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BEACH HOUSE - DIRECT

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BUSH SPA STUDIO & HOT TUB COTTAGE - DIRECT

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BUSH SPA & HOT-TUB COTTAGE - DIRECT

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TREEHOUSE COTTAGES - DIRECT

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ECO COTTAGE WITH HOT TUB - DIRECT

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ECO SPA COTTAGE - DIRECT

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ECO COTTAGES - DIRECT

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Property Information

Wanderers Retreat
+61 2 49821702
7 Koala Place
One Mile Beach NSW 2316 Australia

About us
Wanderers Retreat eco resort is a very special place. Situated in 1.2 hectares of tranquil melaleuca rainforest, a natural koala habitat, with walking access to the beautiful One Mile Beach, Boat Harbour or Kingsley Beach.

Our unique location is just 2.5 hours from Sydney and 25 minutes from Newcastle airport.

Stockton Beach, nearby, has 32 km of the longest moving sand dunes in the southern hemisphere. These truly awe-inspiring dunes reach heights of over 40 meters with slopes up to 60 degrees to form a majestic, moonscape.

Port Stephens area is filled with fantastic restaurants, cafés, wineries and breweries just waiting to be explored. Enjoy an evening of fine dining or unwind with an alfresco brunch and a cup of coffee, the choice is all yours.

We have the perfect location for a weekend away or a relaxing holiday escape for the busy lifestyle of today.

Our Cottages
Wanderers accommodation consists of a unique selection of one to four bedroom individual private cottage accommodation. Ideal for couples and family getaways. Our various cottage styles are sited for maximum privacy in the tranquility of a natural rainforest setting. Walk along paths to your cottage that wind amongst ferns and rainforest for a very private and secluded setting.

All cottages are self-contained and include; Free WiFi, Chromecast device, BBQ’s on the verandahs, AC, laundry, off street parking.

Relax beside the12 metre freeform saltwater pool. Maybe get a visit from the local possums or spy a koala from your verandah.

Things to do
Play or just soak up the sun by the pool, go snorkeling, fishing, take a surf lesson, ride a bike or walk on one of the many tracks within Tomaree National Park just 400 metres away.

Go whale and dolphin spotting from our local beaches or take a cruise. One Mile Beach and Boat Harbour provides excellent vantage points to watch the annual whale migration, which runs from March to early November each year.

Port Stephens is a play ground with so much to do; Tomaree Head lookout; golf; cinema; bushwalking; cycling; surfing; shopping; marina; medical facilities; clubs and pubs; markets; restaurants; winery and brewery; ferries; harbour cruises; ten pin and lawn bowls; tennis; jet skiing; kayaking; cafes and the list goes on….

Do a day trip to the nearby Hunter Valley and partake of the famous wine district or explore the spectacular World Heritage-listed Barrington Tops National Park
Wanderers Retreat is ideal for short to medium stay getaways.
Indulge yourself to a truly unforgettable high quality escape with unique character marked by picturesque surroundings and great accommodation.

Property Features

  1. Free WiFi
  2. Spa
  3. Free Parking
  4. Full Kitchen
  5. Outdoor Swimming Pool
  6. Tour Desk
  7. Fire Place
  8. Iron/Ironing Board
  9. Air Conditioning
  10. Non-Smoking Property
  11. Coastal Walks, Fish, Kayaking, Sailing
  12. TV
  13. BBQ Area
  14. Non-Smoking Rooms
  15. Air-Conditioning
  16. On-site undercover parking
  17. Broadband Internet Access
  18. WiFi Internet
  19. Fresh linen supplied
  20. Street parking
  21. Guest Laundry

Accommodation Details

BEACH HOUSE - DIRECT Book

Great for large families and small groups
The Beach Spa House is the perfect place to escape the stress of everyday life.
This spacious 4 bedroom house can accommodate up to 9 people and is the perfect place from which to explore the beautiful surrounds of Port Stephens.

Comfort
The house has been created with comfort in mind.
The 6-8 person outdoor spa. Fully equipped kitchen complete with dishwasher, access to a verandah from most bedrooms, stylish lounge and dining areas with internet access make this a perfect spot to unwind.

