Winterbrook Chalet

Rating
4.0 stars
Prices will be charged in Australia Dollars Full Rate Mon 08 Mar 2021 Tue 09 Mar 2021 Wed 10 Mar 2021 Thu 11 Mar 2021 Fri 12 Mar 2021 Sat 13 Mar 2021 Sun 14 Mar 2021 Mon 15 Mar 2021 Tue 16 Mar 2021 Wed 17 Mar 2021 Thu 18 Mar 2021 Fri 19 Mar 2021 Sat 20 Mar 2021 Sun 21 Mar 2021

Deluxe Spa Room

Details
Book $825 Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold

Deluxe Loft room

Details
Book $825 Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold

Superior Family Room

Details
Book $825 Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold Sold
Move the mouse over the price for inclusions, occupancy and minimum stay

Property Information

Winterbrook Chalet
0418590055
0357776633
.30 The Avenue
.Mt Buller VIC 3723 Australia

Winterbrook Chalet is a lovely boutique alpine Chalet located in a five star location in the heart of the Mt Buller Village; being only 150 metres from the Mt Buller Snowsports School, 100 metres from the Six Seater Chairlift on the famous Bourke Street ski run. At your fingertips you will find a modern ski/board hire, restaurants and an alpine spa with beautiful facilities and natural therapies.
Winterbrook’s rooms are spacious, all have ensuites with either spa/bath/shower ensuites. Winterbrooks has a modern European or North American ski field ambience with spectacular views over the alpine high country.

Property Features

  1. Non-Smoking Rooms
  2. Fresh linen supplied
  3. Drying Room
  4. Street parking
  5. Fire Place
  6. Full Kitchen
  7. Non-Smoking Property

Accommodation Details

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Deluxe Spa Room Book

Standard rates for this room

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Deluxe Loft room Book

Standard rates for this room

No image

Superior Family Room Book

Standard rates for this room

Terms & Conditions

Welcome to Winterbrook Chalet 2021…. Please read carefully and understand our terms and conditions; by making this booking with payment acknowledges acceptance of these booking term and conditions.

100% tariff payable immediately to confirm reservation. (Non-refundable) Please note that we do not accept one night reservations on a weekend; all reservations are a minimum of two nights being Friday and Saturday night inclusive.

Please note that monies NOT received via EFT within 48 hours of making the reservation will result in your reservation being cancelled.

EFT BANKING DETAILS FOR PAYMENT

BSB: 704230
ACCOUNT NUMBER: 100250277
ACCOUNT NAME: LITTLE BULLER PTY LTD

Amendment/Alterations: A $100.00 alteration fee is applicable for all changes to existing reservations.

Payment: We accept all major credit cards – Visa or Mastercard. (Note: All credit card transactions are subject to credit card fees.) Please contact us should you wish to pay by internet banking; note: reservations are not confirmed with internet transfers until payment is received in our account.

Online reservations: Please check and ensure the number of persons you have made this reservation for is correct/accurate. It is contrary to Health, Safety and Fire regulations to have more than the allowed capacity of persons per chalet room. In this event we may not be able to accommodate additional unreserved guests, who may have to be booked elsewhere upon arrival. In the event that we can accommodate your additional guests, additional fees will be applicable. NO refund will be given where your reservation is required to be cancelled due to non-compliance with these regulations.

Importantly, after arrival, no additional persons are permitted to stay in your accommodation without authorisation from the management of Winterbrook Chalet. Extra persons staying in the accommodation are charged directly to the person who made the reservation and/or will be evicted.

Check In: Check in is from 4pm onwards and you should confirm your arrival time 24 hours prior to arrival. NOTE: Winterbrook Chalet charge a late check in fee of $100.00 after 10.00PM.

Check Out: Check out is by 10am. A late checkout fee will apply if the property is not vacated prior to or at this time.

Mt Buller ESTORE products: If you have booked lift, lesson or ski/board rental products on line then you are subject to the terms and conditions as detailed at the Mt Buller ESTORE.

Due to the small and boutique nature of our property, departing guests MUST vacate the property prior to 10.00AM on their day of departure.

Where operational constraints permit, Winterbrook management may allow you to store your luggage in the downstairs interchange area on arrival or departure. Under these circumstances all luggage must be vacated no late than 3.00PM.

The internal use of the main Chalet prior to your arrival time of 4.00PM and after departure at 10.00AM is not possible under any circumstances.

Cancellation Policy: Any cancellation must be made in writing. Deposits are refundable (less a thirty five (35%) administration fee of the total amount) up to 60 days prior to arrival. If less than 60 days’ notice is given, no refund is applicable. ANY Alterations to reservation dates, (subject to availability) after confirmation will incur a $100.00 process fee. Alterations can only be made within the current declared season to which the booking is made. Note: Any cancellation including snow guarantee cancellations will incur a minimum administration fee of thirty five (35%) percent of the overall amount of the reservation.
Cancellations are not accepted due to weather conditions.

