Winterhaus Lodge

Terms & Conditions

Please read and carefully consider the following information.

We offer a 4 Hour window from time of booking for free cancellation (excluding last minute bookings made less than 48 hours of arrival day)
Thredbo has indicated that some dates may sell out so we encourage guests to plan early and pre-purchase passes online at
https://www.thredbo.com.au/passes before the 4 hour free cancellation window expires as after this your booking is non-refundable.

AS ALL OUR BOOKINGS ARE PRE- PURCHASE WE HAVE A 100% NO REFUND POLICY. REFUNDS , CREDITS OR DATE CHANGES WILL NOT BE GIVEN UNDER ANY CIRCUMSTANCES OR FOR ANY REASON WHATSOEVER including but not limited to
1- Limits on lift ticket sales by Thredbo and you or your party being unable to secure lift tickets
2-Closure of lifts for any reason including but not limited to Covid 19 or lack of snow or inclement weather
3-Any illness including but not limited to Covid-19
4-Any travel restrictions or lockdowns or border closures or having to isolate, or being a close contact due to Covid-19 or any other Pandemic or war (including war service), act of a foreign enemy, hostilities or war like operations (whether war is declared or not), civil commotion, civil war or rebellion or any other reason for not being able to travel.

Please also note that On Site Parking at Winterhaus is limited, subject to availability , must be pre- booked and costs $20 per night.
There is plenty of free parking available at Friday Flat with a free shuttle bus that operates 8am to 5,30pm during Winter that will drop you back near the lodge. The distance from the free parking to Winterhaus is around 900 meters and about a 10 minute walk.
If you require onsite parking please contact us as soon as possible on 02 64576226 to see if we have parking available for your dates.

We can only be accessed by climbing or descending many steep steps. DO NOT BOOK HERE IF YOU ARE UNABLE TO CLIMB STAIRS

Winterhaus is an older building and noise can carry from other guest rooms and hallways. Please do not book here or request the free cancellation within 4 hours of booking if you are a light sleeper.

Extra people are NOT allowed in the rooms. This includes children over 2 years old.
Common areas will be closed 10.00pm - 6.30am.

>Loss of Room Keys shall be charged at $180 as locks have to be changed.>Loss of car park keys shall be charged at $30 for a new padlock.
>Car parking is limited and subject to availability, pre booking and a $20 per night fee. Car parks are available from 3pm and must be vacated by
10am on the day of departure.
>Check in is from 3pm to 8pm and Check out is by 10am. Late checkout will be charged at $50 per hour or part thereof.
>A valid credit card will be requested from the occupant of the room when checking in. A $300 Pre authorisation bond will be held.
>Your full reservation will be cancelled without refund if you fail to show by 9pm on your check in date without contacting us prior to this time.
_____________________________________________________________________________________________________________________________________________________________

ALL NOISE MUST BE KEPT TO AN ABSOLUTE MINIMUM AFTER 10PM AT NIGHT
______________________________________________________________________________________________________________________________________________________________

>Under the Innkeepers act 1968 Winterhaus management may EVICT GUESTS WITHOUT REFUND who continue to make undue noise.
> The following things are strictly forbidden in the rooms , will be detected by the fire sensors , set of the fire alarm and the fire brigade will automatically be called.
Removing the fire detector
Tampering with the fire detector
Smoking
Vaping
Cooking
False alarms will be charged directly to the guest by the fire brigade at the cost of $1800.00
Tampering with a fire detector in a commercial premises is also a criminal offence with a minimum fine of $600.00 and Court Proceedings.
>Winterhaus reserves the right to terminate a booking without refund should any of the above conditions be broken.

Payment Policy

100% OF TOTAL BOOKING AMOUNT WILL BE CHARGED 4 HOURS FROM MAKING BOOKING. (Excludes last minute bookings made less than 48 hours before check in date) AFTER PAYMENT HAS BEEN MADE THERE ARE NO REFUNDS.
(please see our full cancellation policy)

Cancellation Policy

AS ALL OUR BOOKINGS ARE PRE- PURCHASE WE HAVE A 100% NO REFUND POLICY. REFUNDS, CREDITS OR DATE CHANGES WILL NOT BE GIVEN UNDER ANY CIRCUMSTANCES OR FOR ANY REASON WHATSOEVER including but not limited to
1- Limits on lift ticket sales by Thredbo and you or your party being unable to secure lift tickets
2-Closure of lifts for any reason including but not limited to Covid 19 or lack of snow or inclement weather
3-Any illness including but not limited to Covid-19
4-Any travel restrictions or lockdowns or border closures or having to isolate, or being a close contact due to Covid-19 or any other Pandemic or war (including war service), act of a foreign enemy, hostilities or war like operations (whether war is declared or not), civil commotion, civil war or rebellion or any other reason for not being able to travel..
WE STRONGLY RECOMMEND YOU TAKE TRAVEL INSURANCE.