  1. 2nd bathroom
  2. Lounge Area
  3. Verandah
  4. Separate toilet area
  5. TV
  6. 3 Queen Beds
  7. Microwave
  8. Washer and Dryer
  9. BBQ Area
  10. TV Room
  11. 3 Single Beds
  12. Weekly Room Service
  13. Wireless Internet
  14. Hot Tub
  15. Mini Fridge
  16. Fridge - Bar Fridge
  17. Dining Setting
  18. Iron/Ironing board
  19. Instant hot water
  20. Electric kettle
  21. Fridge - Fullsize
  22. Dishwasher
  23. Fire alarms or smoke detectors
  24. Smoke detectors
  25. Non-Smoking
  26. Balcony
  27. Outdoor Setting
  28. Fire extinguishers
  29. Closets in room
  30. Outdoor furniture
  31. Barbeque
  32. Oven
  33. Fireplace
  34. Clothes drying rack
  35. Outdoor space
  36. Bath
  37. En-Suite Bathroom
  38. Queen bed
  39. Complimentary high speed internet in room
  40. Wine glasses
  41. Kitchen
  42. Shower - separate
  43. Fridge
  44. Lamp
  45. Pantry
  46. Tea/Coffee Making
  47. Jacuzzi
  48. Full kitchen
  49. Large Balcony/Terrace
  50. Patio
  51. Laundry Facilities
  52. Spa
  53. Salt-water pool
  54. Cups/glassware
  55. Pots and pans
  56. Complimentary toiletries
  57. Stove top
  58. Bathroom
  59. Dining Area
  60. Air-conditioning
  61. Linen and Towels Provided
  62. Television
  63. Bathroom amenities
  64. Dining guide
  65. Shampoo
  66. Cots Available
  67. Toaster
  68. Separate closet
  69. Dining room seats
  70. Shower over Bath/Spa

Wanderers Retreat

BUSH SPA STUDIO & HOT TUB COTTAGE - DIRECT

BUSH SPA STUDIO & HOT TUB COTTAGE - DIRECT Book

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Ambiance, luxury, atmosphere, mood. These words spring to mind when describing the luxurious Studio Bush Spa Cottage.
The studio luxury Bush Spa Cottage is designed specially for couples.
Your Bush Spa Studio & Hot-tub Cottage is equipped with a luxury private internal double SPA, and you can indulge in a private use outdoor Hot-Tub, cozy around the gas fired log fireplace in the winter months, air conditioning, fully functioning kitchen, and private BBQ facilities.
There are other little things that will make your luxury stay a memorable one – robes, chocolates, complimentary sparkling wine, carafe of port and the privacy of Wanderers Retreat’s bushland setting.

  1. Plates and bowls
  2. Fully equipped kitchen
  3. Blackout curtain
  4. Stove top
  5. Dining Setting
  6. Fire alarm
  7. Room windows open
  8. Hot Tub
  9. Kitchenware
  10. Dishwasher
  11. Plates/glassware
  12. Balcony
  13. Body soap
  14. Lamp
  15. Metal keys access
  16. Fire alarms or smoke detectors
  17. Barbeque
  18. Shower over Bath/Spa
  19. Complimentary toiletries
  20. Microwave
  21. Fire extinguishers
  22. Bath tub with spray jets
  23. Silverware/utensils
  24. Tea/Coffee Making
  25. Electric kettle
  26. Fireplace
  27. Bathrobes Provided
  28. Instant hot water
  29. Television
  30. En-Suite Bathroom
  31. Pots and pans
  32. Hairdryer
  33. Sitting area
  34. Linen
  35. Weekly Room Service
  36. Private bathroom
  37. Bathroom
  38. Small Balcony
  39. Linen and Towels Provided
  40. Outdoor furniture
  41. Queen bed
  42. Bathroom amenities
  43. Smart TV
  44. Cups/glassware
  45. Outdoor Setting
  46. Fridge - Fullsize
  47. Seating area with sofa/chair
  48. Ceiling Fans
  49. Linen provided
  50. Outdoor space
  51. Adults-Only
  52. Heating
  53. Spa
  54. Toaster
  55. Oven
  56. Air conditioned
  57. High ceilings
  58. Kitchen
  59. Towels
  60. Wine glasses
  61. Full kitchen
  62. BBQ Area
  63. Storage space
  64. Dining Area
  65. Wine/Champagne
  66. Remote control television
  67. High speed internet connection
  68. Clothes Rack
  69. Dining room seats
  70. Fan
  71. Air-conditioning
  72. High speed wireless
  73. Kitchen supplies
  74. TV

Wanderers Retreat

BUSH SPA & HOT-TUB COTTAGE - DIRECT

BUSH SPA & HOT-TUB COTTAGE - DIRECT Book

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Ambiance, luxury, atmosphere, mood. These words spring to mind when describing the luxurious Bush Spa Cottage.
The one queen bedroom luxury Bush Spa Cottage is designed specially for couples.
Your Bush Spa & Hot-tub Cottage is equipped with a luxury private internal double SPA, and you can indulge in a private use outdoor Hot-Tub, cozy around the gas fired log fireplace in the winter months, air conditioning, and private BBQ facilities.
There are other little things that will make your luxury stay a memorable one – robes, chocolates, complimentary sparkling wine, carafe of port and the privacy of Wanderers Retreat’s bushland setting.

