Wanderers Retreat

Terms & Conditions

To help facilitate an enjoyable stay for all of our guests, we ask that you read and follow these requirements of management.

By staying at WANDERERS RETREAT, you accept these terms and conditions and responsibility for your actions, the actions of those travelling with you and of any visitors, for compliance with these Terms and Conditions.

Please note that Wanderers Retreats Terms & Conditions (T&C's) as detailed per below always take precedent over any variations that may be found in the T&C's promoted by external Booking Agencies.

 1.  Payment Policy:  Wanderers Retreat to confirm your reservation requires a 50% deposit of your total tariff at the time of making your reservation.  The credit card details provided by you at the time of making the reservation will be used as security only. An email with payment options of either credit card via a Windcave Payment link or Bank Transfer will be sent to you separately after booking. Credit card payments attract a merchant fee of 1.1%.

The balance of your booking tariff is required to be paid and settled 14 days * prior to arrival unless prior arrangements are made. * With the exception of Christmas Holidays (NSW Christmas public school holidays) where settlement is required to be completed 30 days prior to check-in. If the reservation is made less than 14 days (or 30 for xmas period) before arrival, then the full amount is due. The deposit and balance can be processed at any time after the above times.    

You, by staying at Wanderers Retreat, do duly authorise Wanderers Retreat to directly recover Excess Charges that may apply from your stay against the Credit Card provided for the reservation. Please refer to Excess Charges Policy below for details of this Condition of your stay.

We accept Visa and Mastercard.  Merchant fees will be applied at the rate of 1.1% for all Mastercard and Visa transactions.   Direct deposits are fee free.

You, by confirming this reservation means that you do duly certify that all members of your group are able to do so in accordance with NSW Government Public Health Orders for COVID-19.

Confirmation of your reservation means you agree to abide by Wanderers Retreats house rules, and the following booking terms and conditions.

2.  Cancellation policies.  Please carefully check the details of your reservation to ensure we have your selection correct.
For reservations other than Christmas Holidays (NSW Christmas public school holidays): Cancellations or date changes made up to 30 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 30 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked. A "No-show" on the day of check-in is deemed a cancellation. Full fees apply.

For Christmas Holiday reservations (the NSW Christmas public school holidays): Cancellations or date changes made up to 60 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 60 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

Wanderers Retreat, does not offer refunds, credits or rescheduling for a cancellation inside the non refundable cancellation period. In the event of a cancellation, all reasonable steps will be taken to rebook the stay . If re-booked, funds received will be refunded less a $50.00 admin charge and merchant fees incurred.

We recommend that all guests take out comprehensive holiday and travel insurance to cater for any unforeseen circumstances that may impact on their stay and which may arise beyond any one’s control. e.g. Personal illness, natural disasters like flooding, bush fires etc.

2 a. COVID-19 Cancellation Policy. COVID-19 is a known risk. Wanderers Retreat strictly follows the NSW Government Public Health Orders for COVID-19. It is the guests responsibility in ensuring their travel arrangments are compliant with the most current NSW Puplic Health Orders orders.

For COVID related cancellations outside 30 days standard cancellation policy applies for all reservations.

For NSW Government Public Health area lockdowns, inside 30 days the guest’s option of a credit or rescheduling applies. For all other COVID related cancellations the standard cancellation conditions apply. Interstate government lockdowns inside 30 days are entirely at the guest’s risk.

If the NSW Government advice changes and Wanderers Retreat is required to close for a period, all applicable bookings will be given a non-refundable credit by Wanderers Retreat in accordance with legal requirements under Australian Consumer Law.

Management reserverses the right to close off any rooms that they deem are in excess to the number of staying guests on the reservation so as to reduce covid health risks.

3.  Check-ins are from 2.00 pm.
We accept late check-ins via prior arrangement only. If you are intending to arrive late on weekdays after 6.00 pm we can make check-in arrangements to best suit you.  We simply require an early phone call telling us of your most likely arrival time.

For the Beach House and large group reservations, these check-ins need to be completed and settled to minimise noise by 9.00 pm weekdays and by 4.00pm pm on weekends.

