Tilba Coastal Retreat

Terms & Conditions

Introduction:
The following terms and conditions apply to all bookings at Tilba Coastal Retreat (TCR). Any queries should be directed to tilbacoastalretreat@hotmail

Arrival/Departure Times:
Check in time is from 2pm. You will be provided a personal PIN number at the time of booking confirmation that provides you access into your room. On arrival there will be signage on parking and room location.
Check out time is by 10am.

Smoking:
Smoking is strictly prohibited indoors, you may smoke outside using ashtrays.

Responsibility for loss or damage:
You are financially responsible for any loss or damage caused to any rooms and its contents (normal wear and tear excluded) by you during your stay.
No responsibility is taken for guests’ personal belongings on the property.

Children Supervision:
Children must be supervised at all times. The safety of all children remains the sole responsibility of their parent/guardians.

Pets:
Well behaved dogs are permitted and welcomed at TCR subject to prior arrangement.
Owner/s are responsible for cleaning up after your dog.
Dogs must not be left alone in your room, and must be on a leash at all times around the property.
The NSW south coast is a tick area, please take precaution with your dog and check with your vet on preventatives before your stay. There are many off leash beaches within the area, for more information please see http://www.esc.nsw.gov.au/living-in/about/for-pet-owners/dogs-on-beaches.
If your dog is causing damage to the property or distress to other guests, we reserve the right to ask the owner/s to leave.
There will be an additional cleaning fee of $50 to remove dog hair and odours after your stay.

House Rules:
All guests must respect the right of any other guests to experience a safe, clean, tidy, relaxing environment throughout their stay. All guests are asked to keep volumes of TV, radio, music and other activities at a reasonable level at all times.

Please drive slowly at all times on the property, there are animals about.

To help keep our septic functional;
Scrape all food scraps into the garbage bin before washing up
Do not dispose of any items other than toilet paper in toilets

BBQ facilities;
Guests in “The Spa” and “The Residence” each have access to a BBQ to prepare meals
BBQ utensils and dining-ware are provided. Guests are asked to use foil cooking trays for BBQ and to clean BBQs and utensils thoroughly after each use

Water;
Filtered tank water for drinking, cooking, coffee/tea making, washing up, washing, showers, baths

Hazards;
TCR has areas of steep slopes, large trees, dams and holes.
Guests are urged to take precautions when walking around the grounds and to use one of the torches provided if out and about on the property at night.
There is also a risk of snakes, ticks, spiders and other insects.
First aid kits are provided in each room.
Mosquitoes are abundant in warmer months. Prevent insects and wildlife entering buildings by keeping doors and windows without screens closed and using screens where available. Personal repellent spray is provided in each room.

Telephone and Wifi;
Mobile reception can be unreliable, Telstra is the best provider for the area. Wifi is available in some areas of the property.

TCR reserves the right to reject booking requests.
TCR reserves the right to change these terms and conditions at any time.

Payment Policy

Confirmation of your stay
The booking of your room/s will not be considered effective by TCR until it receives full payment (at time of booking), a two night minimum stay applies to all bookings.

Your payment is for the number of occupants stated at time of booking, fees apply for additional

Payment Options:
Credit card: Visa, Mastercard and AMEX.
1.5% surcharge on VISA and Mastercard.
2.4% surcharge on AMEX.

TCR reserves the right to adjust rates at any given

Cancellation Policy

When a reservation is cancelled it is often difficult to re-book the rooms reserved, particularly at short notice. Accordingly, if you provide TCR a notice of cancellation:
Six weeks prior to the commencement date of your stay 50% of the charges will be applied.
30 days prior to the Commencement date of your stay, 100% of the charges will be applied.
All notices of cancellation must be made in writing.