its surrounds. Any guest's visitors must be signed in upon arrival. Visitor limit is 2 guests at any one time in the Studios & Suites. We have a communal deck for your use if you have more than 2 visitors. As a courtesy we ask that Guest's visitors vacate the property by 8pm to minimise disturbance to other Guests.
Sorry, as we are a Child Free property, no young children are permitted as visiting guests. Minimum age of visiting guests is 13 years. Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.
NUMBER OF GUESTS At no time during your occupancy is the number of guests staying to exceed the number booked. The maximum number of Guests per Studio or Suite is 2 adults. We have a communal deck in front of the main building if you have more than 2 visiting guests.
FUNCTIONS + LARGE GROUP GATHERINGS We do not accept large group gatherings.
NOISE Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.
As a courtesy we ask that Guest's visitors vacate the property by 8pm to minimise disturbance to other Guests.
Please note the Main building ie Reception & Breakfast room is closed between 11.30am and 3pm and between 6.30pm & 8.30am
If you wish to have a fully serviced dinner occasion in the main building then there is a Venue Hire Fee. We require 5 days notice to cater for private dinner parties catered for by chef/service staff. Our main building/bar/lounge area is Fully Licensed - we are Not BYO in the main building.
MOVEMENT BETWEEN STUDIOS & SUITES. Movement of furniture within studios & suites and also between additional spaces is prohibited. Please ask us if you require more outdoor seating for visitors.
LOST OR DAMAGED KEYS $15 will be charge to your card for lost or damaged keys.
INDEMNITY Guests and their visitors actions, conduct and safety are the responsibility of the Guests. The Bay House does not condone unsafe, irresponsible or illegal actions/behaviour on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or actions (legal or other), due to any actions, incidents, loss or injury while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.

Payment Policy

We accept bank transfers, Credit cards (Visa & Mastercard) or cash on arrival.

Cancellation Policy

If cancelled or modified up to 4 days before date of arrival, no fee will be charged.
If cancelled or modified later than 4 days prior to arrival, 50% of the first night will be charged.
If cancelled or modified up to 1 day before the date of arrival then 70% of the reservation will be charged.
In case of no-show, then 100% of the reservation price will be charged.
Prepayment: No deposit will be charged.