  1. Heating
  2. Full kitchen
  3. Hot Tub
  4. Laundry Facilities
  5. Non-Smoking
  6. Jacuzzi
  7. Air-conditioning
  8. Shower over Bath/Spa
  9. Television
  10. Weekly Room Service
  11. Ceiling Fans
  12. Fully equipped kitchen
  13. Instant hot water
  14. Linen and Towels Provided
  15. Outdoor Setting
  16. Shower over bath
  17. Balcony
  18. Spa
  19. Toaster
  20. Oven
  21. Linen provided
  22. Barbeque
  23. Iron
  24. Towels
  25. Widescreen TV
  26. Fire alarms or smoke detectors
  27. Bath
  28. Iron/Ironing board
  29. Lounge Area
  30. Wine glasses
  31. Fire extinguishers
  32. Salt-water pool
  33. Kitchen
  34. Dining Area
  35. Patio
  36. Fireplace
  37. Bathrobes Provided
  38. Clothes Rack
  39. Dining guide
  40. Wireless Internet
  41. Free Toiletries
  42. Hairdryer
  43. Stove top
  44. Dining room seats
  45. Fan
  46. Queen bed
  47. Bathroom
  48. Swimming Pool
  49. TV
  50. Plates/glassware
  51. Fridge
  52. Bathroom amenities
  53. Complimentary toiletries
  54. Dining Setting
  55. Pots and pans
  56. Fridge - Fullsize
  57. BBQ Area
  58. Tea/Coffee Making
  59. Microwave
  60. Electric kettle
  61. Adults-Only
  62. Shampoo
  63. Conditioner
  64. Verandah

Wanderers Retreat

TREEHOUSE COTTAGES - DIRECT

TREEHOUSE COTTAGES - DIRECT Book

Perfect For Couples - Spoil yourself and the one you love at Wanderers Retreat, elevated amid the rainforerst foliage in luxury Tree House accommodation.
Designed specially to suit the individual needs of couples looking for a private and secluded getaway. The ambiance conveys feelings of luxury and intimacy, yet the soaring ceilings and generous use of glass create a sense of spaciousness.
Our three luxury tree houses have their own unique look, feel and personality. Each is equipped with your own luxury private double spa, air conditioning, undercover parking and private BBQ facilities.
There are other little things that will make the stay a memorable one.
Included are robes, chocolates, complimentary sparking wine, a carafe of port to enjoy with a late night coffee and the privacy of a Treeshouse wilderness setting.

  1. Non-Smoking
  2. Iron/Ironing board
  3. Complimentary toiletries
  4. Private bathroom
  5. Shampoo
  6. Outdoor Setting
  7. Bathrobes Provided
  8. Linen and Towels Provided
  9. Free Toiletries
  10. Instant hot water
  11. En-Suite Bathroom
  12. Jacuzzi
  13. Verandah
  14. Adults-Only
  15. Swimming Pool
  16. Queen bed
  17. Spa
  18. Lounge Area
  19. Air-conditioning
  20. Conditioner
  21. Fridge - Bar Fridge
  22. Stairs
  23. Microwave
  24. Salt-water pool
  25. TV
  26. Hairdryer
  27. Kitchenette
  28. Wireless Internet
  29. Bath tub with spray jets
  30. Mini Fridge
  31. Balcony
  32. Tea/Coffee Making
  33. Dining Setting
  34. Bathroom
  35. Outdoor furniture
  36. Heating
  37. Large Balcony/Terrace
  38. Plates and bowls
  39. Bathroom amenities
  40. Outdoor space
  41. Shower over Bath/Spa
  42. Television
  43. Fire alarms or smoke detectors
  44. High ceilings
  45. Widescreen TV
  46. Barbeque
  47. Toaster
  48. Fire extinguishers
  49. BBQ Area
  50. Patio
  51. Bath

