Watermark at Wategos

Terms & Conditions

Arrival and Departure
Check-in is available from 2pm. Check-out is by 10am. Additional charges of $200/hour may be incurred for late check-outs.

Departure Policy Prior to checking out, guests are required to:
1. place all rubbish in the outside bins (excessive rubbish will incur additional fees);
2. leave fridge empty, no leftovers in dishes.
3. wash and stack away all dishes;
4. leave all linen on beds;
5. place all used towels in the bathroom;
6. turn off all electrical equipment, air-conditioning units and ceiling fans;
7. secure the property - ensure all windows and doors are closed and locked.
8. speciality bathroom products provided for guest use - If any products are taken, a $50 fee will be charged per bottle.
9. Guests staying in The Residence: Please clean the BBQ and turn the gas off at the bottle (a $100 cleaning fee is payable should the BBQ be left dirty);

Failure to comply with the above will result in additional charges. Cleaning required above and beyond a standard clean will also incur additional charges, i.e. marks on walls, coffee stains, rewashing of dishes/glasses and clearing out fridge of leftover food and dishes. Please leave keys on kitchen bench when leaving.

SMOKING POLICY
THIS PROPERTY IS NON SMOKING.
Smoking at the property is strictly prohibited. Additional cleaning costs will be charged to guests who do.

Rubbish Policy
At the end of your stay, all rubbish should be placed in the outside bins provided. Any excess rubbish left on the property that does not fit into the bins provided will be subject to a removal fee.

Damages
Guests are responsible for all damages to the premises and/or loss or damage to any items in the premises. Please notify us immediately should any breakages, damage, spillages that could cause permanent damage to our quilts and fabrics or loss occur during your stay. Management reserves the right to withhold the cost/s of repairs or replacements from your nominated credit card. Receipts and photographic evidence (where applicable) will be provided of any damages that require payment by you. Whilst all care will be taken, management accepts no responsibility for personal property left on the premises.

Lost Keys
A charge of $300 will be taken from your credit card for keys that have been lost. This is to cover the expense of changing the locks. A charge of $100 will be taken from your security bond when keys are locked in your property and a call out is required.

Lost Property
Postage charge min $25 for any personal property left in your room. No responsibility will be taken by Watermark and Wategos.

Maximum Number of People
The maximum number of people allowed in our Beach Front Studio Suites is 2 PEOPLE - no infants or children allowed. The maximum number of people allowed in the Ocean View Apartment is 2 PEOPLE plus 1 Infant and in the The Residence Luxury is 6 PEOPLE.
Additional occupants will be asked to leave and additional charges will be deducted from the nominated credit card, unless prior arrangements have been agreed upon.

Noise, Parties and Poor Behaviour
There is to be NO parties or functions at The Watermark. Your booking will be cancelled and you will be evicted. The neighbours are not to be disturbed during your stay. Please be aware that you are in a residential area and loud noise (including talking, swearing and screaming) is not tolerated at any time of the day. Should the neighbours make a call to security or HLO Byron (Holiday Letting Organisation) a call out fee will be incurred at your cost (currently $132.50 per call out). This is not negotiable and the fee will not be refunded.
Should the maximum guest numbers allowed be exceeded without approval or should the police be called to the premises for unruly behaviour or excessively loud/late music after 10pm, your booking will be cancelled, you will be evicted from the premises and your accommodation tariff will not be refunded
Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a 'No Party Policy'.

Cancellation and Change to Booking
To make changes to a booking a $100 admin fee may apply. Cancellation will be accepted up until 2 months prior to arrival. No cancellation will be accepted within 2 months of arrival and the tariff will be forfeited. An admin fee shall apply to all cancellations. For total tariffs over $10,000, a 2% admin fee will be charged and for all other cancellations the admin fee will be $150. With regards to cancellations, please take out Travel Insurance to guard against sickness, bad weather, or any event that may cause cancellation of your booking.
Please note that there is no refund of payment if, upon arrival, a tenant is not satisfied with the property.

