Tilba Coastal Retreat

Terms & Conditions

Arrival/Departure Times
Check in time is from 2pm. On arrival there will be signage on parking and room location.
Check out time is by 10am.

Smoking
Smoking is strictly prohibited indoors, you may smoke outside using ashtrays.

Responsibility for loss or damage
You are financially responsible for any loss or damage caused to any rooms and its contents (normal wear and tear excluded) by you during your stay.
No responsibility is taken for guests’ personal belongings on the property.

Children Supervision
Children must be supervised at all times. The safety of all children remains the sole responsibility of their parent/guardians.

Pets not permitted
Due to the rural location and farm animals on either side of our property, for the safety of all we do not allow pets to stay at TCR.

House Rules
All guests must respect the right of any other guests to experience a safe, clean, tidy, relaxing environment throughout their stay. All guests are asked to keep volumes of TV, radio, music and other activities at a reasonable level at all times.
Please drive slowly at all times on the property, there are animals about.
To help keep our septic functional
Scrape all food scraps into the garbage bin before washing up
Do not dispose of any items other than toilet paper in toilets
BBQ facilities
Guests in “The Spa” and “The Residence” each have access to a BBQ to prepare meals
Guests are asked to use the Teflon BBQ sheet and utensils provided in the kitchen drawers
Water
Filtered tank water for drinking, cooking, coffee/tea making, washing up, and showers, (NB; you may find water pressure softer than usual)
Hazards
TCR has areas of steep slopes, large trees, dams and holes.
Guests are urged to take precautions when walking around the grounds and to use one of the torches provided if out and about on the property at night.
There is also a risk of snakes, ticks, spiders and other insects.
First aid kits are provided in each room.
Mosquitoes are abundant in warmer months. Prevent insects and wildlife entering buildings by keeping doors and windows without screens closed and using screens where available. Personal repellent spray is provided in each room.
Telephone and Wi-Fi
Mobile reception can be unreliable, Telstra is the best provider for the area. Wi-Fi is available in certain areas of the property only

TCR reserves the right to reject booking requests.
TCR reserves the right to change these terms and conditions at any time.

Payment Policy

Confirmation of stay;
The booking of your room/s will not be considered effective by TCR until it receives 50% deposit of total room tariff (at time of booking), a two night minimum stay applies to all bookings. The remaining balance is due 14 days prior to your stay.
Your payment is for the number of occupants stated at time of booking, fees apply for additional guests.

Payment Options:
Credit card: Visa, Mastercard and AMEX.
1.5% surcharge on VISA and Mastercard.
2.4% surcharge on AMEX.

TCR reserves the right to adjust rates at any given

Cancellation Policy

When a reservation is cancelled it is often difficult to re-book the rooms reserved, particularly at short notice. Accordingly, When a reservation is cancelled it is often difficult to re-book the rooms reserved, particularly at short notice. Accordingly;

A non-refundable 50% deposit of total tariff is required at time of reservation to confirm all bookings. The remaining balance is due 14 days prior to your stay.

100% of charges will be applied if cancellation within 14 days to the commencement date of your stay

All notices of cancellation must be made in writing.