Wanderers Retreat

ECO COTTAGE WITH HOT TUB - DIRECT

ECO COTTAGE WITH HOT TUB - DIRECT Book

Our Eco Cottage with Hot Tub is a unique cottage and is the ideal spot if you wish to dream away the day in your own 4 – 5 person hot tub. Our bedding arrangement equally suits couples and families with 1 x queen bed in the master bedroom and a “tri bunk” (double below with a single above). The kitchen is fully equipped with full size gas stove, 2 door fridge amongst the inclusions.
Add to the setting an external hot tub on the verandah, along with exclusive use of a Weber Family Q BBQ, which is ideal for a cooling drink while doing a spot of bird watching and just, plain, relaxing.

  1. Non-Smoking
  2. Jacuzzi
  3. Wireless Internet
  4. BBQ Area
  5. Dining Area
  6. Dishwasher
  7. Spa
  8. Dining Setting
  9. Shampoo
  10. Dining guide
  11. Outdoor Setting
  12. Bunk Beds
  13. Complimentary toiletries
  14. Hot Tub
  15. Dining room seats
  16. Oven
  17. Kitchen
  18. 1 Single bed
  19. Shower only
  20. TV
  21. Fridge - Fullsize
  22. Stove top
  23. Fire alarms or smoke detectors
  24. Instant hot water
  25. Double Bed
  26. Air-conditioning
  27. Tea/Coffee Making
  28. Fire extinguishers
  29. Internet Access
  30. Microwave
  31. Fully equipped kitchen
  32. Large Balcony/Terrace
  33. Queen bed
  34. Kitchenware
  35. Wine glasses
  36. Alarm Clock
  37. Ceiling Fans
  38. Fridge
  39. Swimming Pool
  40. Patio
  41. Hairdryer
  42. Clock Radio
  43. Full kitchen
  44. Conditioner
  45. Fan
  46. Balcony
  47. Toaster
  48. Salt-water pool
  49. Laundry Facilities
  50. Plates and bowls
  51. Heating
  52. Verandah
  53. Bathroom
  54. Television
  55. Plates/glassware
  56. Barbeque
  57. Lounge Area
  58. Bathroom amenities
  59. Linen and Towels Provided
  60. Pots and pans
  61. Iron/Ironing board

Wanderers Retreat

ECO SPA COTTAGE - DIRECT

ECO SPA COTTAGE - DIRECT Book

Our Eco Spa Cottages are perfect cottage for a family or something special for couples that are away for a short break. Sited for privacy and fully equipped with all the mod cons you can tailor your break to your style.

Add to the setting an internal two person corner spa bath for privacy. A Weber Family Q BBQ for your exclusive use is on the veranda for cooking up a treat. An ideal location for a cooling drink while doing a spot of bird watching and just, plain, relaxing.

  1. Non-Smoking
  2. Iron/Ironing board
  3. Microwave
  4. Bathroom
  5. TV
  6. Dishwasher
  7. Jacuzzi
  8. Wireless Internet
  9. Bathroom amenities
  10. Electric kettle
  11. Double Bed
  12. Spa
  13. Dining Setting
  14. Body soap
  15. Outdoor furniture
  16. Outdoor Setting
  17. Bunk Beds
  18. Complimentary toiletries
  19. Broadband Internet Access
  20. Widescreen TV
  21. Oven
  22. Kitchen
  23. 1 Single bed
  24. Single Bed
  25. Wine glasses
  26. Fridge - Fullsize
  27. Stove top
  28. Plates and bowls
  29. Smoke detectors
  30. Patio
  31. Air-conditioning
  32. Tea/Coffee Making
  33. Fire alarms or smoke detectors
  34. Internet Access
  35. Fan
  36. Fully equipped kitchen
  37. Large Balcony/Terrace
  38. Fire extinguishers
  39. Clothes drying rack
  40. Plates/glassware
  41. Shower - separate
  42. Ceiling Fans
  43. Private bathroom
  44. Conditioner
  45. Pots and pans
  46. Hairdryer
  47. Television
  48. Queen bed
  49. Laundry Facilities
  50. Fridge
  51. Balcony
  52. Toaster
  53. Full kitchen
  54. Dining Area
  55. BBQ Area
  56. Heating
  57. Linen and Towels Provided
  58. Salt-water pool
  59. Dining guide
  60. Instant hot water
  61. Barbeque
  62. Verandah
  63. Bath tub with spray jets
  64. Dining room seats
  65. Kitchenware
  66. Bath
  67. Lounge Area

