Turnstone Beach House

Terms & Conditions

Booking one of our houses is very different from booking a regular hotel room or resort, especially with regards to payments and cancellations.
To maintain a good standard for our guests we require compliance with certain conditions . We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS & CONDITIONS. We reserve the right to change, update, or correct any of the Terms & Conditions or any information contained in the Site at any time without notice by posting amended terms to the Site. Your continued use of the Site means that you accept and agree to the revised Terms & Conditions. If you do not accept these Terms & Conditions (as amended from time to time), please exit the Site immediately.
Please read and accept the following conditions carefully before booking.
No booking is confirmed until a non-refundable deposit has been collected.

Arrival/Departure Times
Typical check-in is at 3pm, and check-out at 10.30am unless stated otherwise.
If possible and if the property is available, we will endeavour , by request, to help guests with either early check in or late check out.

Guest Numbers
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance. We will not charge for infants under 2 years but need notice to make sure satisfactory sleeping arrangements can be set up

Parties and Functions
Strictly prohibited. These are residential properties designed for small numbers of guests. The price charged is for domestic use only and not for commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Damage or Losses
Turnstone Beach House is someone's home. Please treat the property rented accordingly and leave the property and all its contents in good order and in acceptably clean condition. Cleaning charges apply at $70 per hour if the house is not in an acceptable clean condition.

Any damages or losses caused during the rental period, as well as any special cleaning requirements will be the guests responsibility and may be charged and deducted from the security of holding credit card provided on initial booking deposit. In cases of excessive or unacceptable loss or damage at any time during the rental period, the property manager may require the guest and his/her party to vacate the property immediately, without compensation or refund.

Loss of Key
Unreturned key/s to lock box located on property, may result in the cost of replacement of all door locks on property, labour & associated costs for locksmith.
A holding charge of $500 will be debited immediately to credit card, unless customer has made contact or left message within 1 hour of departure with property manager, and until such time, invoices are provided to the property manager of exact cost.

Security Deposit
We require credit card details before check in, to be used as a security to charge only if accidental breakage/damage occurs or if extra items are purchased during your stay. Please ensure we have valid credit card details on file before you check in.
Please be aware that a minimum of $500 will be charged to your card if any breakage or damage occurs until a full assessment of the cost of damage can be done.

Valuables and Security
Any guest valuables or property left or used at the property are at the guests own risk. Neither King Island Breaks, individual owners, private or Pty Ltd companies, nor the property manager accepts any responsibility for loss or damage to guest property. The guest is responsible for the property during the rental period and must ensure that all windows and doors are locked securely when not in the premises. Any act or omission by the guest, their party or visitors which may negate or prejudice the property's insurance policy and/or results in loss or damage is the guest responsibility.

Payment Policy

Payment
When the guest makes a booking request, no booking is confirmed until a deposit has been received. The following deposit payment must be received:
For rentals beginning more than 30 days after the date of booking, a deposit of 1 night accommodation is required. The remaining balance must be paid within 30 days of scheduled arrival.
For rentals beginning 30 days or less after the date of booking, full payment is required.
An exception is for Bookings in the Christmas/New Year period. For any bookings 15th December until 7th February we require full payment 60 days in advance
After the deposit has been paid, if the remaining payments are not received within 7 working days after the final due date period, or contact is not made with the property manager by written email within those 7 days and a acknowledged response by property manager, King Island Breaks reserves the right to void the booking request.

PAYMENT BANK ACCOUNT DETAILS FOR TURNSTONE BEACH HOUSE:
Bank: CBA
Account Name: Ausbight Pty Ltd
BSB: 063100
Account: 10196821

Please ensure that you put your SURNAME and HOUSE BOOKED as reference if using this option e.g. Jones Turnstone

Payment by Credit Card will attract a surcharge of 1.5% on Visa or Mastercard and 2% on Amex

Cancellation Policy
Cancellations
As a small boutique property group our business depends on maximising occupancy, and cancellations often result in empty properties due to limited flights and for booking lead times and limited capacity.
Except for December and January bookings as explained below, cancellations prior to 30 days of arrival will have total monies paid refunded, less deposit paid.
Cancellations within 30 days of arrival - all monies will be forfeited, unless all nights can be resold.
An exception to the above is the Christmas New Year period December 15th to February 7th , where cancellations within 60 days will forfeit all monies unless we can fill the booking.
No refund will be given in the event of non-arrival, or for any unused nights due to flight/weather disruption. At property manager's discretion if any alternative options are available they will be offered. If we can fully resell your booking all monies will be refunded or held in credit, less deposit.
King Island Breaks is a booking Agent. Any change of property ownership would trigger events beyond our control and bookings in that case would be reviewed and subject to change or cancellation depending on new owners. In the event of cancellation by a new owner a full refund would be made.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

We highly recommend that you protect yourself with travel insurance.

Cancellation Policy

Cancellations
As a small boutique property group our business depends on maximising occupancy, and cancellations often result in empty properties due to limited flights and for booking lead times and limited capacity.
Except for December and January bookings as explained below, cancellations prior to 30 days of arrival will have total monies paid refunded, less deposit paid.
Cancellations within 30 days of arrival - all monies will be forfeited, unless all nights can be resold.
An exception to the above is the Christmas New Year period December 15th to February 7th , where cancellations within 60 days will forfeit all monies unless we can fill the booking.
No refund will be given in the event of non-arrival, or for any unused nights due to flight/weather disruption. At property manager's discretion if any alternative options are available they will be offered. If we can fully resell your booking all monies will be refunded or held in credit, less deposit.
King Island Breaks is a booking Agent. Any change of property ownership would trigger events beyond our control and bookings in that case would be reviewed and subject to change or cancellation depending on new owners. In the event of cancellation by a new owner a full refund would be made.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

We highly recommend that you protect yourself with travel insurance.

COVID Policy- if border closures prevent you from travelling we will refund any money paid. If however you choose not to come for other reasons normal terms and conditions apply