Tilba Coastal Retreat

Terms & Conditions

Arrival/Departure Times:
Check in time is from 2pm to 9pm. On arrival there will be signage on parking and room location.
Check out time is by 10am.

Smoking:
Smoking is strictly prohibited indoors, you may smoke outside using ashtrays. We also must insist on doors/windows being closed when smoking, so smoke does not go inside any rooms.

Fire pits:
Fire pits are a seasonal addition to the terrace of The Spa and The Residence. A suitable quantity of wood is provided and extreme care is required when lighting and maintaining a fire. The fire must be attended/supervised at all times, and must be fully extinguished at the end of the evening or when guests vacate the property. Extreme care is required when it is windy, and observance of NSW fire bans are essential.

Responsibility for loss or damage:
You are financially responsible for any loss or damage caused to any rooms and its contents (normal wear and tear excluded) by you during your stay.
No responsibility is taken for guests’ personal belongings on the property, including damage to vehicles and other personal property from falling branches and trees.

Children Supervision:
Children must be supervised at all times. The safety of all children remains the sole responsibility of their parent/guardians. Please note, there are electric fences surrounding the property.

Pets not permitted:
Due to the rural location and farm animals on either side of our property, for the safety of all we do not allow pets to stay at TCR.

House Rules:
All guests must respect the right of any other guests to experience a safe, clean, tidy, relaxing environment throughout their stay. All guests are asked to keep volumes of TV, radio, music and other activities at a reasonable level at all times.
Please drive slowly at all times on the property, there are animals about.

To help keep our septic functional:
Scrape all food scraps into the garbage bin before washing up
Do not dispose of any items other than toilet paper in toilets.

BBQ facilities:
Guests in “The Spa” and “The Residence” each have access to a BBQ to prepare meals
Guests are asked to use the Teflon BBQ sheet and utensils provided in the kitchen drawers, and to clean the BBQ, and turn the gas bottle off after use.

Water:
Filtered tank water for drinking, cooking, coffee/tea making, washing up, and showers.

Hazards:
TCR has areas of steep slopes, large trees, dams and holes.
Guests are urged to take precautions when walking around the grounds and to use one of the torches provided if out and about on the property at night.
There are electric and barbed wire fences surrounding the property, to prevent shocks, please do not touch any fence wires.
Please be careful of falling branches from trees after we have had rain/wind.
There is also a risk of snakes, ticks, spiders and other insects.
First aid kits are provided in each room.
Mosquitoes are abundant in warmer months. Prevent insects and wildlife entering buildings by keeping doors and windows without screens closed and using screens where available. Personal repellent spray is provided in each room.

Telephone and Wi-Fi:
Mobile reception can be unreliable, Telstra is the best provider for the area, whilst Vodafone has fairly poor coverage in the Tilba region. Wi-Fi is available on the property, but is not streaming quality, and we can't guarantee service at all times.

Please note, property maintenance may be carried out between 10am-2pm, Monday-Friday, whenever absolutely necessary. This may include tractor and power tool noise for grass mowing and weed trimming etc. You will be notified should this need to occur.

TCR reserves the right to reject booking requests.
TCR reserves the right to change these terms and conditions at any time.

Payment Policy

Confirmation of stay;
The booking of your room/s will not be considered effective by TCR until it receives 50% deposit of total room tariff (at time of booking). The remaining balance is due 14 days prior to your stay, with the credit card on file being charged automatically. Invoices can be sent via email upon request. Your payment is for the number of occupants stated at time of booking, fees apply for additional guests.

Payment Options:
Credit card: Visa, Mastercard and AMEX.
1.5% surcharge on VISA and Mastercard.
2.4% surcharge on AMEX.

TCR reserves the right to adjust rates at any given time.

Cancellation Policy

When a reservation is cancelled it is often difficult to re-book the rooms reserved, particularly at short notice. Accordingly, When a reservation is cancelled it is often difficult to re-book the rooms reserved, particularly at short notice.
Accordingly; A non-refundable 50% deposit of total tariff is required at time of reservation to confirm all bookings.

100% of charges will be applied if cancellation within 14 days to the commencement date of your stay, with the credit card on file being charged automatically.

All notices of cancellation must be made in writing.