Snow Guarantee Policy

The Mt Buller Snow Guarantee means you can book your snow holiday with confidence.

The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence to members of the public when booking a snow holiday. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and it applies if there is insufficient snow cover.

The “snow guarantee” applies if the lifts in the below table are not operating for skiing/snowboarding in the two (2) days* prior to the clients arrival.

*From 9 AM 2 days prior to arrival until 5.00PM day prior to arrival

Periods Covered Snow Guarantee Lift/s

OFF PEAK SEASON

1. OPENING WEEKEND UNTIL 26TH JUNE 2020
2. 7TH SEPTEMBER 2020 UNTIL SEASON CLOSE.

BLUE BULLET CHAIRLIFT ONLY

PEAK SEASON

27TH JUNE 2020 UNTIL THE 6TH OF SEPTEMBER 2020

NEW BOURKE STREET SIX SEATER EXPRESS CHAIRLIFT AND MERCEDES SIX SEATER CHAIRLIFT PLUS ANY TWO (2) OF THE FOLLOWING:
WOMBAT CHAIR, THE FOX CHAIR, SKYLINE T BAR, KOFLERS T BAR, SUMMIT CHAIR, HOWQUA CHAIR OR NORTHSIDE EXPRESS.

How does it work?

If our Snow Guarantee lifts (see the list below) aren't operating in the two days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back. Please note: You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay, only up to 5pm on the day before you arrive.

As an example, if your scheduled day of arrival is Sunday, then you must call between 9am Friday and 5pm Saturday to take advantage of the guarantee.
3 DAYs hold on! The Snow might improve 2 DAYS- No snow? You can now apply for a change of date or refund FROM 9.00AM that day. 1 DAY Still no snow? Make sure you apply before 5PM on the day prior to your arrival Arrival day or during your stay: Snow guarantee is NOT applicable if you have not altered or cancelled your reservation 2 or 1 day prior to this date.

Exclusions
Note: The Snow Guarantee only applies if the lifts aren't operating due to insufficient snow cover. It doesn't apply where the lifts aren't operating due to following:
• Lift closure due to weather conditions other than insufficient snow, eg. Wind or ice.
• Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also doesn't apply to the following:
• Booking fees or commissions payable to booking agents.

Damages: Persons booking accommodation are to be responsible for any loss or damage they cause to their room/associated facilities; and to any damage they cause to the common areas whilst staying at Winterbrook Chalet.

Keys not returned at time of check out will incur a fee of $50.00.

Responsibility Clause:

We do our best to ensure your arrangements are satisfactory. Winterbrook Chalet and Mt Buller Alpine Reservations does not accept any liability whatsoever for the acts, omission or default, whether negligent or otherwise, of those coach operators, lodges, hotels, clubs, apartments, ski hire, lift companies or any other persons whom we have no direct or exclusive contract.

Winterbrook Chalet, Mt Buller Alpine Reservations, its respective agents and employees shall not be liable for any injury, damage, loss, additional expenses, accident, delay, charges in accommodation, breakdown in equipment or vehicles, weather, strike, sickness, theft, cancellation, or of the foregoing shall likewise not be liable for any injury, damage, loss, additional expenses, accident, delay or irregularity, whether to property or person, or otherwise arising in connection with any vehicle or transport or other services. The right is also reserved to alter the price, cancel and withdraw any property, component or tour. All fares are subject to change and acceptance of all documents confirms your agreement of these conditions.

Travel Insurance: We highly recommend that guests take out travel insurance.

It will cover you in the event of:

• Personal liability, death, accident or illness.
• Damage or permanent loss of luggage and personal effects during travel.
• Cancellation fees and lost deposits that you cannot recover in any other way. Or if your journey is cancelled or shortened at any time through circumstances neither expected nor intended by you, or outside your control.
• Note: Under the provisions of the Health Act it is illegal to cover medical or hospital expenses in domestic insurance policies.

Worldwide Pandemic –

COVID 19 AND CANCELLATIONS/ALTERATIONS

The team at Mt Buller has been working to make the resort ready for the 2021 winter, but we continue to address the challenges posed by COVID-19. The health and safety of our community comes first. With the local and international situation always evolving, essential updates are available via a dedicated COVID-19 page on the Mt Buller website.

To take the worry out of decisions around your winter plans we have developed a Winterbrook Chalet COVID-19 cancellation policy to give our guests peace of mind.

Winterbrook Chalet wishes to provide peace of mind and assurance to our guests when booking holidays until COVID-19 is no longer with us.

This policy is in addition to the standard booking terms and conditions provided by Winterbrook Chalet. In the event of any inconsistencies between these, this policy shall take precedence.

