The Club Hotel Collie

Terms & Conditions

Hotel Rules and Management Policies
In Order to make your stay as pleasant as possible, the Hotel Management requests your co-operation in observing the following as an agreement between the Guest and The Club Hotel Collie under which rooms are permitted to be used by the guest(s):
1. Tariff
The room rate includes lodging and guest insurance and is exclusive of tourist tax. Additional meals, amenities and services are available at extra cost. To upgrade your room amenities and services, please contact our reception. An additional fee shall apply should an additional bed be required.
2. Settlement Of Bills
All bills must be signed personally for services rendered. Bills shall be settled at check-out or can be settled on presentation.
3. Check-in
Check-in time is 14:00 - 21:00 hours. Rooms not occupied by 21:00 hours will be seen as No-Show. Guest registration forms must be signed on arrivals. Please present your ID card or Passport upon Check-in. By Law visitors must present personal documents for Hotel records. These documents will be scanned and returned. Upon arrival, all guests must provide a guarantee of payment for his/her stay at reception/bottleshop.
4. Personal Data Use
The Guest agrees and consents that The Club Hotel Collie may process (photocopy/scan) his/her personal documents in order to register him/her as a guest of the Hotel. The Guest may, at his/her own discretion, decide to register through fingerprint in which case he/she additionally agrees to the process of such data accordingly.
5. Departure
Check out time is 10:00 hours. Please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on availability. If the room is available, normal tariff will be charged. On failure of the Guest to vacate the room on expiry, the Hotel Management shall have the right to remove the Guest and his/her belongings from the room occupied by the Guest.
6. Day Use
Day use of rooms is between 10:00 and 18:00 hours. Maximum duration of stay is 8 hours. A tariff in the amount of 100% of the applicable room rate applies.
7. Housekeeping Service
Room cleaning shall be performed from 08:00 - 15:00 hours. If the Guest requires a specific time for room cleaning, please confirm arrangements with reception/bottle shop.
8. Luggage Storage
Subject to availability of the storage space, the Guest can store his/her luggage in the luggage room at the Guest's sole risk as to loss or damage from any cause. Luggage may not be stored for a period of over one day. Luggage may be stored for longer periods of times at a fee. Please check availability of storage space and tariffs with reception/bottle shop.
9. Guest's Belongings
Guests are given a key card upon registration and are particularly requested to lock the door of their rooms when going out or going to bed.
The Club Hotel Collie will not in any way whatsoever be responsible for any loss/or damage to the Guest's belongings from either the Hotel room or any other part of the Hotel for any cause whatsoever, including theft.
10. Visitors
Guests may have visitors in their rooms which must be registered at the Front Office. Visits are allowed until 22:00 hours. In case of extended visits after 22:00 hours, Admiral Hotel will charge an additional fee of 75 HRK/9,95€ per room per night, as a supplement for the guest/visitor.
11. Hazardous Goods
Weapons, explosives, inflammable objects and materials or other dangerous chemicals or goods of hazardous nature are strictly prohibited on Hotel premises.
The Guest shall be solely liable and responsible to The Club Hotel Collie, other guests, invitees, visitors, and personnel for all loss financial or otherwise and damage that may be caused by such articles or as a result of the Guest’s own negligence and non-observance of such rules and instructions.
12. Fire Alarm
In case of fire alarm, please follow instructions from the evacuation plan attached from the inside of your main room door.
13. Damage to Property
Guests will be held responsible for any loss or damage to The Club Hotel Collie property caused by themselves, their guests or any person for whom they are responsible.
In case of damage caused to the Hotel by the Guest, the Guest is due to cover the cost of all damage caused to the Hotel.
14. Guest Complaints
Guests shall address all their complaints at the reception/bottle shop or via email welcome@theclubhotelcollie.com.au
15. Hotel Management's Rights
It is agreed that the Guest will conduct him/herself in a respectable manner, not to provide any disturbances to other guests, and will not cause any nuisance or annoyance within the Hotel premises.
In case of breach of Hotel Rules and Management Policies by the Guest, the Hotel Management has the right to request any guest to vacate his/her room or other areas of the Hotel forthwith, without previous notice and without assigning any reason whatsoever, and the Guest shall be bound to vacate when requested to do so. In case of the default, the Hotel Management has the right to remove luggage and belongings from the room occupied by the Guest.
16. Government rules and regulations and application of laws
Guests are requested to observe, abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations of the Republic of Croatia.
The Hotel Management reserves the right to add to, or alter or amend any of the above Terms, Conditions and Rules.
Thank you.

Payment Policy

Payments are required in full via credit card or direct deposit.

Company : the Collie Property Group Pty Ltd
BSB : 086 – 027
ACCOUNT : 934148818

ABN 35 307 781 601

Cancellation Policy

Bookings are changeable/non refundable