Tuck Inn Yarra Valley

Terms & Conditions

Upon booking you agree to the following terms and conditions, please read them carefully and call our office if you have any queries. Ph: +61 (0)3 5962 3600
CHECK IN TIMES: 2PM – 5PM
CHECK OUT TIMES: STRICTLY 10:30AM
BREAKFAST TIMES: 8:30AM – 10:00AM
DEPOSITS: A 50% deposit is required to secure any booking, taken from an accepted credit card. *Please note we DO NOT accept Diners and American Express cards. The remaining amount is payable on the day of departure.
FINAL PAYMENT: Final payment (remaining amount which is payable on day of departure) is only accepted by means of a credit card, debit card or cash. No cheques or other methods of payment will be accepted on the day of departure. *Please note we DO NOT accept Diners and American Express cards.
WALK INS: For all walk-ins (i.e. on the day enquiry and check in), the full room rate will need to be paid up front on either an accepted card or with cash. *Please note we DO NOT accept Diners and American Express cards.
SELF-CATERING: The Tuck Inn Bed and Breakfast is not a self-catering establishment. Meaning = there is no facility to store, prepare and cook food. This includes guests wanting to cook their own food with the use of a portable gas cooker.
NO KIDS ALLOWED: Unfortunately, we do not cater for children less than 14 years of age.
NON PAYING GUESTS: Absolutely no NON PAYING guests are allowed on the premises or allowed to be invited back by a PAYING guest.
NO SMOKING: The Tuck Inn Bed and Breakfast is a non smoking establishment. There is a designated smoking area located in our garden.
PETS: No pets allowed on the premises.
BICYCLES: No bicycles are allowed to be stored in the bedrooms. We do have outdoor areas where we can arrange for the bicycles to be stored.
NOISE LEVELS/LOUD MUSIC: We would want you to enjoy your stay here at the Tuck Inn however we would request that all noise levels are kept to a minimum after 10:30pm. This is especially applicable for the communal living and dining area and the outdoor area.
PARTIES: The Tuck Inn is not to be used for any party of any nature. We (the owners) do live on site and such strive to maintain a calming environment for all guests.
LATE CALL OUT FEE: A fee of $100 will be charged to you (the guest) for a late call out fee. Some examples will include (1) not being able to locate your keys through intoxication or the other (2) not having a set of keys to enter the building as your other party has the keys (3) Trying to check in outside our office hours and not attempting to read your self check in instructions provided and agreed prior. We only provide one set of keys and as such it's it's your responsibility to mange those keys accordingly.
Upon arrival your credit card details will be taken as a security bond to cover the following:
LATE CHECKOUTS: A late checkout fee will be charged if the room is not vacated by 10:30 am (unless a late checkout has been agreed between the Tuck Inn and yourself on day of arrival or prior). This departure fee ($20.00 per half hour) can be debited to the guest and the guest hereby authorizes Tuck Inn to do so.
KEYS: Should any keys be missing/not returned, the guest authorizes the Tuck Inn to debit them for the full costs of the replacement set and any additional costs that are incurred for this process.
BREAKAGES/DAMAGES: We expect that the room/s booked for the duration of your stay to be returned to us in the condition they were presented to you on your arrival. Breakages or damages not caused by normal wear and tear will be charged to your Credit Card. Charges will be imposed if the room/facilities are left in an unreasonable condition, e.g. where excessive cleaning is required (this includes soiled linen/carpets/fixtures and fittings in the room, mud on carpet etc), where furniture is broken/damaged, and where damages are caused to bathroom fixtures and fittings.
LINEN: All bedroom linen and throws (blankets) must not be removed from the bedroom. Where linen is missing, a charge will be made to replace it.

Please understand that it is our intention to operate a viable business and provide you, our guests, with an accommodation experience that exceeds your expectations. These terms are in place to assist us in doing just that. We are a business that operates with integrity so arrangements can be made in a time of emergency to reallocate your reservation to another date if indeed the emergency is genuine. Relocating your reservation is subject to management discretion.

Cancellation Policy

Cancellation Policy for individual room bookings:
• Cancellations made within 14 days notice (but not less than 7 days) of your arrival date, will receive a refund of the deposit amount less a $20 administration fee.
• Cancellations made within 7 days notice of your arrival date, will not receive a refund of the deposit amount.
• Cancellations made within 48 hours notice of your arrival date will be charged 100% of the overnight tariff.
• If the guest fails to arrive on the due date without prior notification, 100% of the tariff will be charged.

Cancellation Policy for group bookings (for example; 3 rooms or more for any particular booking):
• Cancellations made outside of 21 days of your arrival date, will receive a full refund
• Cancellations made within 21 days notice (but not less than 14 days) of your arrival date, will receive a refund of the deposit amount less a $20 administration fee.
• Cancellations made within 14 days notice of your arrival date, will not receive a refund of the deposit amount.
• Cancellations made within 7 days notice of your arrival date will be charged 100% of the overnight tariff. This means no refund on your deposit and you will further be charged the outstanding amount payable as detailed on your confirmation booking.
• If the guest fails to arrive on the due date without prior notification, 100% of the tariff will be charged.