Bear Gully Coastal Cottages

Conditions générales

BOOKING CONDITIONS - All booking terms and conditions are subject to Victorian Law
It is the Guest's responsibility to read all terms and conditions of their booking

Full details of the current booking conditions and cancellation policy will be provided by email or in writing when booking confirmation is made. It is the responsibility of the person making the booking to ensure they have read, understood and accept our booking conditions and cancellation policy before final payment is made.

1. Deposit of 50% is required to secure booking with balance paid 7 days prior to arrival.
2. Credit card details are required to guarantee the booking or transfer of deposit of 50% to our BSB within 7 days of receipt of confirmation email.
3. Any breakages, damage and property loss will be the liability of the person in whose name the booking has been made.
4. Extra cleaning charges will be debited to your credit card if the cottage is left in an unreasonable condition requiring additional cleaning time.
5. Check in from 2 pm and check out by 10 am unless by prior arrangement
6. Unfortunately pets cannot be accommodated due to the sensitivity of the coastal reserve.
8. Designated outdoor smoking areas and sandpails are provided . Please be considerate of other guests.
All Accommodation for Christmas and New Year Period Minimum of 5 days - Bookings will only be available for the following dates:
Blocks of 5 days from 23-24th December - 29-30th December and Block of 5 days 29-30th December to 03- 04th January.

Conditions de paiement

PAYMENTS.

It is the Guest's responsibility to read all terms and conditions of their booking. It is the responsibility of the person making the booking to ensure they have read, understood and accept our booking conditions and cancellation policy before final payment prior to arrival is made.

COTTAGE RATES BASED ON 2 PERSONS USING ONE BEDROOM. THE ROOKERY RATES BEGIN WITH 5 PERSONS
BOOKING CONDITIONS:
1. Minimum 2 nights. Public holidays minimum stay may be 3 nights or 4 depending on the Holiday
2. Deposit of 50% required to secure booking with balance paid 7 days prior to arrival.
3. For December, January and all Public and School Holidays, balance is paid 30 days prior to arrival.
4. Extra guests in cottages $40 per head per night. If two guests use 2 separate bedrooms an extra charge for housekeeping of $50 will be incurred
5. We accept Visa and Master Card with a surcharge currently under review by the Commbank. A surcharge of 1.8% applies to AMEX cards.
6. Pending surcharge changes to Credit card use by the Commbank, we prefer Direct debit to BSB 063 553 Account Number: 10285710 Account Name: Koala Gully Coastal Retreat P/L (please ensure you put your name on the transfer).

Conditions d'annulation

1. Cancellations are accepted without penalty to our Guests.
2. Any deposit taken as a surety will be fully refunded if cancellation is made 3 days prior to arrival.
3. As full payment is required before arrival, if your cancellation is received later than three days prior to your arrival, you will forfeit 50% deposit paid.
3. Any Cancellations, adjustments to bookings or early departures made after arrival will not be entitled to any refund.
4.. We may at any time cancel your booking if in our sole discretion there are reasons that require us to do so. In this unlikely event (ie severe weather, major power outage) we will refund all monies you have paid and we will have no further liability to you.
5. Booking Conditions and Cancellation Policy are subject to the Laws in the State of Victoria.