Wanderers Retreat

ECO COTTAGES - DIRECT

ECO COTTAGES - DIRECT Book

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These 2 bedroom cottages cater for up to 5 people. The kitchen is fully equipped with full size gas stove, 2 door fridge amongst the inclusions. Come and stay, see firsthand what makes us so special and unique. Experience the rainforest and beach, the wildlife and the crystal clear evening skies.
Our cottages are positioned for privacy in a rainforest setting. Enjoy a short break, annual holiday or weekend away in one of our cedar clad individual cottages. Relax with friends, a cuppa or a glass of wine on the full length covered verandah.
The bathroom is equipped with a shower only. All linen is provided except for beach towels. On the outside is a good sized deck which is partly covered complete with Weber Family Q BBQ and table and chairs.

  1. Complimentary toiletries
  2. Barbeque
  3. Single Bed
  4. Conditioner
  5. Microwave
  6. 1 Single bed
  7. Salt-water pool
  8. Instant hot water
  9. Laundry Facilities
  10. Verandah
  11. Fire alarms or smoke detectors
  12. Hairdryer
  13. Smoke detectors
  14. Television
  15. Non-Smoking
  16. Fire extinguishers
  17. Bathroom
  18. Ceiling Fans
  19. Linen and Towels Provided
  20. Outdoor Setting
  21. Pots and pans
  22. Bathroom amenities
  23. Iron/Ironing board
  24. Toaster
  25. Oven
  26. Free Toiletries
  27. Heating
  28. Kitchen
  29. Lounge Area
  30. Widescreen TV
  31. Queen bed
  32. BBQ Area
  33. Stove top
  34. Dining Area
  35. Wireless Internet
  36. Fridge
  37. Shampoo
  38. Swimming Pool
  39. Dining guide
  40. Fan
  41. Fridge - Fullsize
  42. Shower - separate
  43. Lamp
  44. Dining room seats
  45. Plates and bowls
  46. Air-conditioning
  47. Body soap
  48. Large Balcony/Terrace
  49. TV
  50. Plates/glassware
  51. Fully equipped kitchen
  52. Bunk Beds
  53. Tea/Coffee Making
  54. Dining Setting
  55. Patio
  56. Balcony

Terms & Conditions

To help facilitate an enjoyable stay for all of our guests, we ask that you read and follow these requirements of management.

By staying at WANDERERS RETREAT, you accept these terms and conditions and responsibility for your actions, the actions of those travelling with you and of any visitors, for compliance with these Terms and Conditions.

Please note that Wanderers Retreats Terms & Conditions (T&C's) as detailed per below always take precedent over any variations that may be found in the T&C's promoted by external Booking Agencies.

 1.  Payment Policy:  Wanderers Retreat to confirm your reservation requires a 50% deposit of your total tariff at the time of making your reservation.  The credit card details provided by you at the time of making the reservation will be debited by 50% of the total tariff plus the full merchant fee when applicable.

The balance of your booking tariff is required to be paid 14 days* prior to arrival. All accounts must be settled 14 days* prior to arrival unless prior arrangements are made. If the reservation is made less than 14 days before arrival, then the full amount is due. The deposit and balance can be processed at any time after the above times.    

You, by staying at Wanderers Retreat, do duly authorise Wanderers Retreat to directly recover Excess Charges that may apply from your stay against the Credit Card provided for the reservation. Please refer to Excess Charges Policy below for details of this Condition of your stay.

We accept Visa and Mastercard.  Merchant fees will be applied at the rate of 1.1% for all Mastercard and Visa transactions.   Direct deposits are fee free.

You, by confirming this reservation means that you do duly certify that all members of your group are able to do so in accordance with NSW Government Public Health Orders for COVID-19.

Confirmation of your reservation means you agree to abide by Wanderers Retreats house rules, and the following booking terms and conditions.

2.  Cancellation policies.  Please carefully check the details of your reservation to ensure we have your selection correct.
For reservations other than Christmas Holidays (NSW Christmas public school holidays): Cancellations or date changes made up to 30 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 30 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked. A "No-show" on the day of check-in is deemed a cancellation. Full fees apply.

For Christmas Holiday reservations (the NSW Christmas public school holidays): Cancellations or date changes made up to 60 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 60 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

Wanderers Retreat, does not offer refunds, credits or rescheduling for a cancellation inside the non refundable cancellation period. In the event of a cancellation, all reasonable steps will be taken to rebook the stay . If re-booked, funds received will be refunded less a $50.00 admin charge and merchant fees incurred.

