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Terms & Conditions

These terms and conditions (“Terms & Conditions”) govern your membership in the Valhalla Select Guest® loyalty program (“Select Guest”), which is owned and operated by Valhalla Hotels Management Corporation, a Delaware corporation (“Valhalla”). Membership in Select Guest is intended for individuals and is complimentary. Enrollment in Select Guest automatically includes and entitles the member to global membership benefits in DISCOVERY, a loyalty program of the Global Hotel Alliance and its affiliated hotel brands. For more information on DISCOVERY's Terms & Conditions, please click here. Benefits of membership are only awarded on Qualifying Stays (as hereinafter defined) for reservations made directly with us (via web or phone) and not through third party sites such as Hotwire.com, Priceline.com, Expedia.com, Booking.com, Hotels.com, Travelocity.com, Orbitz.com, etc.
GENERAL TERMS
It is the responsibility of the member to read, understand and remain knowledgeable of all of the Terms & Conditions, inclusive of any amendments thereto.
Minimum age for membership in Select Guest is 18 years (or the age of majority at your place of residence, if higher). Only one individual per membership may be registered. Each individual may only have one membership. If Valhalla discovers that an individual has more than one membership, Valhalla may terminate any and all of such individual’s memberships, and such individual shall immediately forfeit all Valhalla Select Guest benefits, awards and credits.
Members are responsible for ensuring that no unauthorized person gets access to the member’s account and account details. The member is responsible for all activity on such member’s membership account.
Valhalla reserves the right, in its sole discretion, to terminate Select Guest at any time, with or without reason. If Valhalla terminates Select Guest, Valhalla shall have no obligation to offer a replacement program. Any Select Guest benefits or services guaranteed when booking, prior to termination of Select Guest, will be honored and granted for up to three months following notification that Select Guest has been terminated, without giving rise to any claims for reimbursement, substitution or exchange of other Valhalla services. Members will not have the opportunity or right to earn or accumulate additional Qualifying Stays once members have been notified that Select Guest has been terminated. All benefits, awards and room night credits unredeemed as of such date shall be forfeited without remuneration or any further obligation or liability, and no benefit or award claims shall be honored thereafter.
Valhalla reserves the right to modify the Terms & Conditions of Select Guest with or without notice. Valhalla’s right to modify the Terms & Conditions shall include the right to add, delete or otherwise change any of the rules, procedures, conditions, benefits, awards, tier levels, tier requirements and other similar aspects of Select Guest in its sole discretion, even if such changes may affect the value of awards or benefits already accumulated. Valhalla will use reasonable efforts to advise members of changes to these Terms & Conditions in advance, but shall not be held liable in any way for any failure to do so.
Valhalla reserves the right, in its sole discretion, to terminate (effective immediately) a member’s membership in Select Guest if it appears that the member’s membership is misused. Such termination may include, in Valhalla’s sole discretion, forfeiture and cancellation of any and all accrued benefits and Free Night Awards. Such misuse may, for example, consist of unruly or disrespectful behavior towards Valhalla or any of its partners, any criminal acts or acts that are generally regarded as immoral or unethical or which are in breach of these Terms & Conditions, failure to pay any bill when due to Valhalla, or if there are reasonable grounds for suspecting fraud, theft, or dishonesty in connection with the member’s membership, as determined in Valhalla’s sole discretion. Valhalla may also take any appropriate legal or administrative action, including, without limitation, prosecution, if any of the above occurs.
Valhalla may engage third party partner companies to provide certain membership benefit services. Valhalla is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services).
Any use of Valhalla’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Valhalla (“Wellness Benefits”) is done at participant’s sole risk and participant hereby agrees to accept and assume any and all risks of injury, death, or property damage in connection therewith, whether caused by the negligence of Valhalla or otherwise. Valhalla is not liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Valhalla’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives and releases any and all claims of liability against Valhalla and its affiliates for personal/bodily injury or damages which occurs to the participant or for any other loss of or injury to person or property. This waiver and release is intended to be a complete waiver and release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Valhalla’s premises or at off-site exercise classes, whether using exercise equipment or not.
These Terms & Conditions and any disputes arising out of or related to Select Guest shall be governed by, construed and enforced in accordance with, the laws of the State of Texas, without regard to its conflict of laws rules. All disputes which cannot be resolved between the parties, and causes of action arising out of or connected with Select Guest, must be submitted to binding arbitration and decided on an individual basis, without the right for any claims to be pursued or decided as a class, consolidated, collective or representative action. The arbitration shall be conducted in Dallas County, Texas, on a confidential basis pursuant to the Federal Arbitration Act. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys' fees. An award of arbitration may be confirmed in a court of competent jurisdiction.