All Saturday and Sunday and public holiday check-ins are required to be completed by 4.00pm please. Our Reception is closed from this time onwards on these days. Check-ins after 4.00pm on weekends and public holidays is only via prior arrangement please.

We meet and greet all guests at check-in. The booking must be under the name of the person checking in. In addition, the Guest must also provide a credit card in their name, along with photographic ID and their residency address. Any additional guests not included on the reservation must be paid for at this time. Guests arriving with domestic pets will be turned away.

4. Check outs time:
10.00 am for all One Night Stays.
10.00 am for the Beach House, and Cottages 1, 2, 3, 4, 5, 6 and 7 all stays.
11.00 am for Treehouse and Bush Spa Cottages (8,9,10,11 and 12) for 2-night stays or longer only

Fees may apply for late check outs. Refer Excess Charges Policy. The key drop is located at Reception to the right of the entrance door.

5.  Smoking Policy. Smoking is not permitted inside the cottages or in or near the swimming pool. Wanderers retreat reserves the right to charge additional cleaning fees to remove smoke odours and recover any other costs associated with the accommodation not being suitable for rental. This condition extends to smoke odours entering the cottage from smoking outdoors where doors and windows have not been closed to stop the smoking odours entering the cottage. Refer Excess Charges Policy.

6. No Pets Policy. Pets are not permitted within the property boundaries at any time. Wanderers Retreat is in a koala and native fauna habitat. If you need to bring your pet away on with you, Cubbins Nelson Bay Boarding Kennels & Cattery is located only 2.4km away. Cubbins allows you to take your pet out for day trips to pet friendly beaches and parks.

7.  Noise Policy. Quiet hours are between 10.00pm and 8.30am. All noise that would disturb others must stop between these hours. We want our guests to enjoy themselves and the amenity of the Retreat. It is the Guests obligation to conduct themselves in a manner that does not disrupt the amenity of other guests and that of the Retreat itself. While we encourage you to enjoy your stay, we remind you that Wanderers Retreat is not a "party house". Guests are asked to monitor and control their own group’s noise level, as excessive noise is not permitted at any time.

8.  Visitors Policy. Wanderers Retreat is a "Guests Only" holiday resort. This is to ensure the amenity of the retreat for all guests. Only with Managements prior permission and only than for exceptional circumstances, may Guests be given permission to invite visitors between the hours of 10.00am and 8.00pm. Visitors must be registered at reception upon arrival for insurance and fire safety purposes. Visitors must comply with all requirements as if they are a staying guest. Visitors must park on the street. Visitors are not to use the properties facilities, including the WiFi, SPA's, Hot Tubs and Pool. Guests will be required to pay additional tariffs for their visitors if they use the facilities or stay outside the set hours without agreement from Management.

9. Extras and Additional Guests Policy. All extras must be finalised in advance. The booking guest, at check-in, is obligated to advise management of any extra guests they would like to request to have stay with them but who are not currently included on their reservation. Subject to approval the additional payments must be finalised before the extra guest checks-in. For 2-night reservations a minimum of 2 nights tariffs applies for each additional guest. There is no discount for an additional guest staying 1 night.

We do not allow the swapping of guests mid-stay. People not identified on the reservation at check-in are deemed visitors per the Visitors Policy.

10. Occupancy Limits Policy. Cottages are advertised with maximum sleeping capacities. There is no capacity for extra beds in the cottages. These limits are strictly enforced for your personal comfort and safety. Please note infants aged 2 and under are included in the occupancy calculations. For the Beach House management discretion applies with respect to additional allowance for infants. Management reserverses the right to close rooms that are in excess of the reservation numbers.

11. Holding Private Functions Policy. Prior permission from management is required to hold a private function on the premises please. A bond may be required. This will likely be in the form of a pre-authorised credit card payment. For events a Council approval and permit will likely be required.

12.  Guests must stay on the defined pathways or grass areas and are not permitted to walk through the gardens. Children over are welcome to explore the grounds of Wanderers Retreat without adult supervision. They must not interfere or disturb other guests or their property. "Children Out of Bound Areas" apply to the Treehouses, Bush Spa Cottage, carports, sheds, the immediate vicinity of all dwellings, and internal paths to cottages. Children if not accompanied by an adult are to return to their cottages by 7:00pm. All children, under 15, must be under constant and direct adult supervision while inside the pool area and abide by the pool rules.