2 a. COVID-19 Cancellation Policy. COVID-19 is a known risk. Wanderers Retreat strictly follows the NSW Government Public Health Orders for COVID-19. This policy applies to all new reservations made from the 27 September 2021. It is the guests responsibility in ensuring their travel arrangments are compliant with the most current NSW Puplic Health Orders orders.

For COVID related cancellations outside 30 days standard cancellation policy applies for all reservations.

For NSW Government Public Health area lockdowns, inside 30 days the guest’s option of a credit or rescheduling applies. For all other COVID related cancellations the standard cancellation conditions apply. Interstate government lockdowns inside 30 days are entirely at the guest’s risk.

If the NSW Government advice changes and Wanderers Retreat is required to close for a period, all applicable bookings will be given a non-refundable credit by Wanderers Retreat in accordance with legal requirements under Australian Consumer Law.

3.  Check-ins are from 2.00 pm. We accept late check-ins via prior arrangement only, if you are intending to arrive late ie weekdays after 6.00 pm or on weekends after 4.00pm.  We can make check-in arrangements to best suit you.  We require an early phone call telling us of your most likely arrival time plus an email providing evidence of full covid vacination for each adult member of your reservation. Note for large group bookings, check-ins need to be completed by 9.00 pm and settled to minimise noise.

We meet and greet all guests at check-in.

The booking must be under the name of the person checking in. In addition, the Guest must also provide a credit card in their name, along with photographic ID and their residency address. Any additional guests not included on the reservation must be paid for at this time. Guests arriving with domestic pets will be turned away.

4. Check outs time: For cottages and the Beach House the check-out is by 10.00 am. 

Treehouses and Bush Spa Cottage for 2-night stays or longer the check-out time is by 12.00 midday. For 1 night stays in these cottages the check-out is by 10.00am. 

If you require a later check out, please ask and it will be accommodated, if possible. Please do not assume that you can stay past these times. Fees may apply for late check outs. Refer Excess Charges Policy. The key drop is located at Reception to the right of the entrance door.

5.  Smoking Policy. Smoking is not permitted inside the cottages or in or near the swimming pool. Wanderers retreat reserves the right to charge additional cleaning fees to remove smoke odours and recover any other costs associated with the accommodation not being suitable for rental. This condition extends to smoke odours entering the cottage from smoking outdoors where doors and windows have not been closed to stop the smoking odours entering the cottage. Refer Excess Charges Policy.

6. No Pets Policy. Pets are not permitted within the property boundaries at any time. Wanderers Retreat is in a koala and native fauna habitat. If you need to bring your pet away on with you, Cubbins Nelson Bay Boarding Kennels & Cattery is located only 2.4km away. Cubbins allows you to take your pet out for day trips to pet friendly beaches and parks.

7.  Noise Policy. Quiet hours are between 10.00pm and 8.30am. All noise that would disturb others must stop between these hours. We want our guests to enjoy themselves and the amenity of the Retreat. It is the Guests obligation to conduct themselves in a manner that does not disrupt the amenity of other guests and that of the Retreat itself. While we encourage you to enjoy your stay, we remind you that Wanderers Retreat is not a "party house". Guests are asked to monitor and control their own group’s noise level, as excessive noise is not permitted at any time.

8.  Visitors Policy. Wanderers Retreat is a "Guests Only" holiday resort. This is to ensure the amenity of the retreat for all guests. Only with Managements prior permission, guests are welcome to invite visitors between the hours of 10.00am and 8.00pm. Visitors must be registered at reception upon arrival for insurance and fire safety purposes. Visitors must comply with all requirements as if they are a staying guest. Visitors must park on the street. Visitors are not to use the properties facilities, including the WiFi, SPA's, Hot Tubs and Pool. Guests will be required to pay additional tariffs for their visitors if they use the facilities or stay outside the set hours without agreement from Management.

9. Extras and Additional Guests Policy. All extras must be finalised in advance. The booking guest, at check-in, is obligated to advise management of any extra guests they would like to request to have stay with them but who are not currently included on their reservation. Subject to approval the additional payments must be finalised before the extra guest checks-in. For 2-night reservations a minimum of 2 nights tariffs applies for each additional guest. There is no discount for an additional guest staying 1 night.