MEMBERSHIP RENEWAL
Select Guest membership is automatically renewed every two years with at least one stay at Valhalla Hotels & Resorts in the previous 24-month period. Valhalla reserves the right at any time, in its sole discretion, to terminate the membership of any inactive member account. A member’s account is deemed inactive if such member has not had a Qualifying Stay or redeemed a Free Night Award at a participating Valhalla Hotel or Resort during the previous twenty-four (24) months. Such termination may include, in Valhalla’s sole discretion, forfeiture and cancellation of any and all accrued benefits and Free Night Awards.
DEFINED TERMS
QUALIFYING STAYS
A Qualifying Stay is a stay of one or more consecutive nights spent at the same hotel (whether or not a member checks out and checks back in again), during which a Qualifying Member pays a Qualifying Rate during the stay. If a Select Guest member is not named on the reservation prior to departing the hotel, the stay is not a Qualifying Stay. Mokara Hotel & Spa, Villas of Amelia Island Plantation, The Lodge at Bretton Woods, and Townhomes at Bretton Woods do not participate in Select Guest, therefore stays at these brands are not considered a Qualifying Stay. Stays not eligible to receive Select Guest benefits include, without limitation, any stays booked through an online travel website (e.g. Hotwire, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, and Orbitz), traditional wholesale distributor, or airline.

QUALIFYING RATES
A Qualifying Rate is a rate available to the general public for such night, but specifically does not include the following rates: (1) tours series rates and charter rates; (2) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (3) travel-industry staff rates; (4) any employee rates, employee family or employee friends discount rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers; and (7) bookings made through an online travel website (e.g. Hotwire, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, and Orbitz). Valhalla shall determine if a rate is a Qualifying Rate in its sole discretion.

MEMBER
A member is a registered Select Guest member whose name appears on the room reservation. Associations, corporations, and groups are not members. If a member reserves and pays for more than one room, Tier and Award Credits are earned on a maximum of two rooms during such stay. Free night awards may not be transferred from one member to another. Only one member per room, per stay may receive Tier and Award Credits. If two or more members occupy the same room, Tier and Award Credits are awarded only to the member whose name appears on the room reservation. If more than one name is on a single room reservation, Tier and Award Credits are awarded to the member whose name appears first. Members who have any past due balance owing to Valhalla forfeit any awards earned.

AWARD CREDITS
Award Credits are accumulated and converted automatically into Free Night Award eCertificates. When a member’s account earns twenty (20) award credits, a Free Night Award eCertificate is automatically issued and the member’s Award Credit balance is reduced by twenty (20) Award Credits.

TIER CREDITS
Tier Credits are accumulated on a calendar year basis and used to determine the member tier level. All members will see their Tier Credit balance reset to zero at the beginning of each calendar year. Applicable bonus credits earned in a previous year are applied once the account balance is reset.
TIER QUALIFICATION
Tier status is achieved or renewed annually by earning Tier Credits. Tier Credits are earned for qualifying stays. Select Guest members earn One Tier Credit for each night stayed when a qualifying rate is paid during a qualifying stay. (January 1 through December 31):

Gold Level: 0-9 Tier Credits

Platinum Level: 10-29 Tier Credits

Black Level: 30+ Tier Credits

At the end of each year, every member’s Tier Credit accrual is reviewed and their Select Guest membership level is adjusted based upon the ability to meet the specified Tier Credits required of each tier level. Should a member not earn the required number of Tier Credits for each level within a given year, the respective tier status will change.
For example, if a member achieves Platinum Level in August 2018, that level is maintained through December 31, 2019, and is only lost should the member not earn the minimum Tier Credits (10) required for Platinum Level in 2019.