We will accept a change of dates to later in the current season or to the 2022 season on all prepaid accommodation if –

• The Mt Buller resort is closed due to COVID 19
OR
• Government policies due to COVID 19 prevent you from travelling on your intended dates OR
• Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in the resort for your travel dates
OR
• You or a family member (or travelling companion) contract COVID 19 and are unable to travel on your intended dates

If your circumstance meets any of the criteria listed above, please contact our reservations team to request a reservation change.

You will be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival.

Hopefully this policy provides our guests with more certainty in booking a snow holiday at Winterbrook Chalet in these challenging times, and should be viewed as an addition to, rather than a replacement for travel insurance which is recommended.

Thank you for your /booking with Winterbrook Chalet and Mt Buller Alpine Reservations.

We hope you enjoy your holiday….

Winterbrook Chalet and Mt Buller Alpine Reservations.

Payment Policy

Payment:. (Note: All credit card transactions are subject to credit card fees.) Please contact us should you wish to pay by internet banking; note: reservations are not confirmed with internet transfers until payment is received in our account.

Cancellation Policy

Winterbrook Chalet

Welcome to Winterbrook Chalet…. Please read carefully and understand our terms and conditions; by making this booking with payment acknowledges acceptance of these booking term and conditions.

100% tariff payable immediately to confirm reservation. (Non-refundable) Please note that we do not accept one night reservations on a weekend; all reservations are a minimum of two nights being Friday and Saturday night inclusive.

Please note that monies NOT received via EFT within 48 hours of making the reservation will result in your reservation being cancelled.

Amendment/Alterations: A $100.00 alteration fee is applicable for all changes to existing reservations.

Payment: We accept all major credit cards – Visa or Mastercard. (Note: All credit card transactions are subject to credit card fees.) Please contact us should you wish to pay by internet banking; note: reservations are not confirmed with internet transfers until payment is received in our account.

Online reservations: Please check and ensure the number of persons you have made this reservation for is correct/accurate. It is contrary to Health, Safety and Fire regulations to have more than the allowed capacity of persons per chalet room. In this event we may not be able to accommodate additional unreserved guests, who may have to be booked elsewhere upon arrival. In the event that we can accommodate your additional guests, additional fees will be applicable. NO refund will be given where your reservation is required to be cancelled due to non-compliance with these regulations.

Importantly, after arrival, no additional persons are permitted to stay in your accommodation without authorisation from the management of Winterbrook Chalet. Extra persons staying in the accommodation are charged directly to the person who made the reservation and/or will be evicted.

Check In: Check in is from 4pm onwards and you should confirm your arrival time 24 hours prior to arrival. NOTE: Winterbrook Chalet charge a late check in fee of $100.00 after 10.00PM.

Check Out: Check out is by 10am. A late checkout fee will apply if the property is not vacated prior to or at this time.

Mt Buller ESTORE products: If you have booked lift, lesson or ski/board rental products on line then you are subject to the terms and conditions as detailed at the Mt Buller ESTORE.

Due to the small and boutique nature of our property, departing guests MUST vacate the property prior to 10.00AM on their day of departure.

Where operational constraints permit, Winterbrook management may allow you to store your luggage in the downstairs interchange area on arrival or departure. Under these circumstances all luggage must be vacated no late than 3.00PM.

The internal use of the main Chalet prior to your arrival time of 4.00PM and after departure at 10.00AM is not possible under any circumstances.

Cancellation Policy: Any cancellation must be made in writing. Deposits are refundable (less a thirty five (35%) administration fee of the total amount) up to 60 days prior to arrival. If less than 60 days’ notice is given, no refund is applicable. ANY Alterations to reservation dates, (subject to availability) after confirmation will incur a $100.00 process fee. Alterations can only be made within the current declared season to which the booking is made. Note: Any cancellation including snow guarantee cancellations will incur a minimum administration fee of thirty five (35%) percent of the overall amount of the reservation.
Cancellations are not accepted due to weather conditions.

Snow Guarantee Policy

The Mt Buller Snow Guarantee means you can book your snow holiday with confidence.

The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence to members of the public when booking a snow holiday. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and it applies if there is insufficient snow cover.

The “snow guarantee” applies if the lifts in the below table are not operating for skiing/snowboarding in the two (2) days* prior to the clients arrival.

