Tudor Cottages

Terms & Conditions

For full terms & conditions please go to http://www.tudorcottages.com.au/terms.php

Payment Policy

Payment can be made by:
• Credit Card (Visa and Mastercard)

To confirm your booking, we will need the following payments and additional items before your stay:
• Full payment (taken at time of booking)
• Full name, address, email address & mobile phone details of guest making the booking
• Acceptance of our Terms & Conditions (acceptance confirmed by making full payment for your booking)

Rental Confirmation Protocol
Upon making your rental booking, with the balance paid in full, your booking confirmation will be emailed to you within 3 days. This will be the record and confirmation of your rental booking. If the confirmation is not received by you within 3 days of processing, please contact us by email. If you do not receive a confirmation – you do not have a rental booking. You are required to print out your confirmation and bring it with you when you arrive to the property. If you do not have this confirmation, you will not be permitted to occupy the premises. Full payment must be made before any booking is confirmed. We do not take partial payments, deposits or hold tentative bookings.

Cancellation Policy

Where a cancellation is made 3 months or more prior to the commencement date of the rental booking we will refund 75% of your fee.
Where a cancellation is made less than 3 months, but more than 1 month, prior to the commencement date of the rental booking we will endeavor to arrange an alternative rental booking. If we are able to arrange an alternative rental booking for the same period and for the same rental price, a refund will be provided in the amount of 50% of your accommodation fee. If we are unsuccessful at receiving an alternative rental booking your payment is non-refundable.
If you cancel your rental booking within a month prior to the commencement of your stay your payment is non-refundable.

Cancellation requests must be sent, in writing, to bookings@tudorcottages.com.au.

We reserve the right to cancel your rental booking at any time. If the guest is responsible for this cancellation - including, but not limited to, matters where we feel a guest has given false information, made threatening statements or may damage the property during their stay- no refund will be given. If we are responsible for cancelling your booking, due to unforeseen circumstances including but not limited to maintenance issues and damage to the property or its facilities that make it unable to accommodate guests, we will refund your accommodation fee, offer you alternative accommodation or reschedule your booking for alternative comparable dates. There may be an administration charge, determined on the time required to process the refund and any bank charges incurred, applied to the refund. In the case of damage to the property during your stay, which results in the property being uninhabitable for the remainder of your occupancy, we will refund the balance for the nights that were not used, offer you alternative accommodation or reschedule your booking for alternative comparable dates. This rule only applies if the damage to the property was not a result of any action that you or associated person/s has taken to damage the property.

No refunds will be given if you fail to stay on the dates you have booked (e.g. no shows). No refunds will be given for rental bookings made on our website where the party has not completed all required fields on the booking form or has supplied false information.

We provide all guests with detailed information about their booking and check-in procedure as well as a code to access the property. This information is sent to you by email before your stay. You are required to print this information out and bring it with you to avoid any issues with your arrival. If you fail to print out, and bring with you, the information provided and as a result cannot access the property, no refund will be given for your stay. If you do not receive this information within 48 hours of your stay, please email us urgently so that we can ensure it is provided to you before your arrival. Failure to do this may result in issues with your check-in at the property if we cannot be contacted upon your arrival.

Changes to dates (for all bookings, including gift certificates)
Once your rental booking has been confirmed by us, we will consider written amendment requests received from you within 24 hours of the initial submission, subject to availability. We will endeavor to accommodate any changes outside of this time but cannot guarantee this and therefore our cancellation policy applies. Changes cannot be made at the commencement of your stay and the full cost your occupancy is required prior to arrival. We reserve the right to refuse your occupancy if the payment is not made in full and if identification requirements are not met.
If any portion of the rental period is cancelled after arrival, no refund will be given. Appropriate travel insurance should be obtained to protect you against any unforeseen changes or issues.