13. Guests booking and staying in Cottages with Hot-tubs are responsible for;
a) Ensuring that the Safety Cover, and the Access Gate where fitted, are closed and secured at all times when the Hot-tub is not in direct use.
b) Children must be supervised directly by an adult at all times when in the Hot-tub. Jumping is not allowed.
c) The Hot-tub cover is made of light weight material. The cover will not support any additional weight. The weight of a child will damage the cover. If damaged, the full cost of replacement will be charged to the guest's account.
d) Ensuring that no open flames are used in a 5-metre proximity of the Hot-tub eg candles and mosquito coils.
Note: the Hot-tub water quality is monitored and tested daily to ensure your safety. Testing takes around 5 minutes and is generally conduct between the hours of 8.00am and 9.00am.

The Hot-tub, as part of our COVID Safety Plan, is closed to use on the morning of check-out. This is to provide time for draining, cleaning, refilling, disinfecting and heating in readiness for the next check-in. This process takes a minimum of 8 hours. We apologise for any inconvenience.

14. Fireplaces where installed are operational in winter months only.

15. Guests booking and staying in Cottages fitted with an internal SPA bath are responsible for the safety of their children. Children must be directly always supervised by an adult while the spa bath is holding water.

16. No Open Flames Policy. Supplied candles may be used but only in the fully enclosed lanterns where provided. These are to never be left lit and unattended and never to be used near the hot tub or Spa’s. All other open flames are strictly prohibited at Wanderers Retreat (indoors and outdoors) for your safety. This includes but is not limited to mosquito coils, candles, fires and charcoal burners.

17. A maximum speed of 5km/hr applies to vehicular movement on the property and direction of travel is in a clockwise direction unless advised otherwise. No parking on the grassed areas please.

18. Excess Charges Policy. Wanderers Retreat reserves the right to recover from you Excess Charges for any additional expenses required to return the cottages and surrounds to a suitable condition to what it was at your check-in. To avoid Excess Charges, the cottage and surrounds are to be vacated on time and left in a condition like what it was at check-in.

Excess Charges may include but is not limited to the recovery of costs for; damages and restoration, stolen or missing property, excess cleaning costs, late check-out fees, and additional guests not included in the reservation. These costs can also include rental that is forgone due to the condition of the cottage or surrounds.

Wanderers Retreat maintains a very high standard of cleanliness. Before check-out place all crockery, cutlery, pots/pans and glassware in the dishwasher or hand washed, dried, and put back in cupboards or drawers, rubbish and recycling into bins provided. BBQ’s are to be left clean.

Guests are to ensure any kitchen items and chairs removed from their original cottage for a group event are returned to the original cottage before departure.
Bedroom and lounge furniture including bed mattresses are not to be relocated or moved. Restoration charges, if moved do apply.

The minimum Excess Charge applied is $100 charge.

19. Loss or damaged key and tag. Keys and the stylised key tag are to be returned to the reception key drop at check-out please. The charge for replacing lost or damaged key and tags is $50.

20. Wanderers will provide waterproof mattress protectors upon request if there is any risk of bed wetting. Extra Charges for professional cleaning will apply for soiled mattresses.

21.  Please report faults, damages and breakages straight away to Management. At Management discretion and subject to normal fair wear and tear, charges may apply for damages and breakages.

22.  Guests will comply with all the Terms & Conditions, House Rules and any verbal or written instruction issued by staff on behalf of Wanderers Retreat. While we encourage you to enjoy your stay, we remind you that Wanderers Retreat is not "party house" and anti-social or offensive behaviour, drunkenness, aggressive or rude behaviour towards staff, illegal drug use and excessive noise are strictly prohibited.

23. Management reserves the right, without notice, to require any person(s)/group who contravene these requirements to vacate the property immediately. In the event that an eviction does occur, the accommodation is non-refundable.

24. By accepting the terms and conditions of Wanderers Retreat, it is acknowledged that permission is granted to Wanderers Retreat P/l to debit any of the above-mentioned charges to the guests credit card. Notification of such charges will be forwarded to the guest by e-mail to the address notified at the time of the reservation being made. Photographic representation will be satisfactory evidence in the event of dispute for any charges made under these terms and conditions.