GUARANTEED ROOM AVAILABILITY FOR PLATINUM AND BLACK LEVEL MEMBERS
Valhalla will guarantee room availability for Platinum Level members who call up to 24 hours prior to the arrival date and for Black Level members who call before 4:00 p.m. on the day of arrival. In order to ensure that the member benefits accordingly from the room availability guarantee, the member must always explicitly request the guarantee at the time of reservation. Limit one room per member. Room type availability and room rates are not guaranteed. If a rate for which you are normally eligible is not available, your reservation is subject to the prevailing rate for the accommodations available. Certain blackout dates will apply for special events; to review the blackout dates, click here.
FREE NIGHTS
Members will earn free night awards as a benefit of our loyalty program.
FREE NIGHT AWARD
One free night award is earned by Qualifying Members for every twenty (20) Award Credits earned. Award Credits are earned by staying Qualifying Nights at a Qualifying Rate at Valhalla Hotels & Resorts. If a member notices that a Qualifying Stay has not been properly credited to his or her account, then he or she may request, within twelve (12) months of such stay (based on the check-out date), an adjustment to their membership account balance. Tier and Award Credits for Qualified Stays are applied 5-7 business days from departure. If there is an error in crediting a member’s membership account for Qualifying Stays, the sole remedy available to such member is the crediting or re-crediting of such member’s membership account in an amount no greater than the number of Qualifying Stays at issue. Valhalla shall have no other liability for any delay, error or failure in the crediting of Qualifying Stays to a member’s membership account, and in no event shall Valhalla be responsible or liable for special, consequential, extraordinary or indirect losses or damages, including any lost profits.
Free night awards expire twelve (12) months from the date issued for Gold and Platinum Level members and twenty-four (24) months from the date issued for Black Level members. Platinum and Black Level members earn double Award Credits on Qualified Stays. Free night benefits are intended for use by the member only. All accommodations are subject to availability at the time reservations are made. When redeeming free night awards, certain blackout dates will apply for special events, to review the blackout dates, click here. Black Level members have access to additional availability. Free night redemption includes taxes and resort fees, if applicable, for a single or double-occupancy room. Other charges may apply and are charged and due upon check-out. Free night awards include food & beverage items at our all-inclusive resorts based on single or double-occupancy. If there are more than two guests, inclusive of the member, staying in a room, additional charges, including for taxes and resort fees and food & beverage items, may apply per additional person.


Award Credits Earned Per Qualified Night
Award Credits Needed for Free Night Award
Free Night Award Expiration date of issuance
Gold
1
20
12 months
Platinum
2
20
12 months
Black
2
20
24 months
Any "no show" or cancellation made outside the cancellation policy window will result in the member forfeiting their free night award. Valhalla reserves the right to modify any Tier or Award Credits or free night award postings made in error.

For questions or concerns, contact us.
DISCOVERY LOCAL EXPERIENCES
DISCOVERY Local Experiences are awards at the Platinum and Black Levels of Select Guest and include special activities, cultural experiences, attractions and events not always easily available or accessible to the general public. Members receive Local Experiences for membership when they upgrade to the next level, try a new DISCOVERY Brand Hotel, or renew their status. See DISCOVERY Terms & Conditions for more details on earning and redeeming DISCOVERY Local Experiences.

STRUCTURE AND DURATION OF PROGRAMS
Valhalla reserves the right to alter, modify or discontinue Select Guest. Valhalla is not responsible for, and reserves the right to correct, any typographical errors regarding qualification requirements. All interpretations of these Terms & Conditions are at the sole discretion of Valhalla. These Terms & Conditions supersede all prior terms and conditions. Void where prohibited by law. Any income tax liability is the sole responsibility of the recipient. Additional restrictions may apply. Any questions concerning eligibility for free nights must be raised by guest prior to check in.

PRIVACY AND OTHER POLICIES
The member agrees and consents to Valhalla’s registration and processing of personal data relating to membership in Select Guest in accordance with applicable legislation, these Terms & Conditions, Valhalla’s Terms of Use, and Valhalla’s Privacy Policy which are hereby incorporated by reference in their entirety and made a part of these Terms & Conditions. To review these policies, please visit: Valhallahotels.com/privacy-policy and Valhallahotels.com/terms-of-use.

We may use third-party service providers to process your personal information on our behalf for the purposes of this booking. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience).

Payment Policy

Payment conditions:

Only accepting Debit card.

Invoice for accommodation must be paid before or during check-in time.
Bill for the additional hotel services must be paid before or at the time of the guest's
departure from the hotel. If the guest does not pay for hotel services until a mentioned
time above, the hotel has the right to charge from the client's credit card the full
amount of the stay and used additional services provided by the hotel.
Additional services are not automatically included in the accommodation price, but
are paid separately before or during the guest's check-out from the hotel.
The guest can place money on deposit to pay additional services.
Payment for accommodation and additional services is performed according to the
price list that is confirmed by the hotel administration.

Cancellation Policy

Cancellation And Amendment Policy:

Cancellation of any booking less than one week from the date of arrival will result in 70% charge of the total room cost

Reservation would only be guaranteed on the basis of a valid credit card.

Requests for specific bed types and smoking preferences will be accommodated, based on availability on arrival at the hotel.

Cancellations/amendments made after 12 noon, 24hrs prior to the check-in date: One night’s room rate will be charged to the guest’s credit card used to guarantee the reservation.

No shows and early check-outs will be charged one night’s room rate to the credit card used to guarantee the reservation.