Unforeseen Changes
In the case of any problem or complaint, it is important that you as the guest informs us at the earliest opportunity so that we have the chance to rectify the situation as quickly and efficiently as possible. After hours numbers are available upon calling our office. Any complaint, which cannot be resolved locally, must be notified in writing within three (3) days of the end of service provided. If the guest fails to follow this procedure this may hinder our ability to rectify the complaint and reduce or extinguish any claim made. We will try to rectify any problems as soon as possible and within reason. The booking is made in good faith and maybe subject to change. Refunds cannot be given for events out of control of the property owner. Events include, but are not limited to, sale of the property, weather damage, power blackouts, landslides, insect infestation, floods, plan cancellations, demonstrations, civil unrest and any other unusual event. The property is in a suburban location where, from time to time, there may be building/construction on houses within the vicinity of our properties. We take no responsibility for any issues relating to noise on neighbouring properties. In the event of the premises becoming unavailable prior to your arrival through unforeseen circumstances, we will inform you immediately and endeavour to obtain suitable alternative premises, or offer a full refund. The description of the property is given in good faith and no responsibility for misinterpretation will be accepted.

Internet Usage
The service is provided free of charge and as a convenience to our guests, it is not provided as a service with economic value. High volume data transfers, especially sustained high volume data transfers, are not permitted. In the event that your use of this service is deemed excessive, you will be held liable for all charges in excess of what is deemed as reasonable. Guests assume total responsibility and risk for their use of this service. This service is not designed to support business usage. If you have important business to do while staying with us, then we recommend that you bring your own mobile internet device for these purposes.

Repairs to Appliances
During your stay, we will endeavour to have repairs to appliances attended to as soon as possible after being reported. However due to circumstances beyond our control (e.g. having to order parts or non-availability of trade’s people) immediate repair may not be possible. There will be no refunds or discount deducted from tariffs for unusable appliances awaiting repair. If repairs cannot be attended to, we will use our best endeavours to supply a substitute appliance if possible.

Payment Policy

Deposit and Final Payment

Reservations are not confirmed until
1. A 50% of total tariff has been processed
2. A confirmation email has been received from us.
Final payment will be due 1 month prior to the arrival date and will be debited to the same credit card used for the initial deposit (i.e. if your arrival date is 1 May, your final payment will be debited from your card on 1 April). Payment of the total tariff will be required at the time of booking for all reservations made within 1 month of arrival. By paying a deposit for a rental property you are agreeing undisputedly to these terms and conditions. Watermark reserves the right to decline any booking request.

Payment Options
We accept Visa, MasterCard (1.5% surcharge), Electronic Bank Transfer (which must be received prior to check-in).

Security Deposit
A credit card MUST be provided prior to your stay with us.
Your credit card details will be kept on file in lieu of taking a security bond. By staying with us at The Watermark you are agreeing that your nominated credit card will be debited for any damage caused or any additional charges we deem necessary to charge.

Cancellation Policy

Cancellation more than 2 months prior to arrival - Deposit refunded - less the admin fee.
Cancellation less than 2 months prior to arrival - Deposit forfeited.
Cancellation less than 1 month of arrival - Full payment forfeited.
An admin fee shall apply to all amendments and cancellations $100
For total tariffs over $10,000, a 2% admin fee will be charged and for all other cancellations the admin fee will be $150. With regards to cancellations, please take out Travel Insurance to guard against sickness, bad weather, or any event that may cause cancellation of your booking.
Please note that there is no refund of payment if, upon arrival, a tenant is not satisfied with the property.

Cancellations Due to COVID 19:
Should guests need to cancel due to a Government Enforced Lockdown or Border Closure than we are offering credit only to guests who are unable to travel. We are not offering refunds. The credit you'll have with us is the value of the money you've already paid and can go towards another booking. NB: Rates vary depending on season/special events.