Wave Retreat

Terms & Conditions

Booking one of our houses is very different from booking a regular hotel room or resort, especially with regards to payments and cancellations.
To maintain a good standard for our guests we require compliance with certain conditions . We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS & CONDITIONS. We reserve the right to change, update, or correct any of the Terms & Conditions or any information contained in the Site at any time without notice by posting amended terms to the Site. Your continued use of the Site means that you accept and agree to the revised Terms & Conditions. If you do not accept these Terms & Conditions (as amended from time to time), please exit the Site immediately.
Please read and accept the following conditions carefully before booking.
No booking is confirmed until a non-refundable deposit has been collected.

Payment Policy

Payment
When the guest makes a booking request, no booking is confirmed until a deposit has been received. The following deposit payment must be received:
For rentals beginning more than 30 days after the date of booking, a deposit of 1 night accommodation is required. The remaining balance must be paid within 30 days of scheduled arrival.
For rentals beginning 30 days or less after the date of booking, full payment is required.
An exception is for Bookings in the Christmas/New Year period. For any bookings 15th December until 7th February we require full payment 60 days in advance
After the deposit has been paid, if the remaining payments are not received within 7 working days after the final due date period, or contact is not made with the property manager by written email within those 7 days and a acknowledged response by property manager, King Island Breaks reserves the right to void the booking request.

PAYMENT BANK ACCOUNT DETAILS FOR WAVE RETREAT:
Bank: WBC
Account Name: Wave Retreat
BSB: 037602
Account: 184221

Please ensure that you put your SURNAME and HOUSE BOOKED as reference if using this option e.g. Smith Wave or Jones Turnstone

Payment by Credit Card will attract a surcharge of 1.5% on Visa or Mastercard and 2% on Amex

Cancellation Policy

Cancellations
As a small boutique property group our business depends on maximising occupancy, and cancellations often result in empty properties due to limited flights and for booking lead times and limited capacity.
Except for December and January bookings as explained below, cancellations prior to 30 days of arrival will have total monies paid refunded, less deposit paid.
Cancellations within 30 days of arrival - all monies will be forfeited, unless all nights can be resold.
An exception to the above is the Christmas New Year period December 15th to February 7th , where cancellations within 60 days will forfeit all monies unless we can fill the booking.
No refund will be given in the event of non-arrival, or for any unused nights due to flight/weather disruption. At property manager's discretion if any alternative options are available they will be offered. If we can fully resell your booking all monies will be refunded or held in credit, less deposit.
King Island Breaks is a booking Agent. Any change of property ownership would trigger events beyond our control and bookings in that case would be reviewed and subject to change or cancellation depending on new owners. In the event of cancellation by a new owner a full refund would be made.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

We highly recommend that you protect yourself with travel insurance.