Two Tree Lodge

Terms & Conditions

Tēnā koe, hello! Thank you for choosing to stay at Two Tree Lodge in Marlborough, we are locally owned and operated and we are so appreciative of you booking with us.

IMPORTANT PLEASE READ CAREFULLY

We will send a message to the cell phone number in your booking on the day of your arrival with all details for parking and access. We will do this as soon as your room(s) are ready. Please ensure that you check your messages as being a small Motel the reception isn't always attended. If there is anything we can assist with prior to your stay, do contact us we would love to help make your stay more enjoyable.

Check in is at 2:00pm onwards
Check out is 10.00am or before

We can accommodation late self check ins, as have lockboxes for contactless check in. Early check ins must be arranged in advance and due to staff shortages currently early check ins or late check outs are difficult to provide currently.

Children and Infants are not permitted in the Deluxe Spa Unit, Deluxe Units 2 and 3

Check out our Facebook and/or Instagram page, you might be in with an opportunity to win!

Please note the following: We are NOT able to accommodate anyone requiring emergency housing.

We look forward to welcoming you at Two Tree Lodge.

1. Acceptance and Use
This Website is owned and operated by Two Tree Lodge. By continuing to browse and use this website and to access the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions, which together with our Privacy Policy govern Two Tree Lodge's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

2. Change of Use
Two Tree Lodge reserves the right:

To change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Two Tree Lodge shall not be liable to you for any such change or removal, and to change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

3. Links to Third Party Websites
From time to time, this Website may include links to third party websites that are controlled and maintained by others. These links are provided for your convenience to provide further information. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

4. Copyright/Trademarks
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the logo, domain name, website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Two Tree Lodge or otherwise used by Two Tree Lodge as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

5. Limitation of Liability
The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Two Tree Lodge will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Two Tree Lodge makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Two Tree Lodge for death or personal injury as a result of the negligence of Two Tree Lodge or that of its employees or agents.

6. Indemnity
You agree to indemnify and hold Two Tree Lodge and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Two Tree Lodge arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

7. Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

8. Governing Law
This website is controlled by Two Tree Lodge located in New Zealand. It can be accessed by most countries around the world. As each country has laws that may differ from those of New Zealand, by accessing our website, you agree that the statutes and laws of New Zealand, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this Website and the purchase of any products or services through this Website.

Furthermore, any action to enforce this User Agreement shall be brought in the regional or national courts located in New Zealand. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

9. Motet room damage policy
Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. This includes damage to decor items, linen, towels and loss or not return of key(s). In extreme cases, criminal charges will be pursued.

10. We do not have provision to charge electric cars, this is strictly forbidden with hefty fines. We are happy to advise local charging sites

11. Internet Policy
INTERNET USE
Free Wifi is provided for all guests.  This policy is a guide to the acceptable use of the Two Tree Lodge Guest Wireless network facilities and services.  Any individual connected to the Guest Wireless Network in order to use it directly or to connect to any other network(s), must comply with this policy, the stated purposes and Acceptable Use policies of any other network(s) or host(s) used, and all applicable laws, rules, and regulations.  Two Tree Lodge makes no representations or warranties concerning the availability or security of the Guest Wireless Network, and all use is provided on an as-is basis. By using the Guest Wireless Network you agree to defend, indemnify and hold harmless Two Tree Lodge for any losses or damages that may result from your use of the Guest Wireless Network.  Two Tree Lodge takes no responsibility and assumes no liability for any content uploaded, shared, transmitted, or downloaded by you or any third party, or for anything you may encounter or any data that may be lost or compromised while connected to the Guest Wireless Network. Two Tree Lodge reserves the right to disconnect any user at any time and for any reason. The Guest Wireless Network is provided as a courtesy to allow our guests access to the internet.  Inappropriate use of the Guest Wireless Network is not permitted, the includes viewing or downloading objectionable material. This policy does not enumerate all possible inappropriate uses but rather presents some guidelines (listed below) that Two Tree Lodge  may at any time use to make a determination that a particular use is inappropriate:

Users must respect the privacy and intellectual property rights of others.

Users must respect the integrity of our network and any other public or private computing and network systems.

Use of the Guest Wireless Network for malicious, fraudulent, or misrepresentative purposes is prohibited.

The Guest Wireless Network may not be used in a manner that precludes or hampers other users access to the Guest Wireless Network or other any other networks.

Nothing may be installed or used that modifies, disrupts, or interferes in any way with service for any user, host, or network.

The internet may not be used for the download or viewing or any illegal or objectionable material.

12. Disclaimer
UNLESS OTHERWISE EXPRESSED, Two Tree Lodge EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Payment Policy

Credit Card Surcharge

Please note:
We apply a 1.95% surcharge to payments make using a credit card which is inline with our cost of acceptance.

We do not surcharge for online payments or debit cards or direct payment from a non credit card account.

Thank you

Cancellation Policy

Cancellations with less than ONE weeks notice may result in the total amount for the booked accommodation being charged. We are a boutique Motel with five units, a last minute cancellation will impact heavily on our business.

If you have booked via a booking engine, Booking.com, Expedia or their subsidies you MUST contact the OVERSEAS BOOKING AGENCY YOU HAVE BOOKED WITH to cancel your booking. Please do this prior to 10 days before the date of your intended stay as we cannot cancel on your behalf with them and they will pass their commission charges on.