Winston Serviced Apartments

Terms & Conditions

Terms and Conditions for Winston Apartments: (Please sign the form after you read & agree with these)

>The number of all guests staying overnight must be supplied to Winston at time of check in. Photo ID will be required and may be stored. Entrance to the property by room swipe only.

>The maximum number of persons is as follows:
One Bedroom Apartment (2 persons staying overnight & 2 visitors)
Two Bedroom Apartment (4 persons staying overnight & 2 visitors)

>Functions and gatherings are not permitted in apartments. No more than the registered number of guests is permitted in the apartment after 10pm**

>>Our apartments are strictly no-pets-allowed (Penalty Applied)

• Please bring along valid photo identification and credit card for your security bond, both in the name of the registered guest. The bond amount for a One, Two Bedroom apartment is $300/$500 per apartment. We do accept cash for accommodation security bonds and refund by card. Please note the funds will be held on your credit card for 7-10 working days depending on your bank.

• A mid-stay housekeeping service if only offered for stays over 7 nights. Housekeeping service can be arranged at an extra cost.
Please contact our reception during working hour for more information if you have any request about housekeeping.

• After 10pm, noise must be kept to a minimum and in accordance with local legislation governing noise control. On most occasions Management will advise on one occasion only that the noise levels are excessive and that you are requested to lower the level, however reserves the right to immediately evict all guests for any noise related disturbances. If there is a noise complaint after 10pm, you will be removed from the premises immediately.

• The apartment and its contents on departure will be returned in a similar condition to arrival. We recommend checking the apartment upon entry. If you have any concerns with your apartment on arrival, please notify reception immediately.

• The apartment must not be used for any illicit activities. . Objects must not be thrown from the balconies.

• A non-smoking policy is enforced at all times. Any room left with a cigarette butts or over mess/dirty upon departure, will attract a minimum $100.00 fee. This fee covers the cost of a professional deodorisation process to return the room to its original quality.

>>>Any room left with over mess/dirty used upon departure, will attract up tp $300.00 cleaning fee. This fee covers the cost of a professional cleaning/carpet steaming process to return the room to its original quality.

>Close Circuit TV cameras are in use in and around the property. Footage may be used as evidence in a court of law.

>All Body Corporate By-Laws must be adhered to at all times. A full copy of the Body Corporate By-Laws are available from reception on request. For any damage caused Common property, you will be liable for the cost of any repairs. This may also lead to eviction and police being called.

>Please ensure your vehicle is not parked in an others parking spot as result in your vehicle being charged $50/night penalty parking fee. Winston Apartments does not accept liability for any damage, loss or injury arising in respect of any private vehicle. This responsibility remains with the vehicle owner.

>The credit card provided as security bond authorises payment for any incidentals incurred by any occupant of the room.

You have been given:
Swipe pass___________ Key_____________ Remote________________ (PLEASE BE ADVISED THAT WE TAKE NO RESPONSIBILITY FOR ANY VALUABLE BELONGINGS LEFT IN YOUR VEHICLE IN PARKING LOTS IF THEFT OCCURS)

Breach of Terms and Conditions:
>Guests found breaching the terms and conditions may be evicted without prior warning and, if required, law enforcement will be notified and requested to attend.

>Should we suspect involvement in illicit activities in the apartment or in or around the property, we have the right to contact the police to investigate further and evict any and all persons we suspect may be involved.

>Management reserves that right to inspect the apartment during your stay or on departure.

>Should a room be deemed unusable after your departure or eviction, you will be liable for all expenses to return the apartment to its original state along with any related loss of income incurred during this period, charged at the current best available rate.

>The eviction will include the loss of all prepaid monies held for the remaining duration of the booking; this balance will not contribute towards
any outstanding incidentals or any damages including the potential loss of income due to any damages.

>It is the policy of Winston that immediate eviction will be the result if any guests or guest’s visitors are found to have thrown any item off the balcony. This includes bottles, glassware, or any other in-room or personal item. There will be NO prior warnings, only immediate eviction with NO refunds on accommodation.

>>>Lost of one set of the key with swipe will be surcharged $200. Lost of parking remote will be surcharged $100. A lost key or locked key inside of the room and need our staff onsite to help will surcharge from $100 during after hour.(6 pm-9 am)

>In the event of a call to local authorities which results in a fee or charge, this charge will be directly attributed to the registered guest. (Eg. $1050.00 for a fire alarm resulting in fire brigade attendance).

Payment Policy

The total price of the reservation may be charged anytime after booking.

If you prefer bank transfer, please pay your room rate within three business days after the invoice issued.
EFT Payments
The account details for direct deposits (EFTs) for Winston Group Australia Pty Ltd:
A/c Name: Winston Saving
Bank: Commonwealth Bank
BSB: 063-019
Account number: 1034 8590

Cancellation Policy

If cancelled or modified up to 7 days before date of arrival, no fee will be charged (NOT applied for reservations via Booking.com / Agoda.com).

If cancelled or modified later or in case of no-show, the total price of the reservation will be charged (NOT applied for reservations via Booking.com / Agoda.com).