10. Occupancy Limits Policy. Cottages are advertised with maximum sleeping capacities. There is no capacity for extra beds in the cottages. These limits are strictly enforced for your personal comfort and safety. Please note infants aged 2 and under are included in the occupancy calculations. For the Beach House management discretion applies with respect to additional allowance for infants.

11. Holding Private Functions Policy. Prior permission from management is required to hold a private function on the premises please. A bond may be required. This will likely be in the form of a pre-authorised credit card payment. For events a Council approval and permit will likely be required.

12.  Guests must stay on the defined pathways or grass areas and are not permitted to walk through the gardens. Children are welcome to explore the grounds of Wanderers Retreat however they must not interfere or disturb other guests or their property. Children out of bound areas apply to the Treehouses, Bush Spa Cottage, carports, sheds and private dwellings. Children if not accompanied by an adult are to return to their cottages by 9:30pm. All children, under 15, must be under constant and direct adult supervision while inside the pool area and abide by the pool rules.

13. Guests booking and staying in Cottages with Hot-tubs are responsible for;
a) Ensuring that the Safety Cover, and the Access Gate where fitted, are closed and secured at all times when the Hot-tub is not in direct use.
b) Children must be supervised directly by an adult at all times when in the Hot-tub. Jumping is not allowed.
c) The Hot-tub cover is made of light weight material. The cover will not support any additional weight. The weight of a child will damage the cover. If damaged, the full cost of replacement will be charged to the guest's account.
d) Ensuring that no open flames are used in a 5-metre proximity of the Hot-tub eg candles and mosquito coils.
Note: the Hot-tub water quality is monitored and tested daily to ensure your safety. Testing takes around 5 minutes and is generally conduct between the hours of 8.00am and 9.00am.

The Hot-tub, as part of our COVID Safety Plan, is closed to use on the morning of check-out. This is to provide time for draining, cleaning, refilling, disinfecting and heating in readiness for the next check-in. This process takes a minimum of 8 hours. We apologise for any inconvenience.

14. Guests booking and staying in Cottages fitted with an internal SPA bath are responsible for the safety of their children. Children must be directly always supervised by an adult while the spa bath is holding water.

15. No Open Flames Policy. Supplied candles may be used but only in the fully enclosed lanterns where provided. These are to never be left lit and unattended and never to be used near the hot tub or Spa’s. All other open flames are strictly prohibited at Wanderers Retreat (indoors and outdoors) for your safety. This includes but is not limited to mosquito coils, candles, fires and charcoal burners.

16. A maximum speed of 5km/hr applies to vehicular movement on the property and direction of travel is in a clockwise direction unless advised otherwise. No parking on the grassed areas please.

17. Excess Charges Policy. Wanderers Retreat reserves the right to recover from you Excess Charges for any additional expenses required to return the cottages and surrounds to a suitable condition to what it was at your check-in. To avoid Excess Charges, the cottage and surrounds are to be vacated on time and left in a condition like what it was at check-in.

Excess Charges may include but is not limited to the recovery of costs for; damages and restoration, stolen or missing property, excess cleaning costs, late check-out fees, and additional guests not included in the reservation. These costs can also include rental that is forgone due to the condition of the cottage or surrounds.

Wanderers Retreat maintains a very high standard of cleanliness. Before check-out place all crockery, cutlery, pots/pans and glassware in the dishwasher or hand washed, dried, and put back in cupboards or drawers, rubbish and recycling into bins provided. BBQ’s are to be left clean.

Guests are to ensure any kitchen items and chairs removed from their original cottage for a group event are returned to the original cottage before departure.
Bedroom and lounge furniture including bed mattresses are not to be relocated or moved. Restoration charges, if moved do apply.

The minimum Excess Charge applied is $100 charge.

18. Loss or damaged key and tag. Keys and the stylised key tag are to be returned to the reception key drop at check-out please. The charge for replacing lost or damaged key and tags is $50.

19. Wanderers will provide waterproof mattress protectors upon request if there is any risk of bed wetting. Extra Charges for professional cleaning will apply for soiled mattresses.

20.  Please report faults, damages and breakages straight away to Management. At Management discretion and subject to normal fair wear and tear, charges may apply for damages and breakages.

21.  Guests and visitors will comply with all the Terms & Conditions, House Rules and any verbal or written instruction issued by staff on behalf of Wanderers Retreat. While we encourage you to enjoy your stay, we remind you that Wanderers Retreat is not "party house" and anti-social or offensive behaviour, drunkenness, aggressive or rude behaviour towards staff, illegal drug use and excessive noise are strictly prohibited.