*From 9 AM 2 days prior to arrival until 5.00PM day prior to arrival

Periods Covered Snow Guarantee Lift/s

OFF PEAK SEASON

1. OPENING WEEKEND UNTIL 26TH JUNE 2020
2. 7TH SEPTEMBER 2020 UNTIL SEASON CLOSE.

BLUE BULLET CHAIRLIFT ONLY

PEAK SEASON

27TH JUNE 2020 UNTIL THE 6TH OF SEPTEMBER 2020

NEW BOURKE STREET SIX SEATER EXPRESS CHAIRLIFT AND MERCEDES SIX SEATER CHAIRLIFT PLUS ANY TWO (2) OF THE FOLLOWING:
WOMBAT CHAIR, THE FOX CHAIR, SKYLINE T BAR, KOFLERS T BAR, SUMMIT CHAIR, HOWQUA CHAIR OR NORTHSIDE EXPRESS.

How does it work?

If our Snow Guarantee lifts (see the list below) aren't operating in the two days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back. Please note: You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay, only up to 5pm on the day before you arrive.

As an example, if your scheduled day of arrival is Sunday, then you must call between 9am Friday and 5pm Saturday to take advantage of the guarantee.
3 DAYs hold on! The Snow might improve 2 DAYS- No snow? You can now apply for a change of date or refund FROM 9.00AM that day. 1 DAY Still no snow? Make sure you apply before 5PM on the day prior to your arrival Arrival day or during your stay: Snow guarantee is NOT applicable if you have not altered or cancelled your reservation 2 or 1 day prior to this date.

Exclusions
Note: The Snow Guarantee only applies if the lifts aren't operating due to insufficient snow cover. It doesn't apply where the lifts aren't operating due to following:
• Lift closure due to weather conditions other than insufficient snow, eg. Wind or ice.
• Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also doesn't apply to the following:
• Booking fees or commissions payable to booking agents.

Damages: Persons booking accommodation are to be responsible for any loss or damage they cause to their room/associated facilities; and to any damage they cause to the common areas whilst staying at Winterbrook Chalet.

Keys not returned at time of check out will incur a fee of $50.00.

Responsibility Clause:

We do our best to ensure your arrangements are satisfactory. Winterbrook Chalet and Mt Buller Alpine Reservations does not accept any liability whatsoever for the acts, omission or default, whether negligent or otherwise, of those coach operators, lodges, hotels, clubs, apartments, ski hire, lift companies or any other persons whom we have no direct or exclusive contract.

Winterbrook Chalet, Mt Buller Alpine Reservations, its respective agents and employees shall not be liable for any injury, damage, loss, additional expenses, accident, delay, charges in accommodation, breakdown in equipment or vehicles, weather, strike, sickness, theft, cancellation, or of the foregoing shall likewise not be liable for any injury, damage, loss, additional expenses, accident, delay or irregularity, whether to property or person, or otherwise arising in connection with any vehicle or transport or other services. The right is also reserved to alter the price, cancel and withdraw any property, component or tour. All fares are subject to change and acceptance of all documents confirms your agreement of these conditions.

Travel Insurance: We highly recommend that guests take out travel insurance.

It will cover you in the event of:

• Personal liability, death, accident or illness.
• Damage or permanent loss of luggage and personal effects during travel.
• Cancellation fees and lost deposits that you cannot recover in any other way. Or if your journey is cancelled or shortened at any time through circumstances neither expected nor intended by you, or outside your control.
• Note: Under the provisions of the Health Act it is illegal to cover medical or hospital expenses in domestic insurance policies.

Worldwide Pandemic –

COVID 19 AND CANCELLATIONS/ALTERATIONS

The team at Mt Buller has been working to make the resort ready for the 2021 winter, but we continue to address the challenges posed by COVID-19. The health and safety of our community comes first. With the local and international situation always evolving, essential updates are available via a dedicated COVID-19 page on the Mt Buller website.

To take the worry out of decisions around your winter plans we have developed a Winterbrook Chalet COVID-19 cancellation policy to give our guests peace of mind.

Winterbrook Chalet wishes to provide peace of mind and assurance to our guests when booking holidays until COVID-19 is no longer with us.

This policy is in addition to the standard booking terms and conditions provided by Winterbrook Chalet. In the event of any inconsistencies between these, this policy shall take precedence.

We will accept a change of dates to later in the current season or to the 2022 season on all prepaid accommodation if –

• The Mt Buller resort is closed due to COVID 19
OR
• Government policies due to COVID 19 prevent you from travelling on your intended dates OR
• Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in the resort for your travel dates
OR
• You or a family member (or travelling companion) contract COVID 19 and are unable to travel on your intended dates

If your circumstance meets any of the criteria listed above, please contact our reservations team to request a reservation change.

You will be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival.

Hopefully this policy provides our guests with more certainty in booking a snow holiday at Winterbrook Chalet in these challenging times, and should be viewed as an addition to, rather than a replacement for travel insurance which is recommended.

Thank you for your /booking with Winterbrook Chalet and Mt Buller Alpine Reservations.

We hope you enjoy your holiday….

Winterbrook Chalet and Mt Buller Alpine Reservations.

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