25.  A bond, whilst not mandatory, may be charged at the sole discretion of Wanderers Retreat, at any time prior to, or during your stay. A receipt for the bond will be forwarded to the e-mail address advised at the time of making the reservation. The amount will vary depending on the style of accommodation and may be up to the full amount of the reservation total. The likely form of the bond will be in a pre-authorised credit card payment.

26. Governing Law and Jurisdiction: This Agreement will be governed by and construed in accordance with the laws of the Commonwealth of Australia and the parties submit to the exclusive jurisdiction of the State of New South Wales courts. The Parties will attempt to settle any disputes in an amicable manner by conducting in good faith discussions first.

WANDERERS RETREAT
15 December 2022

Privacy Policy
The Privacy Policy at Wanderers Retreat Port Stephens is simple and straight forward. The information you provide is used to manage the entirety of your reservation. We do not share your private information with anyone, or any organisation unless required by law.

Payment Policy

1.  Payment Policy:  Wanderers Retreat to confirm your reservation requires a 50% deposit of your total tariff at the time of making your reservation.  The credit card details provided by you at the time of making the reservation will be used as security only. An email with payment options of either credit card via a Windcave Payment link or Bank Transfer will be sent to you separately after booking. Credit card payments attract a merchant fee of 1.1%.

The balance of your booking tariff is required to be paid and settled 14 days * prior to arrival unless prior arrangements are made. * With the exception of Christmas Holidays (NSW Christmas public school holidays) where settlement is required to be completed 30 days prior to check-in. If the reservation is made less than 14 days (or 30 for xmas period) before arrival, then the full amount is due. The deposit and balance can be processed at any time after the above times.    

You, by staying at Wanderers Retreat, do duly authorise Wanderers Retreat to directly recover Excess Charges that may apply from your stay against the Credit Card provided for the reservation. Please refer to Excess Charges Policy below for details of this Condition of your stay.

We accept Visa and Mastercard.  Merchant fees will be applied at the rate of 1.1% for all Mastercard and Visa transactions.   Direct deposits are fee free.

You, by confirming this reservation means that you do duly certify that all members of your group are able to do so in accordance with NSW Government Public Health Orders for COVID-19.

Confirmation of your reservation means you agree to abide by Wanderers Retreats house rules, and the following booking terms and conditions

Cancellation Policy

2.  Cancellation policies.  Please carefully check the details of your reservation to ensure we have your selection correct.
For reservations other than Christmas Holidays (NSW Christmas public school holidays): Cancellations or date changes made up to 30 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 30 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked. A "No-show" on the day of check-in is deemed a cancellation. Full fees apply.

For Christmas Holiday reservations (the NSW Christmas public school holidays): Cancellations or date changes made up to 60 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 60 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

Wanderers Retreat, does not offer refunds, credits or rescheduling for a cancellation inside the non refundable cancellation period. In the event of a cancellation, all reasonable steps will be taken to rebook the stay . If re-booked, funds received will be refunded less a $50.00 admin charge and merchant fees incurred.

We recommend that all guests take out comprehensive holiday and travel insurance to cater for any unforeseen circumstances that may impact on their stay and which may arise beyond any one’s control. e.g. Personal illness, natural disasters like flooding, bush fires etc.

2 a. COVID-19 Cancellation Policy. COVID-19 is a known risk. Wanderers Retreat strictly follows the NSW Government Public Health Orders for COVID-19. This policy applies to all new reservations made from the 27 September 2021. It is the guests responsibility in ensuring their travel arrangments are compliant with the most current NSW Puplic Health Orders orders.

For COVID related cancellations outside 30 days standard cancellation policy applies for all reservations.

For NSW Government Public Health area lockdowns, inside 30 days the guest’s option of a credit or rescheduling applies. For all other COVID related cancellations the standard cancellation conditions apply. Interstate government lockdowns inside 30 days are entirely at the guest’s risk.

If the Government advice changes and Wanderers Retreat is required to close for a period, all applicable bookings will be given a non-refundable credit by Wanderers Retreat in accordance with legal requirements under Australian Consumer Law.