22. Management reserves the right, without notice, to require any person(s)/group who contravene these requirements to vacate the property immediately. In the event that an eviction does occur, the accommodation is non-refundable.

23. By accepting the terms and conditions of Wanderers Retreat, it is acknowledged that permission is granted to Wanderers Retreat P/l to debit any of the above-mentioned charges to the guests credit card. Notification of such charges will be forwarded to the guest by e-mail to the address notified at the time of the reservation being made. Photographic representation will be satisfactory evidence in the event of dispute for any charges made under these terms and conditions.

24.  A bond, whilst not mandatory, may be charged at the sole discretion of Wanderers Retreat, at any time prior to, or during your stay. A receipt for the bond will be forwarded to the e-mail address advised at the time of making the reservation. The amount will vary depending on the style of accommodation and may be up to the full amount of the reservation total. The likely form of the bond will be in a pre-authorised credit card payment.

25.  Whilst not a condition of staying at Wanderers Retreat, we strongly recommend travel insurance be affected for the duration of your stay with us.

26. Governing Law and Jurisdiction: This Agreement will be governed by and construed in accordance with the laws of the Commonwealth of Australia and the parties submit to the exclusive jurisdiction of the State of New South Wales courts. The Parties will attempt to settle any disputes in an amicable manner by conducting in good faith discussions first.

WANDERERS RETREAT
20 April 2022

Privacy Policy
The Privacy Policy at Wanderers Retreat Port Stephens is simple and straight forward. The information you provide is used to manage the entirety of your reservation. We do not share your private information with anyone, or any organisation unless required by law.

Payment Policy

1.  Payment Policy:  Wanderers Retreat to confirm your reservation requires a 50% deposit of your total tariff at the time of making your reservation.  The credit card details provided by you at the time of making the reservation will be debited by 50% of the total tariff plus the full merchant fee when applicable.

The balance of your booking tariff is required to be paid 14 days* prior to arrival. All accounts must be settled 14 days* prior to arrival unless prior arrangements are made. If the reservation is made less than 14 days before arrival, then the full amount is due. The deposit and balance can be processed at any time after the above times.    

You, by staying at Wanderers Retreat, do duly authorise Wanderers Retreat to directly recover Excess Charges that may apply from your stay against the Credit Card provided for the reservation. Please refer to Excess Charges Policy below for details of this Condition of your stay.

We accept Visa and Mastercard.  Merchant fees will be applied at the rate of 1.1% for all Mastercard and Visa transactions.   Direct deposits are fee free.

You, by confirming this reservation means that you do duly certify that all members of your group are able to do so in accordance with NSW Government Public Health Orders for COVID-19.

Confirmation of your reservation means you agree to abide by Wanderers Retreats house rules, and the following booking terms and conditions

Cancellation Policy

2.  Cancellation policies.  Please carefully check the details of your reservation to ensure we have your selection correct.
For reservations other than Christmas Holidays (NSW Christmas public school holidays): Cancellations or date changes made up to 30 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 30 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked. A "No-show" on the day of check-in is deemed a cancellation. Full fees apply.

For Christmas Holiday reservations (the NSW Christmas public school holidays): Cancellations or date changes made up to 60 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 60 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

Wanderers Retreat, does not offer refunds, credits or rescheduling for a cancellation inside the non refundable cancellation period. In the event of a cancellation, all reasonable steps will be taken to rebook the stay . If re-booked, funds received will be refunded less a $50.00 admin charge and merchant fees incurred.

2 a. COVID-19 Cancellation Policy. COVID-19 is a known risk. Wanderers Retreat strictly follows the NSW Government Public Health Orders for COVID-19. This policy applies to all new reservations made from the 27 September 2021. It is the guests responsibility in ensuring their travel arrangments are compliant with the most current NSW Puplic Health Orders orders.

For COVID related cancellations outside 30 days standard cancellation policy applies for all reservations.

For NSW Government Public Health area lockdowns, inside 30 days the guest’s option of a credit or rescheduling applies. For all other COVID related cancellations the standard cancellation conditions apply. Interstate government lockdowns inside 30 days are entirely at the guest’s risk.

If the Government advice changes and Wanderers Retreat is required to close for a period, all applicable bookings will be given a non-refundable credit by Wanderers Retreat in accordance with legal requirements under Australian Consumer Law.

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